List of Dezide API Customers
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Since 2010, our global team of researchers has been studying Dezide API customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dezide API for API Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dezide API for API Management include: HP, a United States based Manufacturing organisation with 58000 employees and revenues of $53.60 billion, Enercon, a Germany based Manufacturing organisation with 13000 employees and revenues of $5.40 billion, Liebherr-Hausgeraete, a United Kingdom based Manufacturing organisation with 202 employees and revenues of $58.0 million and many others.
Contact us if you need a completed and verified list of companies using Dezide API, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dezide API customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Enercon | Manufacturing | 13000 | $5.4B | Germany | Dezide | Dezide API | API Management | 2020 | n/a |
In 2020 Enercon integrated Dezide API into its field service iPad application to support field service operations in energy and renewables, aligning the implementation with API Management. The deployment embedded Dezide’s troubleshooting technology via the Dezide iOS API to provide guided diagnostic assistance inside the native iOS application.
The integration delivered embedded troubleshooting capabilities and guided diagnostic workflows, with configuration focused on tailoring troubleshooting content and guided scripts to Enercon equipment and common field failure modes. Dezide API was used as the runtime layer for in-field decision support and stepwise diagnostic guidance for technicians.
The Dezide API connection was integrated directly into Enercon’s field service iPad app, enabling technicians to access guided troubleshooting at the equipment site. The rollout spanned Germany and global operations and reached approximately 3,500 technicians, supporting field service teams and accelerating onboarding of new staff.
Operational governance centralized troubleshooting content and standardized workflows across service teams, positioning Dezide API as the operational guidance layer for field service. The integration increased adoption across approximately 3,500 technicians and improved field troubleshooting efficiency and onboarding, as reported.
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HP | Manufacturing | 58000 | $53.6B | United States | Dezide | Dezide API | API Management | 2005 | n/a |
In 2005, HP integrated Dezide API into its global support site to deliver interactive consumer self-service troubleshooting. Dezide API is used as an API Management component to surface Web Service API driven troubleshooting flows that support customer support and CRM workflows.
The implementation embedded Dezide’s Web Service API into HP’s support front end, authoring troubleshooting logic as API endpoints and enabling multi-language interactive decision-tree style workflows. Configuration emphasized session orchestration, content localization, and exposing API-driven guidance through the web support layer, with Dezide reporting the integration serves over 1,000,000 troubleshooting sessions per month.
Operational scope was global and multi-language, centrally impacting customer support and CRM operations by shifting resolution into self-service channels and reducing calls into contact centers. Governance focused on maintaining authored troubleshooting flows, updating API-driven content and session logic, and instrumenting session metrics in support operations to monitor self-service outcomes and manage escalation into human agents when required.
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Liebherr-Hausgeraete | Manufacturing | 202 | $58M | United Kingdom | Dezide | Dezide API | API Management | 2010 | n/a |
In 2010, Liebherr-Hausgeraete implemented Dezide API to create the Liebherr Troubleshoot Advisor, using API Management capabilities to deliver guided troubleshooting to field technicians and to package diagnostic services for customer sale. The implementation was executed as a multi-year industrial field service program supporting Liebherr Mining Equipment, focused on France and global operations, with a phased rollout that took over three years to achieve full deployment.
Dezide API was deployed as a central API Management layer exposing decision-tree based diagnostic logic and knowledge artifacts to mobile field applications and customer-facing interfaces. Functional capabilities included guided troubleshooting workflows, a captured knowledge corpus for retention, and embedded training support, all aligned to field service and customer support operations. Governance emphasized phased rollout and knowledge workflow standardization to capture tacit expertise and embed diagnostic logic into service processes. The project explicitly reduced troubleshooting time and training needs according to the implementation notes.
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Buyer Intent: Companies Evaluating Dezide API
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