List of Eccentex ServiceJourney Customers
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Since 2010, our global team of researchers has been studying Eccentex ServiceJourney customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Eccentex ServiceJourney for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Eccentex ServiceJourney for Customer Engagement include: Ministry Of Health Ukraine, a Ukraine based Government organisation with 200 employees and revenues of $4.80 billion, Fair Way Resolution, a New Zealand based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Eccentex ServiceJourney, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Eccentex ServiceJourney customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fair Way Resolution | Professional Services | 100 | $10M | New Zealand | Eccentex | Eccentex ServiceJourney | Customer Engagement | 2020 | n/a |
In 2020, Fair Way Resolution implemented Eccentex ServiceJourney as part of an Eccentex AppBase deployment to centralize dispute resolution workflows. The deployment targeted Customer Engagement use cases to support customer-facing case workflows and enable remote work during the COVID-19 pandemic in New Zealand.
The implementation leveraged Eccentex ServiceJourney case management capabilities to create structured case records, workflow orchestration, role based access controls and document management to handle high volume dispute files. Configuration emphasized customer intake, case triage, evidence capture and correspondence tracking, aligning with typical case management patterns in the Customer Engagement category.
Operational coverage included dispute resolution and customer service teams across Fair Way Resolution in New Zealand, supporting approximately 130 named users. The platform processed roughly 1,500 cases per month and supported about 1.5M documents, reflecting significant document storage and retrieval requirements tied to customer-facing case workflows.
Rollout followed phased provisioning with centralized configuration, access controls and defined case ownership to maintain auditability and service consistency. Outcomes explicitly recorded in the deployment include the stated user count, monthly case volume and document support, and the platform provided a mechanism for remote collaboration during pandemic constraints.
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Ministry Of Health Ukraine | Government | 200 | $4.8B | Ukraine | Eccentex | Eccentex ServiceJourney | Customer Engagement | 2016 | n/a |
In 2016 Ministry Of Health Ukraine implemented Eccentex ServiceJourney and deployed Eccentex ERIM to modernize emergency dispatch and incident management workflows. Eccentex ServiceJourney is referenced here within the Customer Engagement category, supporting case management and citizen interaction capabilities for public emergency operations.
The technical deployment centered on Eccentex ERIM Emergency Response and Incident Management, configured for incident intake, dispatch orchestration, incident tracking and treatment coordination across emergency medical dispatch centers. ServiceJourney provided customer-engagement and case-management functionality, enabling structured case records, workflow automation and routing rules aligned to emergency response procedures.
Operational rollout targeted regional emergency medical dispatch sites including the Vinnitsa EMD Center, with deployments expanding across Kyiv, Vinnitsa and Poltava to cover regional incident routing and triage operations. Governance emphasized standardized dispatch workflows and operational handoffs, and reported outcomes from the deployment included halving response and time-to-treatment metrics and reduced response times in the covered regions.
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