List of Enactor Customer Loyalty Customers
Hertford, SG14 1PB,
United Kingdom
Since 2010, our global team of researchers has been studying Enactor Customer Loyalty customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enactor Customer Loyalty for Customer Loyalty from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enactor Customer Loyalty for Customer Loyalty include: Frasers Group, a United Kingdom based Retail organisation with 32000 employees and revenues of $7.42 billion, Mountain Warehouse, a United Kingdom based Retail organisation with 3000 employees and revenues of $606.0 million, Harvey Nichols, a United Kingdom based Consumer Packaged Goods organisation with 2000 employees and revenues of $500.0 million, The Works Stores, a United Kingdom based Retail organisation with 3211 employees and revenues of $294.4 million and many others.
Contact us if you need a completed and verified list of companies using Enactor Customer Loyalty, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Enactor Customer Loyalty customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Frasers Group | Retail | 32000 | $7.4B | United Kingdom | Enactor | Enactor Customer Loyalty | Customer Loyalty | 2020 | n/a |
In 2020, Frasers Group began rollout of Enactor Customer Loyalty under an enterprise agreement with Enactor to standardize retail platform capabilities across Frasers Group Global retail operations and brands. The initiative started with a point-of-sale pilot for the Jack Wills brand, serving as the first milestone to validate in-store deployment patterns for Enactor Store Solutions and to prepare brand teams for the wider Customer Loyalty implementation.
The deployment leverages Enactor’s microservice architecture and visual toolkit to support configuration and behavioral changes without custom development, enabling non-technical users to adjust loyalty parameters and customer journeys. Enactor Customer Loyalty is being positioned alongside Enactor Store Solutions and Enactor OMS, with customer loyalty capabilities expected to include profile consolidation, enrollment and rewards orchestration, and integration into in-store checkout flows to support omnichannel loyalty experiences.
Operational coverage is defined as a phased international rollout across Frasers Group brands, with Enactor OMS being introduced first in Evans Cycles stores to manage omnichannel ordering and to optimise store inventory across channels. Frasers Group will rely on Enactor’s Fiscalisation Team to ensure transaction recording and VAT compliance in each country during the international expansion, and each brand will retain flexibility to tailor the Enactor Platform to its customer journeys.
Governance and rollout follow a phased pilot to enterprise deployment path, with an enterprise agreement signed at the start of 2020 and brand-level configuration managed through the Enactor visual toolkit to reduce dependence on external consulting. The stated outcomes in the program narrative emphasize platform flexibility and operational self-sufficiency, and an intent to elevate customer experience and optimise inventory through coordinated Customer Loyalty and OMS capabilities.
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Harvey Nichols | Consumer Packaged Goods | 2000 | $500M | United Kingdom | Enactor | Enactor Customer Loyalty | Customer Loyalty | 2020 | n/a |
In 2020, Harvey Nichols implemented Enactor Customer Loyalty, deploying a front-end rewards app together with the Enactor Loyalty engine to support its mobile Rewards programme. The Customer Loyalty implementation was operated from central servers and targeted the UK luxury retail estate to deliver a unified omnichannel loyalty experience across digital and in-store touchpoints.
The deployment used the Enactor Loyalty engine as the central module for points management and VIP data, while the front-end rewards app provided mobile enrollment, points balance display, and redemption workflows. Enactor Customer Loyalty exposed staff-facing capabilities so store teams could access VIP and points data in real time, aligning CRM access with in-store customer interactions.
Integrations were focused on CRM and in-store systems to synchronize VIP profiles and points records, enabling consistent customer recognition across channels. Operational coverage emphasized store staff and CRM teams across the UK estate, with central server hosting used to maintain a single source of truth for loyalty balances and VIP status.
The implementation explicitly improved customer engagement and improved in-store staff access to VIP and points data, supporting unified omnichannel loyalty experiences without additional outcome quantification provided in the source.
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Mountain Warehouse | Retail | 3000 | $606M | United Kingdom | Enactor | Enactor Customer Loyalty | Customer Loyalty | 2020 | n/a |
In 2020, Mountain Warehouse implemented Enactor Customer Loyalty as a Customer Loyalty initiative using Enactor’s unified commerce platform to scale internationally. The implementation emphasized POS-based loyalty sign-up at tills to capture customer data and drive email acquisition directly at the point of sale.
The Enactor Customer Loyalty deployment leveraged the vendor's POS loyalty sign-up feature embedded in retail checkout workflows, enabling real-time enrollment, consent capture, CRM email subscription, and immediate loyalty identifier assignment. Configuration work focused on in-store enrollment processes, profile creation and synchronization, and operationalizing email acquisition flows through the POS to support downstream marketing lists.
Integrations routed captured customer profiles and email opt ins into Mountain Warehouse CRM and email marketing processes, while transaction linkage was maintained in the retail point of sale for customer record continuity. Operational coverage targeted rapid store rollouts across Mountain Warehouse regions, with new stores trading within weeks under a standardized POS enrollment configuration.
Governance centered on centralized loyalty rule configuration and standardized store rollout playbooks to align store operations with marketing consent and data capture requirements. Reported outcomes included the ability to scale internationally, rapid store activation timelines trading within weeks, and a direct channel for email acquisition driven by POS-based sign-up using Enactor Customer Loyalty.
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Retail | 3211 | $294M | United Kingdom | Enactor | Enactor Customer Loyalty | Customer Loyalty | 2022 | n/a |
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