List of DigitalGenius AI Platform Customers

Digital Genius

2Nd Floor, Block A Stapleton House,
London, EC2A 4HT,
United Kingdom

https://www.digitalgenius.com/

n/a

Professional Services

$2M

Since 2010, our global team of researchers has been studying DigitalGenius AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased DigitalGenius AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using DigitalGenius AI Platform for Chatbots and Conversational AI include: KLM Royal Dutch Airlines, a Netherlands based Transportation organisation with 21670 employees and revenues of $13.96 billion, Boardriders, a United States based Retail organisation with 7500 employees and revenues of $2.00 billion, Verkkokauppa.com, a Finland based Retail organisation with 720 employees and revenues of $586.0 million, The Perfume Shop, a United Kingdom based Retail organisation with 1800 employees and revenues of $310.0 million, Imagine Learning, a United States based Professional Services organisation with 3000 employees and revenues of $240.0 million and many others.

Contact us if you need a completed and verified list of companies using DigitalGenius AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.

The DigitalGenius AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Aylesbury Vale District Council	Government	350	$40M	United Kingdom	DigitalGenius	DigitalGenius AI Platform	Chatbots and Conversational AI	2017	x	In 2017, Aylesbury Vale District Council deployed the DigitalGenius AI Platform to augment its customer service channels. The implementation is classified in the Chatbots and Conversational AI category and was configured to automate high volume enquiries while ensuring escalation paths to human agents for complex cases. The deployment emphasized core conversational AI capabilities typical of Chatbots and Conversational AI, including intent classification, automated response generation, knowledge base driven answers, and conversational routing to staff. The DigitalGenius AI Platform was configured for continuous learning from real interactions, enabling the system to broaden the range of questions it can answer and support progressive automation of service tasks. Operational scope centered on customer facing functions across council services, using the platform to reduce repetitive workload and to reallocate staff time. The council reports that outputs from the DigitalGenius AI Platform were correlated with people management practices, providing flexibility to move staff around the organization and to prioritize employee time for more productive, customer focused activities. Governance incorporated iterative model training and human review workflows to maintain answer quality and to expand automated coverage in a controlled manner. Aylesbury Vale District Council continues to pilot broader automation use cases with the DigitalGenius AI Platform while retaining human in the loop oversight.
Boardriders	Retail	7500	$2.0B	United States	DigitalGenius	DigitalGenius AI Platform	Chatbots and Conversational AI	2023	n/a	In 2023 Boardriders implemented the DigitalGenius AI Platform as a centralized Chatbots and Conversational AI capability across its brand portfolio. The deployment targeted conversational automation for customer service channels, extending bot-driven interactions into chat features and social channels while linking directly to Zendesk ticketing workflows. The DigitalGenius AI Platform implementation emphasized no-code workflow orchestration, automated case classification, and template-driven responses for common eCommerce use cases. Functional modules included automated ticket triage, order status identification, returns and refund handling, warranty and technical inquiry classification, multilingual natural language processing, and rules-based escalation to human agents. Integrations were configured to surface order and shipping context from brand-level eCommerce and carrier systems, integrating with Zendesk and the group’s existing commerce and logistics endpoints including Salesforce CommerceCloud, Shopify, and carrier partners such as DPD where those brand integrations existed. This architecture enabled agent-facing context enrichment in Zendesk, automated outbound messaging on social channels, and carrier lookup for order status resolution across time zones and languages. Governance was organized as a brand-by-brand rollout with reusable workflow libraries and centralized automation policies to control routing, confidence thresholds, and escalation rules. The rollout model leaned on rapid workflow configuration observed in peer brands, enabling Boardriders to scale conversational automation across multiple brands while preserving operational oversight of automated responses and agent handoffs.
Course Hero	Education	773	$100M	United States	DigitalGenius	DigitalGenius AI Platform	Chatbots and Conversational AI	2017	x	In 2017 Course Hero deployed the DigitalGenius AI Platform in the Chatbots and Conversational AI category to automate repetitive inbound customer inquiries and augment its customer service function. The implementation centered on conversational automation and intent handling, positioning the DigitalGenius AI Platform as the primary automated touchpoint for first‑line support. The deployment implemented core conversational AI capabilities common to the category, including natural language understanding, automated intent classification, response generation, and rules-driven escalation. DigitalGenius AI Platform was configured to identify repetitive ticket types and execute resolution workflows that reduce manual triage, while preserving agent handoff points for complex or high‑value cases. Operational coverage was concentrated in Course Hero’s customer service organization, where the platform now processes a material share of inbound traffic. DigitalGenius AI Platform is handling 33% of all inbound customer service tickets, and over half of those automated interactions are fully resolved with zero agent involvement, enabling a shift in agent workload and case mix. Governance and process changes emphasized new triage and escalation protocols and a model feedback loop to refine automation over time. Agents moved from repetitive ticket handling to more proactive customer engagement, and ongoing training of conversational models and oversight of escalation rules were instituted to sustain automation accuracy.
	Professional Services	3000	$240M	United States	DigitalGenius	DigitalGenius AI Platform	Chatbots and Conversational AI	2017	x
	Retail	500	$55M	United States	DigitalGenius	DigitalGenius AI Platform	Chatbots and Conversational AI	2017	n/a
	Transportation	21670	$14.0B	Netherlands	DigitalGenius	DigitalGenius AI Platform	Chatbots and Conversational AI	2017	x
	Education	80	$10M	United States	DigitalGenius	DigitalGenius AI Platform	Chatbots and Conversational AI	2017	x
	Professional Services	106	$10M	France	DigitalGenius	DigitalGenius AI Platform	Chatbots and Conversational AI	2017	x
	Retail	1800	$310M	United Kingdom	DigitalGenius	DigitalGenius AI Platform	Chatbots and Conversational AI	2017	x
	Professional Services	300	$38M	Netherlands	DigitalGenius	DigitalGenius AI Platform	Chatbots and Conversational AI	2016	n/a

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Buyer Intent: Companies Evaluating DigitalGenius AI Platform

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating DigitalGenius AI Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating DigitalGenius AI Platform for Chatbots and Conversational AI include:

Parnidia, a Lithuania based Professional Services organization with 10 Employees

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