List of EIS ClaimCore Customers
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Since 2010, our global team of researchers has been studying EIS ClaimCore customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EIS ClaimCore for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EIS ClaimCore for Insurance Claims Management include: Industrial Alliance Portfolio Management (IAPM), a Canada based Insurance organisation with 10200 employees and revenues of $4.10 billion, Tokio Marine & Nichido Fire Insurance Co., a Japan based Insurance organisation with 16296 employees and revenues of $3.00 billion, Esure Group, a United Kingdom based Insurance organisation with 1652 employees and revenues of $1.02 billion and many others.
Contact us if you need a completed and verified list of companies using EIS ClaimCore, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Esure Group | Insurance | 1652 | $1.0B | United Kingdom | EIS Software | EIS ClaimCore | Insurance Claims Management | 2021 | Ernst & Young |
In 2021, Esure Group deployed EIS ClaimCore as part of an EIS OneSuite implementation for Insurance Claims Management, targeting modernization of property and casualty claims operations in the United Kingdom. The program emphasized digital first notice of loss and end to end claims workflows to improve intake and adjudication across retail motor and home lines of business.
The implementation centered on explicit usage of the EIS ClaimCore module, configured to deliver digital FNOL, claims intake, workflow orchestration, and adjudication capabilities typical of Insurance Claims Management platforms. Configuration work aligned claim routing and automated task orchestration with the OneSuite process model to streamline case lifecycle management and document handling.
Ernst & Young acted as the systems integrator for the program, supporting an initial rollout that completed in roughly 12 months. Operational scope covered claims operations and related sales processes within Esure Group, and EIS reported that claims processing and sales cycles became approximately 30% faster following the deployment of EIS ClaimCore.
Governance and process changes included consolidation of claims workflows under the OneSuite orchestration layer and implementation of standardized claims handling procedures, enabling tighter operational controls and centralized case management across UK sites. The deployment emphasized repeatable rollout phases and integration readiness for downstream policy and customer service processes.
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Industrial Alliance Portfolio Management (IAPM) | Insurance | 10200 | $4.1B | Canada | EIS Software | EIS ClaimCore | Insurance Claims Management | 2012 | n/a |
In 2012, Industrial Alliance Portfolio Management implemented EIS ClaimCore for Insurance Claims Management as part of a multi-year core transformation. The program encompassed the Exigen EIS Suite including PolicyCore, BillingCore, ClaimCore and CustomerCore and targeted Auto and Home personal lines across Quebec and Canada.
EIS ClaimCore was configured within the suite to provide core claims functionality typical of Insurance Claims Management, including centralized claims intake, adjudication workflows, reserves handling and case management. Configuration work emphasized workflow orchestration and data model alignment across policy, billing and customer records to enable end-to-end claims processing.
The deployment was executed as an integrated suite implementation, with ClaimCore operating alongside PolicyCore, BillingCore and CustomerCore to support synchronized master data and event-driven processing across policy administration, billing and customer management. Operational scope was explicitly personal lines claims for Auto and Home in Quebec and Canada, reflecting a targeted regional rollout within Industrial Alliance Portfolio Managements product portfolio.
Governance followed a phased, programmatic approach as part of the core transformation, coordinating configuration, testing and staged rollouts for each module. EIS reported the Exigen Suite was successfully rolled out by 2014, and the program was positioned to speed product launches and simplify operations for personal lines claims and related business functions.
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Tokio Marine & Nichido Fire Insurance Co. | Insurance | 16296 | $3.0B | Japan | EIS Software | EIS ClaimCore | Insurance Claims Management | 2024 | n/a |
In 2024 Tokio Marine & Nichido Fire Insurance Co. implemented EIS ClaimCore in conjunction with EIS ClaimSmart capabilities to advance its Insurance Claims Management platform for property and casualty claims in Japan. The initiative centers on digitizing first notice of loss, automating claims routing, and introducing machine learning based fraud detection across P&C claims operations.
The deployment leveraged ClaimSmart components ClaimPulse for FNOL automation and ClaimGuard for ML powered fraud scoring, aligned with the functional expectations of Insurance Claims Management systems. EIS ClaimCore is described in vendor materials as the integrated claims processing backbone that interfaces with ClaimPulse and ClaimGuard, enabling staged workflows, rule based routing, and case lifecycle management.
Integrations explicitly noted in the case study connect ClaimSmart to EIS ClaimCore, creating a continuous processing path from intake through adjudication, and placing claims orchestration and fraud scoring within a single vendor ecosystem. Operational coverage is focused on Tokio Marine’s P&C claims organization in Japan, with the implementation affecting claims intake, triage, investigation, and fraud analytics functions.
Governance and process change emphasized digitized intake and automated triage, reshaping claims intake workflows and embedding automated routing and ML review steps into adjudication processes. Reported outcomes in vendor materials include multi million dollar annual savings and a fivefold increase in fraud detection, and Tokio Marine is cited as an early ClaimSmart user, supporting the inference of EIS ClaimCore usage as part of the integrated Claims Management solution.
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