List of DigiValet Customers
Singapore, 69541,
Singapore
Since 2010, our global team of researchers has been studying DigiValet customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DigiValet for Guest Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DigiValet for Guest Management include: Universal Orlando Resort, a United States based Leisure and Hospitality organisation with 28000 employees and revenues of $8.62 billion, Wynn Las Vegas, a United States based Leisure and Hospitality organisation with 6340 employees and revenues of $2.57 billion and many others.
Contact us if you need a completed and verified list of companies using DigiValet, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DigiValet customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Universal Orlando Resort | Leisure and Hospitality | 28000 | $8.6B | United States | DigiValet | DigiValet | Guest Management | 2022 | n/a |
In 2022, Universal Orlando Resort deployed DigiValet as a Guest Management application across its hotel portfolio, covering 11 hotels and approximately 11,000 rooms to support resort marketing and guest experience programs. The DigiValet implementation was positioned as a core guest services platform to deliver digital concierge capabilities and mobile-first guest workflows within hotel operations.
The implementation configured DigiValet to provide core Guest Management capabilities including mobile check in, mobile room key issuance, hotel navigation and wayfinding, hotel mobile food and beverage reservation integration, and an in room DigiValet experience. Configuration emphasized guest facing workflows for reservations and on property navigation, and content management for WorldVue TV systems to unify in room digital content and service prompts.
Integrations were executed with hotel systems and vendor services explicitly noted in program materials, including the WorldVue TV system and hotel mobile F and B reservation channels, and the program was coordinated across internal partners such as Universal Creative and Loews Hotels. Operational coverage spanned three distinct hotel categories within the Universal Orlando Resort portfolio and included integration of hotel experiences into marquee events, notably the approach to Halloween Horror Nights.
Governance for the DigiValet rollout was embedded in resort marketing portfolio management, using a $3.7M production and promotions budget to support configuration, content, and activation. The program was managed as part of broader hotel product strategy, driving improved guest experience and marketing engagement, with stated results that include increased click through rates and a 14 percent increase in activation penetration.
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Wynn Las Vegas | Leisure and Hospitality | 6340 | $2.6B | United States | DigiValet | DigiValet | Guest Management | 2023 | n/a |
In 2023, Wynn Las Vegas deployed DigiValet Guest Management across its flagship property as part of a floor by floor refurbishment, rolling the DigiValet solution into more than 4,700 rooms and completing the installation in under six months while the hotel remained operational. The program targeted both towers and convention guest flows, and achieved high adoption with 90% of guests using the in-room iPad and voice activated room experience each night, and more than 40% of guests using Alexa for room and TV controls.
The DigiValet implementation encompassed in-room automation, voice activation, and in-room dining modules, with configuration work to support iPad user interfaces, Alexa voice controls, and custom dining workflows. DigiValet’s in-room dining capability was configured to capture allergens, preferences, order notes, and promise delivery times from the guest iPad app, and to calculate and communicate estimated delivery times to guests based on queue volumes. Custom workflows were implemented to regulate concurrent orders and to route orders between tower kitchens when one kitchen was out of order.
Operational integrations were explicitly implemented with Simphony POS, where order data and menu changes are sent from the DigiValet in-room iPad app to Simphony POS and printed on KOT for kitchen operations, and menu updates made by F and B teams are reflected immediately on the guest room interface. The solution also included capability to tailor the room experience for convention guests, enabling the hotel operations team to promote specific TV channels, publish daily agendas to rooms, present curated menu items, and surface targeted promotions for event attendees.
Rollout governance followed a strict floor by floor plan, limiting room outage to a maximum of 24 hours per floor to maintain occupancy and operations, with tight coordination between Wynn and DigiValet teams to sustain a continuous hotel operation during installation. The deployment was completed within six months and did not hinder daily hotel operations. Reported outcomes include increased use of the DigiValet app for in-room automation and ordering, higher in-room dining revenue for both towers, and reduced reliance on full time staff solely for order taking.
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Buyer Intent: Companies Evaluating DigiValet
- Okada Manila, a Philippines based Leisure and Hospitality organization with 5800 Employees
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