List of eClinicalWorks healow Pay Customers
Westborough, 1581, MA,
United States
Since 2010, our global team of researchers has been studying eClinicalWorks healow Pay customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eClinicalWorks healow Pay for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eClinicalWorks healow Pay for Payment Processing include: Skin Solutions Dermatology, a United States based Healthcare organisation with 150 employees and revenues of $30.0 million, Heart of Florida Health Center, a United States based Healthcare organisation with 150 employees and revenues of $20.0 million, Encore Health Group, a United States based Healthcare organisation with 100 employees and revenues of $10.0 million, Thirlby Clinic, a United States based Healthcare organisation with 60 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using eClinicalWorks healow Pay, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eClinicalWorks healow Pay customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Encore Health Group | Healthcare | 100 | $10M | United States | eClinicalWorks | eClinicalWorks healow Pay | Payment Processing | 2023 | n/a |
In 2023, Encore Health Group implemented eClinicalWorks healow Pay as its Payment Processing solution alongside eClinicalWorks V12. The deployment supports the practice's pain management model which requires monthly patient visits, enabling payments to be collected during remote check-in and appointment workflows. The implementation targets patient billing and revenue cycle activities while improving patient engagement for the organization's outpatient clinics.
Encore Health Group uses eClinicalWorks V12 for a flat user interface with click reducers and real-time cloud intelligence, providing clinicians access to multidimensional EHR insights. healow CHECK-IN was configured to send automated appointment and payment reminders and to allow patients to update demographics remotely. eClinicalWorks healow Pay was configured as an online billing channel to accept copay and outstanding balance payments via text message, email, and online portals.
Architecturally the solution is integrated within the eClinicalWorks cloud ecosystem, connecting healow Pay with the V12 clinical workflows and healow CHECK-IN check-in flows to surface balances and payment options during patient intake. Operational coverage spans front desk, revenue cycle, and clinical staff managing pain management appointments, and patients interact with the check-in and payment experience from home or vehicle. The configuration preserves cloud-based real-time intelligence for clinician workflows and payment reconciliation.
Governance changes included automated reminder and check-in workflows that shift administrative activity away from clinicians, allowing providers to focus on care delivery. eClinicalWorks healow Pay increased Encore Health Group transactions by 300 percent since January 2023, and patient feedback cited ease of use as a contributor to higher online payment adoption. The implementation therefore ties Payment Processing, patient engagement, and revenue cycle orchestration into a single eClinicalWorks platform.
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Heart of Florida Health Center | Healthcare | 150 | $20M | United States | eClinicalWorks | eClinicalWorks healow Pay | Payment Processing | 2023 | n/a |
In 2023, Heart of Florida Health Center implemented eClinicalWorks healow Pay in a Payment Processing initiative to simplify patient payments and support revenue cycle activities. The deployment aligned eClinicalWorks healow Pay with the provider's ambulatory EHR, leveraging the native integration between eClinicalWorks EHR and healow Payment Services to centralize payment capture and patient facing billing workflows.
Functional coverage included a patient facing payment portal, point of service payment capture, consolidated posting to billing accounts, and automation of payment workflows consistent with Payment Processing capabilities. These modules were applied to revenue cycle management, front desk collections, and finance functions across Heart of Florida Health Center's primary and specialty care operations in Marion County, Florida.
Governance changes focused on standardizing payment workflows and embedding payment steps into existing clinical and administrative touchpoints, with operational adjustments to billing routing and cash posting procedures to reduce administrative burden. Training and role based access controls were put in place to align staff responsibilities with the new payment workflows and to maintain auditability of transactions.
Reported outcomes include a 21% increase in payment collections and a stated reduction in administrative burdens for RCM following the eClinicalWorks EHR and healow Payment Services deployment. The integration of eClinicalWorks healow Pay with the EHR provided a unified payment processing layer, improving collections and transaction handling as described in the vendor report.
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Skin Solutions Dermatology | Healthcare | 150 | $30M | United States | eClinicalWorks | eClinicalWorks healow Pay | Payment Processing | 2023 | n/a |
In 2023, Skin Solutions Dermatology deployed eClinicalWorks healow Pay in the Payment Processing category as part of a broader eClinicalWorks and healow patient engagement implementation. The deployment sits within the eClinicalWorks ambulatory cloud EHR environment used by the 23 provider dermatology practice operating across 11 clinics in middle Tennessee.
The implementation includes eClinicalWorks healow Pay and the wider healow suite, specifically healow Open Access for online appointment booking, healow Messenger for automated patient communications, and healow CHECK-IN for digital confirmation and arrival workflows. eClinicalWorks healow Pay is used for bill payment workflows to reduce paperwork and streamline collections, while healow Open Access and healow CHECK-IN automate front desk scheduling and intake processes.
The solution is integrated directly with the clinic's eClinicalWorks EHR, enabling online booking, automated messaging, digital check-in, and payments to operate from a shared patient record. Operational coverage spans 11 clinics and 23 providers, supporting a patient base of more than 69,000 across the Tennessee area, and centralizes scheduling and billing processes under the eClinicalWorks platform.
Governance and workflow changes focused on shifting appointment booking and check-in to digital channels, and aligning revenue collection to healow Pay bill payment flows. The practice reported an increase in monthly online appointments from a few hundred to well over 1,000, with 54% of online bookings scheduled within two weeks, and cited reductions in cancellations, reschedules, and no-shows. The deployment created a patient focused booking to payment workflow, with explicit objectives of improving patient engagement and reducing administrative paperwork while increasing collections.
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Healthcare | 60 | $6M | United States | eClinicalWorks | eClinicalWorks healow Pay | Payment Processing | 2025 | n/a |
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