List of Digitro Interact Customers
Florianopolis, 88080-170, SC,
Brazil
Since 2010, our global team of researchers has been studying Digitro Interact customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Digitro Interact for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Digitro Interact for Call Center include: Medicar, a Brazil based Healthcare organisation with 450 employees and revenues of $99.0 million, Unimed Vtrp Brazil, a Brazil based Healthcare organisation with 450 employees and revenues of $74.0 million, Lebes, a Brazil based Retail organisation with 180 employees and revenues of $56.0 million and many others.
Contact us if you need a completed and verified list of companies using Digitro Interact, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Digitro Interact customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lebes | Retail | 180 | $56M | Brazil | Digitro | Digitro Interact | Call Center | 2024 | n/a |
In 2024, Lebes implemented Digitro Interact to centralize multichannel customer support across its retail customer service operations in Brazil. Digitro Interact was deployed as a Call Center platform to unify channels and standardize CRM and contact-center processes for customer-facing teams.
The implementation emphasized journey automation and multichannel routing, configuring interactive voice response flows, queue management rules, and orchestrated digital touchpoints to reduce repetitive interactions. Functional capabilities implemented included journey orchestration to automate customer journeys, automated callbacks and routing logic to manage traffic, and reporting capabilities to monitor first-contact resolution and service levels.
Lebes integrated Digitro Interact with its CRM and broader contact-center processes to ensure case continuity and stateful customer interactions across channels, aligning agent desktops and interaction records. The deployment covered the retailer s customer service organization in Brazil and focused on operationalizing contact-center workflows rather than on point solutions.
Governance workstreams redefined contact handling workflows and performance monitoring to embed the Call Center platform into daily operations, reinforcing escalation paths and quality controls. The engagement delivered measurable outcomes, including a 63% reduction in customer callbacks, a 13% drop in missed calls, shorter wait times, and demonstrable gains in first-contact resolution and operational efficiency.
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Medicar | Healthcare | 450 | $99M | Brazil | Digitro | Digitro Interact | Call Center | 2024 | n/a |
In 2024, Medicar implemented Digitro Interact as a Call Center application to modernize televendas and outbound contact-center operations for its healthcare services business in Brazil. The deployment focused on automating outbound calling workflows and consolidating performance reporting across televendas teams within an organization of approximately 450 employees.
The Digitro Interact implementation included an automatic dialer and real-time reporting modules, configured to automate outbound campaign execution and to populate centralized performance dashboards. Configuration work emphasized campaign orchestration, agent call handling flows, and live KPI instrumentation to deliver continuous visibility into televendas activity and agent performance.
Operational coverage centered on televendas and contact-center management, shifting operational control to centralized dashboards that support campaign oversight and supervisory monitoring. Real-time reporting provided management with event-level and aggregated views of outbound activity, enabling data-driven oversight of campaigns and agent performance.
Governance evolved toward structured campaign controls and centralized monitoring, which reduced management effort on manual monitoring and enabled supervisors to focus on coaching and campaign optimization. The implementation increased televendas productivity and enabled data-driven oversight of campaigns and agent performance.
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Unimed Vtrp Brazil | Healthcare | 450 | $74M | Brazil | Digitro | Digitro Interact | Call Center | 2019 | n/a |
In 2019 Unimed Vtrp Brazil implemented Digitro Interact as a Call Center application to unify contact center and customer service channels across its healthcare operations in Brazil. The deployment targeted omnichannel customer engagement, consolidating voice, chat, WhatsApp and social channels under a single interaction platform to support frontline agents and contact center managers.
The implementation used the Digitro Interact platform together with Digitro Persona and UNA modules to deliver omnichannel routing, interaction queuing, agent workbench configuration and manager-facing monitoring. Digitro Interact was configured to centralize session handling and to expose dashboarding and real time monitoring capabilities for supervisors, consistent with Call Center operational workflows.
Operational coverage focused on the contact center and customer service function at Unimed Vtrp Brazil, with the platform managing inbound and outbound interactions across the named channels. The solution improved visibility for managers through enhanced dashboards and monitoring, enabling consolidated oversight of agent queues and channel performance.
The rollout is associated with measurable operational outcomes recorded by the provider, noting that use of the Interact platform plus Persona and UNA doubled the number of handled interactions between 2019 and 2022. Reported service effects include average wait times falling by approximately threefold and call abandonment rates decreasing by about 50 percent, alongside the stated improvements in monitoring and dashboarding for managers.
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