List of EIS ClaimSmart Customers
EIS Group
4 Embarcadero Center, Suite 3410,
San Francisco, 94111, CA,
United States
San Francisco, 94111, CA,
United States
1 844-800-1579
Professional Services
1500
$130M
Since 2010, our global team of researchers has been studying EIS ClaimSmart customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EIS ClaimSmart for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EIS ClaimSmart for Insurance Claims Management include: Tokio Marine & Nichido Fire Insurance Co., a Japan based Insurance organisation with 16296 employees and revenues of $3.00 billion, Esure Group, a United Kingdom based Insurance organisation with 1652 employees and revenues of $1.02 billion, Wellfleet, a United States based Insurance organisation with 200 employees and revenues of $86.0 million and many others.
Contact us if you need a completed and verified list of companies using EIS ClaimSmart, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EIS ClaimSmart customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Esure Group | Insurance | 1652 | $1.0B | United Kingdom | EIS Software | EIS ClaimSmart | Insurance Claims Management | 2021 | Ernst & Young |
In 2021 Esure Group implemented EIS ClaimSmart as part of an EIS OneSuite deployment to replatform motor claims in the United Kingdom. The deployment used EIS ClaimSmart in the Insurance Claims Management category and incorporated EIS OneSuite components including ClaimCore to digitize the full quote-to-claims journey. The program centralized motor claims intake, adjudication and settlement workflows to create a single operational claims backbone for Esure's UK motor portfolio.
Configuration emphasized claims automation, rules orchestration, workflow routing and digital customer touchpoints, leveraging EIS ClaimSmart capabilities alongside ClaimCore for automated triage and straight-through processing where applicable. Functional modules implemented included policy and claim linkage, reserve management, task orchestration and automated decisioning engines, aligning operational workflows for claims handlers and contact center teams. Implementation patterns inferred from EIS claims automation materials indicate use of ClaimSmart and ClaimPulse style orchestration to enable event-driven processing and analytics-ready claims data.
Ernst & Young acted as the named supporting implementation partner, providing delivery support for integration testing, rollout governance and operational adoption across Esure's UK operations. Governance established phased rollout controls, change management playbooks and role-based workflow handoffs to align claims, underwriting and customer service functions. The vendor materials report the transformation drove approximately a 30 percent faster claims journey time for Esure's motor claims.
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Tokio Marine & Nichido Fire Insurance Co. | Insurance | 16296 | $3.0B | Japan | EIS Software | EIS ClaimSmart | Insurance Claims Management | 2024 | n/a |
In 2024, Tokio Marine & Nichido Fire Insurance Co. deployed EIS ClaimSmart as its Insurance Claims Management platform to modernize claims intake, digital FNOL and fraud detection across its property and casualty operations in Japan. EIS ClaimSmart was positioned to centralize FNOL capture and investigator coordination, with the implementation explicitly using the ClaimGuard and ClaimPulse components to surface suspicious activity and support case-level analytics.
The implementation configured ClaimGuard for automated fraud scoring and ClaimPulse for streaming case insights, aligning intake channels with investigator workflow orchestration and structured case management. Functional capabilities implemented include digital FNOL intake, automated triage and routing, investigator tasking and evidence collection, and event-driven fraud alerting, reflecting standard Insurance Claims Management workflows for P&C claims operations.
Deployment focused on a centralized claims instance serving Tokio Marine & Nichido Fire Insurance Co. Japan P&C claims teams and investigator units, instrumenting digital FNOL channels and investigator dashboards for day-to-day case handling. Governance and process changes accompanied the rollout, with standardized FNOL intake procedures and investigator workflow templates established to align operational practices with EIS ClaimSmart capabilities.
After the implementation Tokio Marine & Nichido Fire reported materially higher fraud detection, cited as approximately five times greater detection rates, and large reductions in fraud-related costs per EIS case materials following use of ClaimGuard and ClaimPulse. The narrative centers on structural modernization of claims intake, investigator workflows and embedded fraud detection within EIS ClaimSmart.
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Wellfleet | Insurance | 200 | $86M | United States | EIS Software | EIS ClaimSmart | Insurance Claims Management | 2024 | n/a |
In 2024, Wellfleet implemented EIS ClaimSmart as a core element of a digital-first benefits platform called Lighthouse for workplace and voluntary benefits in the United States. The deployment embedded EIS ClaimSmart within EIS OneSuite and Lighthouse to surface claims automation and fraud detection capabilities across benefits claims processing.
The implementation scope covered claims intake, automated adjudication, and fraud analytics workflows, impacting claims operations, customer service, and benefits administration. EIS ClaimSmart was configured to support rules-based adjudication, workflow orchestration, and exception routing, aligning with standard Insurance Claims Management functional patterns.
Operational integration emphasized native operation inside the EIS OneSuite/Lighthouse architecture, enabling structured data interchange between claims automation and benefits administration workflows and providing routed outputs to service channels. The Lighthouse deployment restructured claim handling to centralize automated decisioning and to escalate exceptions to manual review, consistent with Insurance Claims Management process flows.
Governance and rollout were organized around staged operational cutover across United States workplace and voluntary benefits lines, with updated claims workflows and fraud review procedures instituted as part of the Lighthouse program. EIS case materials and Wellfleet reporting note dramatically faster claims turnaround averaging about 1 day and improved customer experience following the EIS ClaimSmart enabled Lighthouse implementation.
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Buyer Intent: Companies Evaluating EIS ClaimSmart
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating EIS ClaimSmart. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating EIS ClaimSmart for Insurance Claims Management include:
- Huangshi Municipal People'S Government China, a China based Government organization with 8000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD EIS ClaimSmart Coverage
EIS ClaimSmart is a Insurance Claims Management solution from EIS Software.
Companies worldwide use EIS ClaimSmart, from small firms to large enterprises across 21+ industries.
Organizations such as Tokio Marine & Nichido Fire Insurance Co., Esure Group and Wellfleet are recorded users of
EIS ClaimSmart for Insurance Claims Management.
Companies using EIS ClaimSmart are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using EIS ClaimSmart are most concentrated in Japan, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of EIS ClaimSmart across Americas, EMEA, and APAC.
Companies using EIS ClaimSmart range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of EIS ClaimSmart include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified EIS ClaimSmart customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Claims Management.