List of EasyVista EV Service Manager Customers
Easyvista
Immeuble Horizon 10 Allee Bienvenue,
Noisy-le-Grand, 93160,
France
Noisy-le-Grand, 93160,
France
33 1 55 85 91 00
Professional Services
383
$77M
Since 2010, our global team of researchers has been studying EasyVista EV Service Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EasyVista EV Service Manager for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EasyVista EV Service Manager for IT Service Management include: Rexel, a France based Distribution organisation with 26804 employees and revenues of $22.78 billion, MVP Health Care, a United States based Insurance organisation with 1700 employees and revenues of $3.20 billion, American Red Cross, a United States based Non Profit organisation with 19000 employees and revenues of $2.91 billion, H.W. Kaufman Group, a United States based Insurance organisation with 2000 employees and revenues of $1.40 billion and many others.
Contact us if you need a completed and verified list of companies using EasyVista EV Service Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Red Cross | Non Profit | 19000 | $2.9B | United States | EasyVista | EasyVista EV Service Manager | IT Service Management | 2017 | n/a |
In 2017, American Red Cross implemented EasyVista EV Service Manager as its IT Service Management platform to centralize IT service delivery and self service for employees and volunteers. EasyVista EV Service Manager was positioned to provide a single point of access for IT requests, ticketing, and service catalog capabilities across the organization, supporting role based access for staff and volunteer populations.
The deployment was configured to deliver core IT Service Management capabilities typical of the category, including incident management, problem management, change management, a published service catalog, request fulfillment workflows, a configuration management database and knowledge management for self help. Workflows were modeled to automate ticket routing and escalation, to support service level management, and to enable standardized request and approval paths for common device and application issues.
Operational scope focused on supporting the Red Cross nationwide network, providing web accessible self service for chapters and blood service regions, and aligning IT support processes with the organization s mobile and field operations. The implementation was set up to interoperate with the existing identity and access infrastructure to enforce role based visibility and to allow users to request services from any browser or device, consistent with the organization s distributed user base.
Governance included instituting service owner responsibilities, defined change advisory processes and documented workflows for onboarding and offboarding volunteers and employees. Rollout was organized around departmental service bundles and phased enablement of catalog items, with configuration controls and change governance to maintain service continuity while expanding the portal of available services.
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H.W. Kaufman Group | Insurance | 2000 | $1.4B | United States | EasyVista | EasyVista EV Service Manager | IT Service Management | 2019 | n/a |
In 2019, H.W. Kaufman Group implemented EasyVista EV Service Manager for IT Service Management. The EasyVista EV Service Manager deployment centralized ticketing and asset tracking for the corporate IT service desk supporting employees in the United States and Canada, with explicit support workflows for executive, critical, and VIP user cohorts.
Configuration emphasized incident management, asset management, a self service catalog, and workflow automation to standardize password resets, account unlocks, device provisioning, and hardware shipping. EasyVista EV Service Manager was used to record and track hardware asset assignments in the ticketing asset management record, manage VDI support tickets, handle BitLocker recovery processes, and coordinate computer imaging and redeployment requests.
Operationally the service desk used EasyVista EV Service Manager alongside existing ticketing activity in ServiceNow, with technicians referencing external administration consoles in ticket workflows. Typical tickets referenced Airwatch Workspace ONE UEM for mobile profiles, Microsoft Intune Company Portal and Microsoft Azure administration for device compliance, Mimecast for mail release actions, and collaboration tools such as Microsoft Teams and Cisco WebEx for end user support.
Rollout included documented procedures and hands on training for new hires covering call handling, asset assignment, shipping logistics, and ticket lifecycle management, with EasyVista EV Service Manager serving as the primary tracking system for assignments, escalations, and closures. Governance centered on standardized ticket categorization, asset record maintenance, and defined escalation paths to ensure consistent IT service operations.
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MVP Health Care | Insurance | 1700 | $3.2B | United States | EasyVista | EasyVista EV Service Manager | IT Service Management | 2015 | n/a |
In 2015, MVP Health Care implemented EasyVista EV Service Manager for IT Service Management to centralize IT operations and service desk workflows at its Schenectady, New York presence. The engagement was led from an operational perspective by a Senior Process Monitoring Engineer who designed and implemented the EasyVista environment and served as system administrator, establishing the initial deployment architecture and administrative model.
The implementation focused on core IT Service Management capabilities within EasyVista EV Service Manager, including incident management, change management, a service catalog, a configuration management database, and a knowledge base. Configuration work emphasized workflow orchestration and automation rules to support ticket lifecycle, role based access control for service teams, and process monitoring instrumentation aligned with enterprise operational practices.
Operational coverage prioritized IT operations, process monitoring, and the service desk as primary business functions consuming the platform, with administrative governance maintained by the internal system administrator role. The deployment architecture reflected a centralized application instance used by cross functional IT teams, with configuration management and workflow templates to standardize request handling and escalation.
Governance and rollout included defined change control for service definitions, documented operational procedures for system administrators, and ongoing configuration stewardship by the Senior Process Monitoring Engineer. EasyVista EV Service Manager was restated as the central IT Service Management platform for MVP Health Care, supporting structured ticketing, process monitoring driven automation, and formalized service operations practices.
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Distribution | 26804 | $22.8B | France | EasyVista | EasyVista EV Service Manager | IT Service Management | 2023 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD EasyVista EV Service Manager Coverage
EasyVista EV Service Manager is a IT Service Management solution from EasyVista.
Companies worldwide use EasyVista EV Service Manager, from small firms to large enterprises across 21+ industries.
Organizations such as Rexel, MVP Health Care, American Red Cross and H.W. Kaufman Group are recorded users of
EasyVista EV Service Manager for IT Service Management.
Companies using EasyVista EV Service Manager are most concentrated in Distribution, Insurance and Non Profit, with adoption spanning over 21 industries.
Companies using EasyVista EV Service Manager are most concentrated in France and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of EasyVista EV Service Manager across Americas, EMEA, and APAC.
Companies using EasyVista EV Service Manager range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 50%.
Customers of EasyVista EV Service Manager include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified EasyVista EV Service Manager customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.