List of EIS DXP Customers
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Since 2010, our global team of researchers has been studying EIS DXP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EIS DXP for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EIS DXP for Customer Experience include: Desjardins Group, a Canada based Banking and Financial Services organisation with 55290 employees and revenues of $10.63 billion, CSAA Insurance Group, a United States based Insurance organisation with 3500 employees and revenues of $7.00 billion, Ageas UK, a United Kingdom based Insurance organisation with 2600 employees and revenues of $835.0 million, Tower, a New Zealand based Insurance organisation with 800 employees and revenues of $233.0 million and many others.
Contact us if you need a completed and verified list of companies using EIS DXP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EIS DXP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | EIS Software | EIS DXP | Customer Experience | 2022 | n/a |
In 2022 Ageas UK implemented EIS DXP as part of a strategic digital business transformation, using the EIS Software platform to advance its Customer Experience capabilities. The programme was positioned as a major infrastructure investment to enable faster proposition development, underwriting and pricing, and to deliver end to end digital first experiences for brokers and customers.
The deployment includes EIS DXP alongside PolicyCore, BillingCore, CustomerCore and CustomerCore CEM, delivered on EIS CloudCore as a software as a service platform. Configuration focused on a highly configurable, rules based underwriting and product innovation layer, with automation of customer touchpoints and billing workflows to support digital enablement across the policy lifecycle.
Architecturally the implementation is cloud enabled, open and designed to be compatible with microservices and API stacks, with EIS CloudCore providing the hosted runtime for the EIS DXP and associated application modules. Operational coverage explicitly addresses broker distribution and direct customer channels, and business functions impacted include underwriting, pricing, proposition development, customer operations and billing.
Governance and rollout were described as a transformation programme to create a cutting edge digital ecosystem, intended to maintain agility through configurable rules and to simplify customer self service. The programme also highlighted expected benefits of building tailored insurance solutions at pace and managing cost efficiencies for ongoing maintenance and support, with EIS DXP positioned to centralize Customer Experience capabilities for Ageas UK.
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CSAA Insurance Group | Insurance | 3500 | $7.0B | United States | EIS Software | EIS DXP | Customer Experience | 2018 | n/a |
In 2018, CSAA Insurance Group implemented EIS DXP to extend its existing EIS PolicyCore and BillingCore deployments and to expand web self-service for quoting, policy servicing and billing in the United States. The EIS DXP Customer Experience deployment targeted persona based omnichannel experiences intended to improve customer engagement and reduce cost to serve.
The implementation concentrated on front end digital experience capabilities for policy administration and billing areas, adding web portals and self-service workflows for quoting, billing presentment and policy servicing. EIS DXP was configured to surface persona oriented journeys and channel orchestration across web and digital customer touchpoints, aligning with Customer Experience functional patterns such as personalized content delivery and session based interactions. Configuration emphasis included user authentication flows, role based access for policy and billing functions, and templated experience components to accelerate deployment.
EIS DXP integrated directly with CSAA Insurance Group's EIS PolicyCore and BillingCore installations to orchestrate quote retrieval, policy servicing transactions and billing interactions, preserving transactional continuity between the digital front end and policy administration back end. Operational scope covered customer service, policy administration and billing teams within CSAA, with deployment focused on United States operations. The architecture emphasized a digital experience layer that sits atop PolicyCore and BillingCore to centralize customer interactions while delegating policy and financial transactions to the core systems.
Governance required cross functional coordination between IT, customer experience and policy operations to define persona definitions, channel rules and escalation workflows during rollout. The 2018 initiative prioritized persona based segmentation and omnichannel orchestration to standardize servicing processes across web channels. Stated outcomes included improved customer engagement and reduced cost to serve.
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Desjardins Group | Banking and Financial Services | 55290 | $10.6B | Canada | EIS Software | EIS DXP | Customer Experience | 2017 | n/a |
In 2017 Desjardins Group selected EIS CustomerCore DXP, referenced as EIS DXP, to support omnichannel portal, mobile and web application development for Desjardins General Insurance. The implementation focused on agent and customer engagement across Canada and included a self-service web application for agents.
The EIS CustomerCore DXP deployment served as a Customer Experience platform for channel orchestration, enabling coordinated web and mobile front ends and portal workflows. Functional capabilities implemented included omnichannel portal delivery, mobile and web application development frameworks, and agent self-service features to streamline policy and servicing interactions. The platform was also used as an integration layer with the EIS Suite to unify policy and servicing data flows and to accelerate delivery of digital experiences.
Operational coverage centered on Desjardins General Insurance distribution and customer service functions, aligning digital channels with agent workflows. Governance emphasis targeted faster product and feature rollouts by centralizing experience delivery on the DXP and by coordinating integrations with the EIS Suite. The selection explicitly aimed to accelerate digital transformation, increase speed-to-market and enhance agent and customer self-service.
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Insurance | 800 | $233M | New Zealand | EIS Software | EIS DXP | Customer Experience | 2018 | n/a |
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