List of Digital and Self-Service Management (ex goMoxie) Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
9626
$2.9B
Since 2010, our global team of researchers has been studying Digital and Self-Service Management (ex goMoxie) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Digital and Self-Service Management (ex goMoxie) for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Digital and Self-Service Management (ex goMoxie) for Customer Support include: HP, a United States based Manufacturing organisation with 58000 employees and revenues of $53.60 billion, GAP Inc, a United States based Manufacturing organisation with 85000 employees and revenues of $14.89 billion, Nationwide Building Society, a United Kingdom based Banking and Financial Services organisation with 22042 employees and revenues of $6.74 billion, Michael Kors, a United States based Retail organisation with 11096 employees and revenues of $4.51 billion, Michael Kors USA, a United States based Retail organisation with 11096 employees and revenues of $4.51 billion and many others.
Contact us if you need a completed and verified list of companies using Digital and Self-Service Management (ex goMoxie), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Digital and Self-Service Management (ex goMoxie) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1-800-Flowers.com | Retail | 4000 | $1.8B | United States | Nice Systems | Digital and Self-Service Management (ex goMoxie) | Customer Support | 2016 | n/a |
In 2016, 1-800-Flowers.com deployed Digital and Self-Service Management (ex goMoxie) for Customer Support to add an embedded conversational and self-service layer on its consumer website. 1-800-Flowers.com Digital and Self-Service Management (ex goMoxie) Customer Support supported online customer service operations and site level customer interactions on the e-commerce storefront.
The implementation centered on an on‑site conversational widget and guided self‑service flows, leveraging the Digital and Self-Service Management (ex goMoxie) application to present context aware help, scripted concierge assistance, searchable knowledge content, and seamless agent handoff. Configuration work focused on conversation scripts, content authoring for self‑help articles, and routing rules to trigger live support when escalation criteria were met.
Operationally the deployment acted as a front end to the companys online customer support channel, maintained by customer service operations and web content teams. Governance included content versioning and conversational policy controls to keep guidance consistent across product pages and checkout flows, while day to day administration concentrated on updating knowledge content and tuning escalation triggers.
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8th and Republican, a Essex Property Trust Company | Construction and Real Estate | 10 | $1M | United States | Nice Systems | Digital and Self-Service Management (ex goMoxie) | Customer Support | 2019 | n/a |
In 2019, 8th and Republican, a Essex Property Trust Company implemented Digital and Self-Service Management (ex goMoxie) in the Customer Support category, deploying Nice Systems technology on the property website. The implementation is surfaced as an on-site digital concierge and self-service channel embedded in the Essex Apartment Homes property page, providing a front door for resident and prospect inquiries.
The Digital and Self-Service Management (ex goMoxie) deployment leverages category-aligned capabilities such as an on-page chat widget, self-service knowledge content, guided concierge workflows, and conversational routing to property staff. Configuration work focused on conversation scripts, FAQ automation, lead capture fields for leasing inquiries, and session handoff logic to support live responses from onsite teams.
Operational coverage is limited to the 8th and Republican property and its online prospective resident and resident base, with the web-embedded implementation bridging marketing, leasing, and resident services. Integrations are implemented at the presentation layer of the website, routing inquiries to property personnel and supporting capture of contact and prospect data for follow up by leasing staff.
Governance and runbook responsibilities are maintained by the property operations and marketing staff, who manage content updates, conversational rules, and escalation paths to onsite teams. Rollout and ongoing administration reflect a small site deployment model, emphasizing configuration management, content governance, and operational routing within Customer Support workflows.
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Adam And Eve | Retail | 10 | $1M | United States | Nice Systems | Digital and Self-Service Management (ex goMoxie) | Customer Support | 2019 | n/a |
In 2019, Adam And Eve implemented Digital and Self-Service Management (ex goMoxie) on its ecommerce website. The implementation uses goMoxie as an on-site concierge and self-service layer to manage Customer Support for online shoppers. The deployment is delivered as an embedded web widget and client-side experience, instrumenting product pages and checkout flows to surface guided assistance and contextual help.
Functional capabilities implemented align with Digital and Self-Service Management expectations, including self-service knowledge delivery, guided task flows, proactive messaging and virtual concierge interactions within the Customer Support scope. Configuration and operational coverage focus on web channel support for ecommerce customer service workflows, with governance concentrated on content curation, conversational scenario configuration and ongoing updates to guidance content. Adam And Eve Digital and Self-Service Management (ex goMoxie) Customer Support is used to centralize online help and manage customer journeys on the website.
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Astound Broadband, formerly Wave Broadband | Media | 3100 | $900M | United States | Nice Systems | Digital and Self-Service Management (ex goMoxie) | Customer Support | 2019 | n/a |
In 2019, Astound Broadband implemented Digital and Self-Service Management (ex goMoxie) in a Customer Support deployment embedded on its public website. The implementation used goMoxie Concierge web-based engagement to surface contextual self-service, on-page guidance, and conversational prompts for consumers accessing broadband account and support pages. Astound Broadband was formerly Wave Broadband.
The Digital and Self-Service Management (ex goMoxie) deployment was configured with a website-embedded client delivering guided assistance, knowledge search, contextual overlays, and proactive engagement triggers. Configuration focused on content authoring for support articles, runtime guidance for troubleshooting flows, and rule-based prompting to route complex sessions to human agents. Standard Customer Support workflows such as deflection, guided resolution, and escalation orchestration were instrumented within the application.
Technically the solution was provisioned as a cloud-hosted digital engagement service delivered via page scripts and client overlays, integrating at the browser layer with Astound Broadband website flows. Governance was organized around support content owners who managed knowledge state and escalation rules, with operational coordination between website product teams and Customer Support for content updates and guidance logic. The implementation scope remained focused on the public website channel as the primary operational surface for self-service.
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Auto Insurance Specialists | Insurance | 500 | $100M | United States | Nice Systems | Digital and Self-Service Management (ex goMoxie) | Customer Support | 2017 | n/a |
In 2017, Auto Insurance Specialists implemented Digital and Self-Service Management (ex goMoxie) in the Customer Support category on their public website. The deployment operates as an embedded web concierge and self-service layer at the digital customer touchpoint to handle policyholder inquiries and reduce reliance on synchronous phone support.
Configured modules included guided self-service knowledge delivery, proactive concierge chat sessions, scripted chat-to-agent escalation workflows, and interaction reporting to inform Customer Support operations. Operational scope was focused on the corporate website and the customer service organization, with governance centered on knowledge content management, routing rules for escalations, and standardized agent response workflows to ensure consistent digital engagement.
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Professional Services | 10 | $1M | United States | Nice Systems | Digital and Self-Service Management (ex goMoxie) | Customer Support | 2014 | n/a |
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Retail | 8300 | $1.5B | United States | Nice Systems | Digital and Self-Service Management (ex goMoxie) | Customer Support | 2018 | n/a |
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Retail | 1695 | $676M | United States | Nice Systems | Digital and Self-Service Management (ex goMoxie) | Customer Support | 2015 | n/a |
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Insurance | 231 | $33M | Ireland | Nice Systems | Digital and Self-Service Management (ex goMoxie) | Customer Support | 2019 | n/a |
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Construction and Real Estate | 1750 | $1.7B | United States | Nice Systems | Digital and Self-Service Management (ex goMoxie) | Customer Support | 2019 | n/a |
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Showing 1 to 10 of 38 entries
Buyer Intent: Companies Evaluating Digital and Self-Service Management (ex goMoxie)
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Digital and Self-Service Management (ex goMoxie) Coverage
Digital and Self-Service Management (ex goMoxie) is a Customer Support solution from Nice Systems.
Companies worldwide use Digital and Self-Service Management (ex goMoxie), from small firms to large enterprises across 21+ industries.
Organizations such as HP, GAP Inc, Nationwide Building Society, Michael Kors and Michael Kors USA are recorded users of
Digital and Self-Service Management (ex goMoxie) for Customer Support.
Companies using Digital and Self-Service Management (ex goMoxie) are most concentrated in Manufacturing, Banking and Financial Services and Retail, with adoption spanning over 21 industries.
Companies using Digital and Self-Service Management (ex goMoxie) are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Digital and Self-Service Management (ex goMoxie) across Americas, EMEA, and APAC.
Companies using Digital and Self-Service Management (ex goMoxie) range from small businesses with 0-100 employees - 28.95%, to mid-sized firms with 101-1,000 employees - 23.68%, large organizations with 1,001-10,000 employees - 31.58%, and global enterprises with 10,000+ employees - 15.79%.
Customers of Digital and Self-Service Management (ex goMoxie) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Digital and Self-Service Management (ex goMoxie) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.