List of Enghouse Interactive Altitude Xperience Customers
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Since 2010, our global team of researchers has been studying Enghouse Interactive Altitude Xperience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse Interactive Altitude Xperience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse Interactive Altitude Xperience for Customer Experience include: G4S, a United Kingdom based Professional Services organisation with 800000 employees and revenues of $20.00 billion, Intrum AB, a Sweden based Banking and Financial Services organisation with 8505 employees and revenues of $1.70 billion, Grupo SM, a Spain based Education organisation with 2100 employees and revenues of $300.0 million, Logic, a Portugal based Distribution organisation with 250 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse Interactive Altitude Xperience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Enghouse Interactive Altitude Xperience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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G4S | Professional Services | 800000 | $20.0B | United Kingdom | Enghouse Interactive | Enghouse Interactive Altitude Xperience | Customer Experience | 2017 | n/a |
In 2017, G4S implemented Enghouse Interactive Altitude Xperience to consolidate contact center and frontline engagement tools within its Customer Experience portfolio. The Enghouse Interactive Altitude Xperience deployment supported G4S service delivery for Capita's Electronic Monitoring contract on behalf of the Ministry of Justice, with primary operational support based in Manchester.
The implementation ran on a Citrix hosted application stack, with Altitude connected to underlying SQL databases and BizTalk for message orchestration, Active Directory for authentication and CRM for case and account data sharing. Telephony integration was executed with Avaya, and operational monitoring and alerting were integrated with Nagios and Altiris to provide incident detection across telephony, application and database layers.
Functional modules and operational scope included contact routing and interaction handling, case and account management integration, second line support processes, filestore backups and recovery, and ongoing Citrix estate administration. Governance emphasized 2nd line support ownership, direct account management interfaces with the Capita customer team, and formalized monitoring and escalation workflows, with the supporting role being phased out and the incumbent made redundant on 26 May 2017.
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Grupo SM | Education | 2100 | $300M | Spain | Enghouse Interactive | Enghouse Interactive Altitude Xperience | Customer Experience | 2016 | n/a |
In 2016, Grupo SM implemented Enghouse Interactive Altitude Xperience to address customer service processes in its contact center and to integrate customer contact channels with internal customer management processes. The deployment of Enghouse Interactive Altitude Xperience was part of a Customer Experience initiative covering SM Spain contact center operations and the cross functional teams responsible for resolving customer issues. The implementation centered on contact center capabilities typical of the Customer Experience category, including multichannel interaction handling, interaction routing and unified interaction records to create a single view of customer contacts. Configuration emphasized automated routing and workflow orchestration so that inquiries were handed off between the contact center and several departments according to standardized processes. Operational scope included the contact center and the multiple departments involved in issue resolution, with governance focused on aligning process workflows across those groups to improve coordination. The project achieved efficiency in the relation between the several departments involved in solving customer issues and requests as the primary outcome reported.
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Intrum AB | Banking and Financial Services | 8505 | $1.7B | Sweden | Enghouse Interactive | Enghouse Interactive Altitude Xperience | Customer Experience | 2015 | n/a |
In 2015, Intrum AB implemented Enghouse Interactive Altitude Xperience to strengthen its Customer Experience platform across operations. The deployment is cited as meeting defined functionality requirements, and management and business stakeholders provided very positive feedback on system capabilities and usability.
The implementation focused on Enghouse Interactive Altitude Xperience Engagement capabilities, deploying skills based blending with priorities and queue management to orchestrate contact handling workflows. The user friendly interface and mature product functionality were emphasized by IT as important enablers for adoption, and the solution delivered the engagement features Intrum had specified.
Operational coverage explicitly included operations teams, management and business users, and IT stakeholders, with the application used to support customer service and credit management interactions. The vendor knowledge of the credit management market was a stated reason for selection, aligning the Customer Experience application with Intrum business function requirements.
Governance and process changes centered on skills based routing and priority driven blending, which restructured agent workflow and contact assignment logic. The program received strong operational endorsement, and Intrum reported huge performance improvements from the use of full Altitude Xperience Engagement capabilities.
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Distribution | 250 | $20M | Portugal | Enghouse Interactive | Enghouse Interactive Altitude Xperience | Customer Experience | 2017 | n/a |
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