List of Enghouse CxEngage Customers
Phoenix, 85053, AZ,
United States
Since 2010, our global team of researchers has been studying Enghouse CxEngage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse CxEngage for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse CxEngage for Customer Experience include: PHH Mortgage, a United States based Banking and Financial Services organisation with 3000 employees and revenues of $1.30 billion, Personify Health, a United States based Professional Services organisation with 3000 employees and revenues of $400.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse CxEngage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Enghouse CxEngage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Personify Health | Professional Services | 3000 | $400M | United States | Enghouse Interactive | Enghouse CxEngage | Customer Experience | 2020 | n/a |
In 2020, Personify Health implemented Enghouse CxEngage to support contact center and CRM use cases in the United States. The deployment positioned Enghouse CxEngage within the Customer Experience category to enable richer, visual customer interactions as part of a broader omnichannel CX strategy aimed at reducing resolution times and improving agent productivity.
The implementation centered on Enghouse CxEngage's video-enabled contact center capabilities, combining real-time video sessions with standard omnichannel routing and agent desktop controls. Configuration work focused on visual engagement workflows for agent-assisted video interactions, session handling and escalation paths, and inclusion of contact center functional modules common to Customer Experience platforms.
Operational scope targeted contact center and customer support teams in the United States, with the application used in contact center/CRM workflows to surface video interactions inside agent interfaces. Integration touchpoints emphasized CRM-aligned case handling and queue management to ensure video sessions were linked to existing customer records and service processes.
Governance and rollout followed a process-oriented approach, introducing updated agent procedures, training for video-enabled handling, and revised escalation workflows to accommodate visual engagements. The implementation narrative reflects structured adoption of Enghouse CxEngage for visual customer interactions, aligned to Customer Experience objectives of lowering resolution times and improving agent productivity.
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PHH Mortgage | Banking and Financial Services | 3000 | $1.3B | United States | Enghouse Interactive | Enghouse CxEngage | Customer Experience | 2018 | D&M Enterprise Group |
In 2018 PHH Mortgage implemented Enghouse CxEngage to modernize its contact center for its US-based mortgage servicing operation, an announcement made in October 2018. The deployment used Enghouse CxEngage as a cloud CCaaS to centralize omnichannel routing and contact handling under the Customer Experience category, and D&M Enterprise Group served as the implementation partner.
The implementation emphasized core CCaaS capabilities including omnichannel routing, cloud telephony provisioning, skills-based queuing and agent desktop orchestration to improve agent efficiency. PHH integrated Enghouse CxEngage with Jacada to extend self-service automation and with Teleopti for workforce management and forecasting, positioning CxEngage as the primary routing and session control layer in the contact center technology stack.
Operational scope targeted PHH Mortgage’s US contact center operations supporting customer service and operations functions, with rollout governance structured around integration sequencing for IVR self-service, WFM alignment and agent workflow changes. The program aimed to reduce costs, speed resolutions and provide on-demand scalability while consolidating omnichannel routing and forecasting capabilities through Enghouse CxEngage.
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