List of eClinicalWorks Patient Messenger Customers
eClinicalWorks
2 Technology Drive,
Westborough, 1581, MA,
United States
Westborough, 1581, MA,
United States
1 866-888-6929
Professional Services
6000
$1.1B
Since 2010, our global team of researchers has been studying eClinicalWorks Patient Messenger customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eClinicalWorks Patient Messenger for Patient Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eClinicalWorks Patient Messenger for Patient Management include: Total Health Care - Baltimore City, MD, a United States based Leisure and Hospitality organisation with 350 employees and revenues of $50.0 million, Best Medical Care PC, a United States based Healthcare organisation with 100 employees and revenues of $12.0 million, Premier Orthopaedic and Hand Center, a United States based Healthcare organisation with 50 employees and revenues of $5.0 million, PsychiaTreat, a United States based Healthcare organisation with 20 employees and revenues of $2.0 million, Seashore MD, a United States based Healthcare organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using eClinicalWorks Patient Messenger, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eClinicalWorks Patient Messenger customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Best Medical Care PC | Healthcare | 100 | $12M | United States | eClinicalWorks | eClinicalWorks Patient Messenger | Patient Management | 2023 | n/a |
In 2023, Best Medical Care PC implemented eClinicalWorks Patient Messenger as part of a broader rollout of the intelligent eClinicalWorks Cloud EHR, addressing Patient Management and patient communication across its nine locations in Brooklyn and Queens, New York. The initiative situates eClinicalWorks Patient Messenger within the practice mission to centralize patient engagement and to streamline front office and clinical access to patient information at the point of care.
The deployment leverages cloud native capabilities of the eClinicalWorks Cloud including customizable clinical templates, e prescribing, voice recognition, and integrated billing and reporting tools to support end to end clinical and administrative workflows. Best Medical Care PC configured healow CHECK IN alongside eClinicalWorks Patient Messenger to operationalize patient check in, appointment reminders, and two way patient messaging, aligning the Patient Management application with standard patient outreach and intake workflows.
Integration scope included the eClinicalWorks Cloud EHR platform and PRISMA health information search engine to consolidate medical records from external providers, enabling clinicians to surface clinically relevant information during encounters. Operational coverage spans front office staff and clinical teams across all nine sites, positioning the Patient Management application to support scheduling, patient communications, and point of care data access across the ambulatory practice.
Governance moved toward centralized cloud configuration with automated upgrades and reduced on premises server maintenance, enabling Best Medical Care PC leadership to manage configuration and updates centrally while minimizing local IT maintenance overhead. Workflow adjustments emphasized streamlined front office operations and clinician access to aggregated records, supporting consistent messaging templates and standardized communication protocols for patient outreach and engagement.
Reported outcomes stated by the practice include enhanced patient care, improved efficiency, optimized front office operations, reduced operational costs, and increased staff productivity through the eClinicalWorks Cloud EHR and eClinicalWorks Patient Messenger. The practice specifically highlights that cloud delivered upgrades and real time access to data at the point of care allow staff to focus more time on patients while centralizing Patient Management and communication capabilities.
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Premier Orthopaedic and Hand Center | Healthcare | 50 | $5M | United States | eClinicalWorks | eClinicalWorks Patient Messenger | Patient Management | 2023 | n/a |
In 2023, Premier Orthopaedic and Hand Center implemented eClinicalWorks Patient Messenger as part of a broader adoption of the eClinicalWorks cloud EHR and healow cloud based solutions for Patient Management. The deployment targeted the 50 person orthopaedic specialty practice in Chicago's Southland, centralizing patient communication, appointment reminders, and contactless check in on a cloud hosted platform.
The implementation used eClinicalWorks V12 to provide multidimensional EHR capabilities, integrated eClinicalWorks Scribe for AI driven voice recognition documentation, and deployed eClinicalWorks Patient Messenger to automate health reminders and patient communications. healow components included healow Insights to support payer provider data exchange and healow CHECK-IN for contactless check in, while the PRISMA health information search engine was provisioned to gather cross EHR clinical data and support population health workflows.
Operational scope covered front office scheduling, clinical documentation workflows, and population health outreach, aligning the Patient Management application with clinical and administrative functions to reduce provider administrative burden. Governance emphasized workflow reconfiguration to route automated reminders and check in events to staff, and the practice publicly cited outcomes including reduced provider burnout, time savings on documentation and scheduling, cost efficiency, and improved patient satisfaction.
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PsychiaTreat | Healthcare | 20 | $2M | United States | eClinicalWorks | eClinicalWorks Patient Messenger | Patient Management | 2023 | n/a |
In 2023, PsychiaTreat deployed eClinicalWorks Patient Messenger as part of a broader eClinicalWorks Behavioral Health and healow suite implementation to strengthen Patient Management and patient engagement workflows. PsychiaTreat is a small behavioral health clinic focused on treating veterans with PTSD and severe depression, and the deployment targets clinical documentation and patient communications across clinical and front office teams.
The implementation included behavioral health specific capabilities such as custom note templates, medication management, and treatment planning to support coordinated care and clinician collaboration. eClinicalWorks Patient Messenger was configured to deliver automated patient messages, and the healow components used include healow Open Access for online appointment booking, healow TeleVisits for HIPAA compliant telehealth, healow Chatbot to assist front office staff, and healow CHECK-IN for digital appointment confirmations.
Architecturally the solution is provisioned on the eClinicalWorks ambulatory cloud EHR platform, with the patient messaging and engagement tools operating as an integrated patient engagement layer tied to clinical documentation and scheduling workflows. Operational users for the eClinicalWorks Patient Messenger rollout comprise behavioral health clinicians and front office staff, with messaging triggers aligned to appointment and treatment plan events to maintain continuity of care.
Governance centered on configuring behavioral health templates and message governance to align clinical workflows and patient communication policies, and rollout emphasized workflow streamlining and patient satisfaction as stated by the provider. The vendor stated expected outcomes include improved operational efficiency, enhanced patient care delivery, and higher patient satisfaction, reflecting explicit goals for the Patient Management deployment.
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Seashore MD | Healthcare | 20 | $2M | United States | eClinicalWorks | eClinicalWorks Patient Messenger | Patient Management | 2023 | n/a |
In 2023 Seashore MD implemented eClinicalWorks Patient Messenger as part of a broader eClinicalWorks and healow deployment to support Patient Management for a newly founded gynecology practice in Manalapan, New Jersey. The implementation was provisioned on eClinicalWorks largest ambulatory cloud EHR and delivered through Project Kickstart, combining healow Open Access for online appointment booking, eClinicalWorks Patient Messenger for automated patient communication, PRISMA for cross‑setting clinical data search, and Scribe for AI driven voice dictation and real time note capture. Seashore MD reported a surge in patient bookings, with 90% of patients using Open Access and more than 400 appointments booked through Open Access in January 2023, demonstrating rapid adoption of the scheduling and engagement stack. The rollout emphasized website optimization and patient portal linkage so new patients could view, schedule, and reschedule appointments directly, aligning front desk workflows with self service digital scheduling.
Integrations focused on embedding healow Open Access links in the practice website and within the eClinicalWorks patient portal, while PRISMA aggregated external hospital, urgent care, primary care, and specialty data into a searchable grid to support intake and clinical decision making. eClinicalWorks Patient Messenger was configured to improve patient communication and appointment management, reducing manual outreach and enabling automated messaging tied to scheduling events and portal activity. Operational scope was the single site gynecology practice and included clinical, scheduling, and patient engagement functions, with Project Kickstart guiding configuration, go live sequencing, and staff enablement. Outcomes explicitly stated in vendor reporting include improved patient engagement and high Open Access adoption, supporting the Patient Management objectives of Seashore MD without additional claims of cost or ROI.
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Total Health Care - Baltimore City, MD | Leisure and Hospitality | 350 | $50M | United States | eClinicalWorks | eClinicalWorks Patient Messenger | Patient Management | 2023 | n/a |
In 2023, Total Health Care in Baltimore City implemented eClinicalWorks Patient Messenger as part of a Patient Management initiative to reduce missed appointments and improve access to care. The organization is a 50-provider Federally Qualified Health Center serving nearly 30,000 patients across Metropolitan Baltimore, delivering primary care services that include dental, behavioral health, podiatry, and pharmacy, and the implementation targeted scheduling and outreach workflows across these services.
Deployment centered on the healow no-show prediction AI model, which uses machine learning to score patients by no-show probability and is reported to operate at approximately 90 percent accuracy. Those risk scores were surfaced into scheduling workflows and routed to the messaging layer, enabling automated identification and segmentation of high-risk patients and triggering targeted outreach campaigns.
Outreach and operational execution leveraged eClinicalMessenger to send voice messages, secure text messages, and email reminders, while healow Open Access published open, cancelled, and last-minute rescheduled appointment slots to the practice website. Pre-visit friction was reduced through healow CHECK-IN and healow Payment Services, which enabled contactless patient check-in and copay collection, all orchestrated within the eClinicalWorks platform to support Patient Management and scheduling systems.
Operational scope included scheduling, front desk operations, care management, and revenue capture processes across the FQHC, with staff workflows restructured to prioritize proactive outreach to patients flagged by the AI model. Governance emphasized automated risk scoring driving outreach queues and standardized processes for outreach, slot reclamation, and waitlist management to recover capacity without altering core clinical records systems.
Total Health Care reported explicit outcomes from the deployment, including a 34 percent decrease in no-show rate among high-risk patients and an additional 309 appointments captured in a 45-day window. The combination of the healow no-show prediction AI model and eClinicalWorks Patient Messenger was positioned by the organization as central to meeting Patient Management objectives of increased patient volume, improved access, and reduced missed appointments.
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FAQ - APPS RUN THE WORLD eClinicalWorks Patient Messenger Coverage
eClinicalWorks Patient Messenger is a Patient Management solution from eClinicalWorks.
Companies worldwide use eClinicalWorks Patient Messenger, from small firms to large enterprises across 21+ industries.
Organizations such as Total Health Care - Baltimore City, MD, Best Medical Care PC, Premier Orthopaedic and Hand Center, PsychiaTreat and Seashore MD are recorded users of
eClinicalWorks Patient Messenger for Patient Management.
Companies using eClinicalWorks Patient Messenger are most concentrated in Leisure and Hospitality and Healthcare, with adoption spanning over 21 industries.
Companies using eClinicalWorks Patient Messenger are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of eClinicalWorks Patient Messenger across Americas, EMEA, and APAC.
Companies using eClinicalWorks Patient Messenger range from small businesses with 0-100 employees - 80%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of eClinicalWorks Patient Messenger include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified eClinicalWorks Patient Messenger customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Patient Management.