List of Enghouse Interactive Quality Management Customers
Phoenix, 85053, AZ,
United States
Since 2010, our global team of researchers has been studying Enghouse Interactive Quality Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse Interactive Quality Management for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse Interactive Quality Management for Customer Experience include: Blackhawk Network, a United States based Banking and Financial Services organisation with 4000 employees and revenues of $3.14 billion, Nottingham City Homes, a United Kingdom based Non Profit organisation with 1000 employees and revenues of $88.0 million, Lockyer Valley Regional Council, a Australia based Government organisation with 253 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse Interactive Quality Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Enghouse Interactive Quality Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Blackhawk Network | Banking and Financial Services | 4000 | $3.1B | United States | Enghouse Interactive | Enghouse Interactive Quality Management | Customer Experience | 2021 | n/a |
In 2021 Blackhawk Network deployed Enghouse Interactive Quality Management as part of a broader Enghouse Interactive Communications Center implementation within its Customer Experience environment to meet scale, security, and Teams integration requirements. The solution was provisioned on Blackhawk Network’s private Microsoft Azure cloud and went live following a 10 week rollout that initially covered voice and email channels and the configuration of 173 call queues.
Enghouse Interactive Quality Management and the Communications Center delivered core capabilities for multichannel recording, coaching, and quality scoring, plus in-built reporting to support agent evaluation across voice, email, and chat. The platform was configured to support intelligent interaction routing, prioritization, and announcements across hundreds of queues, and the contact center later expanded the channel set to include live chat while evaluating social channels and customer surveys for future use.
The deployment integrated closely with Microsoft Teams for telephony and agent handling, and reporting pipelines were linked into Microsoft Power BI to automate report generation and distribution. Operational routing directs first-line interactions to a global customer service center in El Salvador with escalation paths to European teams, enabling the platform to manage Blackhawk Network’s seasonal peak of approximately 1.5 million annual interactions and preserve data within the company’s private cloud for regulatory compliance.
Governance and operational control were shifted toward the contact center, enabling administrators to manage more than 200 queues without routine IT intervention and to alter routing, time and priority settings directly. Explicit outcomes cited by the company include a 50 percent reduction in new agent training time, reduced IT support requirements through consolidated administration, and automated reporting that saves up to four days per month, while quality management and call recording increased visibility into agent performance and customer interactions.
|
 |
Lockyer Valley Regional Council | Government | 253 | $30M | Australia | Enghouse Interactive | Enghouse Interactive Quality Management | Customer Experience | 2016 | Insync Technology |
In 2016 Lockyer Valley Regional Council implemented Enghouse Interactive Quality Management together with Enghouse Communications Centre to modernize its contact centre and enable multi-channel resident engagement. The deployment was delivered with Insync Technology and focused on contact-centre and CRM processes to strengthen Customer Experience and operational oversight.
The implementation configured the Enghouse Interactive Quality Management suite to provide integrated call recording and screen recording as core QA capabilities. Functional modules included quality assurance workflows, personal performance benchmarking, and team KPI dashboards, enabling structured agent coaching and standardized evaluation criteria.
Operational coverage emphasized contact centre operations and resident services, with the solution instrumenting multi-channel engagement workflows across voice and digital channels. The project integrated QA and performance data into existing contact-centre and CRM processes, consolidating interaction records and evaluation artifacts for operational teams.
Governance changes introduced formal QA workflows and performance benchmarking practices to support ongoing agent coaching and supervisor review cycles. Outcomes called out in the deployment included personal performance benchmarking, team KPI dashboards, easier agent coaching, and integrated call and screen recording for quality assurance, all provisioned via Enghouse Interactive Quality Management for Customer Experience.
|
 |
Nottingham City Homes | Non Profit | 1000 | $88M | United Kingdom | Enghouse Interactive | Enghouse Interactive Quality Management | Customer Experience | 2018 | Voyager Networks |
In 2018, Nottingham City Homes implemented Enghouse Interactive Quality Management as part of a contact centre upgrade. The deployment, delivered with Voyager Networks, supported the tenant services contact centre handling over 400,000 annual interactions and was positioned within the Customer Experience application footprint.
The implementation combined Enghouse Communications Center with the Quality Management Suite to deliver integrated call recording, enhanced reporting, systematic call coding and formalized quality assurance workflows. Enghouse Interactive Quality Management was configured to capture recorded interactions for training and for complaint investigations, and to produce coded call data and structured QA outputs for frontline supervisors.
Operational coverage focused on tenant services contact centre agents and supervisors, with governance established around standardized call coding and QA review processes. The program produced improved schedule adherence through operational monitoring and QA feedback loops, and Voyager Networks provided implementation and integration services to configure recording, reporting and QA capabilities for ongoing operational use.
|
Buyer Intent: Companies Evaluating Enghouse Interactive Quality Management
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||