List of eClerx QA360 Customers
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Since 2010, our global team of researchers has been studying eClerx QA360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eClerx QA360 for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eClerx QA360 for Customer Experience include: Comcast, a United States based Communications organisation with 182000 employees and revenues of $123.73 billion, Cox Communications, a United States based Communications organisation with 18000 employees and revenues of $13.07 billion and many others.
Contact us if you need a completed and verified list of companies using eClerx QA360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eClerx QA360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Comcast | Communications | 182000 | $123.7B | United States | eClerx | eClerx QA360 | Customer Experience | 2024 | n/a |
In 2024 Comcast implemented eClerx QA360 within its Customer Experience organization to operationalize contact center quality assurance for callback and technical support processes in the United States. eClerx QA360 was provisioned alongside eClerx customer‑operations portals that publicly reference Comcast as a supported client, aligning the platform with live support workflows for Xfinity technical support and callback handling.
The deployment emphasized eClerx QA360 capabilities common to contact center quality platforms, including automated review orchestration, transcript and recording analysis, AI assisted scoring and insight generation, and agent coaching workflow support. Configuration work focused on evaluation rubrics and audit workflows, and the platform was used to instrument agent evaluation queues and coach dashboards to surface scripted deviations and training opportunities.
Integration scope centered on ingesting contact center voice recordings and digital channel transcripts, aligning QA workflows with contact center operational data sources and agent performance queues. Operational coverage was concentrated on Comcast contact center operations supporting technical support and callback services in the United States, with the platform running in parallel to eClerx customer‑operations portals to streamline audit and callback quality processes.
Governance and rollout activity in 2024 targeted standardizing QA policies, establishing evaluation governance, and operationalizing agent coaching loops via eClerx QA360. Usage is inferred from publicly available eClerx material and industry positioning, and would likely have been applied to automate audits and improve agent coaching beginning around 2024, while retaining centralized QA oversight and iterative rubric refinement.
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Cox Communications | Communications | 18000 | $13.1B | United States | eClerx | eClerx QA360 | Customer Experience | 2024 | n/a |
In 2024 Cox Communications implemented eClerx QA360 in the Customer Experience domain, initiating deployment of eClerx QA360 as a contact-center quality assurance and audit automation platform. The implementation targets Cox’s US customer operations and is framed around scaling QA and coaching for contact-center agents, with a go live estimated in 2024.
Configuration emphasizes audit automation workflows common to Customer Experience solutions, including rule-based sampling, scripted evaluation templates, scoring and coaching workflow orchestration. eClerx QA360 is positioned to automate sample selection and reviewer assignment, capture evaluation data for quality administrators, and support coach feedback loops that close the review-to-coaching cycle.
The deployment is aligned with eClerx-hosted dispatch and operations portals that reference Cox as a client for dispatch, billing and technical support processes, enabling QA sampling across those operational touchpoints. Rollout scope is focused on contact-center QA and associated coaching functions within Cox’s United States customer operations, with governance workstreams configured around sampling cadence, reviewer roles and evaluation standards.
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