List of Descartes Import Customs Solution Customers
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Since 2010, our global team of researchers has been studying Descartes Import Customs Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Descartes Import Customs Solution for Global Trade Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Descartes Import Customs Solution for Global Trade Management include: Marks & Spencer_x000D_, a United Kingdom based Retail organisation with 64000 employees and revenues of $18.10 billion, Graff, a United Kingdom based Retail organisation with 562 employees and revenues of $461.0 million, Turkon America Inc, a United States based Transportation organisation with 40 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Descartes Import Customs Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the SCM software purchases.
The Descartes Import Customs Solution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of SCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Graff | Retail | 562 | $461M | United Kingdom | Descartes Systems | Descartes Import Customs Solution | Global Trade Management | 2016 | n/a |
In 2016, Graff Diamonds implemented Descartes Import Customs Solution from Descartes Systems to automate customs declarations and outward processing relief workflows for diamonds and loose gems. The cloud based electronic import customs solution was deployed to support Graff’s UK based customs warehouse and to provide end to end control across its sourcing, manufacturing routing, and global retail concessions network of 30 stores and concessions.
The deployment included Descartes Import Customs Solution modules for customs entry, customs and warehousing management, and duty management tailored to outward processing relief processes. The implementation itemizes each gem at the transaction level, retains documentation at item level, and produces full audit trails and management information to support customs related recordkeeping and compliance requirements.
Operational integration linked the customs warehouse module with Graff’s outward processing relief inventory workflows to automate diversion reporting and to track which gems were exported under OPR and when they needed reimport within the two year time limit. The implementation therefore unified inventory visibility for international shipping and logistics, customs administration, and manufacturing planning, aligning the Descartes Import Customs Solution with Graff’s business functions and responsibilities under Global Trade Management.
Governance changes included formalized audit and recordkeeping workflows, and process controls to ensure items exported under OPR remained traceable when returned as finished jewellery. According to Graff, the system reduced manual spreadsheet processing, increased self sufficiency for the international shipping and logistics team, and improved customs compliance while lowering avoidable duty costs as described by the company.
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Marks & Spencer_x000D_ | Retail | 64000 | $18.1B | United Kingdom | Descartes Systems | Descartes Import Customs Solution | Global Trade Management | 2016 | n/a |
In 2016, Marks & Spencer implemented Descartes Import Customs Solution as a cloud SaaS within its Global Trade Management environment. The implementation replaced the JDA Merchandise Management System for customs and import workflows and centralized import controls under the Descartes Import Customs Solution.
The deployment focused on core Global Trade Management capabilities, including customs declarations and automated filing, compliance screening and audit trail generation, plus an advanced reporting module used for operational visibility and exception handling. Configuration emphasized automated workflows for import clearance and document management, aligned with trade compliance and customs brokerage processes.
Descartes Import Customs Solution was delivered as a cloud SaaS platform providing centralized reporting and control, and it was integrated with Marks & Spencer internal merchandise management and import operations systems to support end to end import workflows. The architecture provided consolidated transaction reporting and compliance checks across import touchpoints, enabling import and trade compliance teams to operate from a single application.
Marks & Spencer reported that the Descartes Import Customs Solution provided greater control, streamlined processes and ensured compliance, and that the solution offered the best reporting system they had used. The company also cited exemplary support from the Descartes team, which contributed materially to the operational benefits achieved.
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Turkon America Inc | Transportation | 40 | $4M | United States | Descartes Systems | Descartes Import Customs Solution | Global Trade Management | 2015 | n/a |
In 2015, Turkon America Inc implemented Descartes Import Customs Solution as its Global Trade Management platform to manage US inbound vessel manifests. The deployment used Descartes Import 2000 to prepare and transmit manifests to US Customs within the required 24 hour predeparture window, enforcing regulatory submission timing and automated manifest transmission.
Functional configuration focused on arrival notice and freight manifest management, with workflows designed to ensure accuracy of arrival notices and freight manifests in accordance with US Customs Regulations. Descartes Import Customs Solution processed cargo manifest lists exported from SAP into Descartes Import 2000, and the configuration included correction routines for manifest data and automated issuance of arrival notices to customers.
Integrations included a data flow from SAP into Descartes Import 2000 and outbound submissions to US Customs, alongside operational monitoring of customs events. Day to day operational tasks incorporated pulling status reports for bills of lading and checking customs notifications such as customs holds and exam holds to maintain clearance visibility.
The operational scope covered customer service and accounting, updating payers nationally and preparing invoices in SAP with a weekly average invoicing volume around a quarter million dollars, and coordinating freight payment activities. Governance emphasized consistent compliance standards aligned to US Customs Regulations, with documented correction workflows and status monitoring to support operational control.
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