List of Enreach Virtual Agent Customers
Almere, 1361 BR,
Netherlands
Since 2010, our global team of researchers has been studying Enreach Virtual Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enreach Virtual Agent for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enreach Virtual Agent for Chatbots and Conversational AI include: City of Helsinki Finland, a Finland based Government organisation with 38595 employees and revenues of $7.50 billion, Elisa, a Finland based Communications organisation with 5600 employees and revenues of $2.32 billion, Koesio France, a France based Professional Services organisation with 3000 employees and revenues of $1.25 billion, ChipSoft, a Netherlands based Professional Services organisation with 960 employees and revenues of $119.0 million and many others.
Contact us if you need a completed and verified list of companies using Enreach Virtual Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ChipSoft | Professional Services | 960 | $119M | Netherlands | Enreach | Enreach Virtual Agent | Chatbots and Conversational AI | 2024 | n/a |
In 2024, ChipSoft implemented Enreach Virtual Agent on its website. The deployment uses Enreach Virtual Agent, classified in the Chatbots and Conversational AI category, to provide a web-based conversational interface for external users and site visitors.
The implementation centers on standard conversational modules, including intent classification, dialogue management, scripted FAQ flows, session context handling, and fallback routing to human support channels. Configuration work emphasized a web chat widget and an administrative console for conversation design, content updates, and analytics instrumentation, reflecting common functional workflows for Chatbots and Conversational AI.
Operational scope is the ChipSoft public website, with the primary business functions supported being customer service and inbound lead capture. Governance appears organized around content owners and support teams who manage conversation scripts and access to the agent administration tools, enabling iterative updates to dialog flows and knowledge content.
The narrative documents a focused, website-first deployment of Enreach Virtual Agent at ChipSoft, aligning the Enreach Virtual Agent application in the Chatbots and Conversational AI category with digital customer engagement and self-service support functions.
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City of Helsinki Finland | Government | 38595 | $7.5B | Finland | Enreach | Enreach Virtual Agent | Chatbots and Conversational AI | 2023 | n/a |
In 2023 the City of Helsinki implemented Enreach Virtual Agent as part of an Enreach UP Cloud reference deployment covering roughly 40,000 users across the Helsinki region. The deployment targeted citizen-facing services and CRM and citizen services workflows to streamline interactions and to surface voice-derived insights for municipal service teams.
The Enreach Virtual Agent was applied using Enreach UP Cloud smart-contact capabilities, leveraging conversational AI, virtual agent dialogue management, and voice analytics to handle inbound citizen queries and to automate call routing and case initiation. Functional emphasis included natural language handling for common inquiries, automated escalation to human agents, and extraction of voice-derived insights to populate service records.
Integrations were scoped to CRM and citizen service systems and regional service portals to enable contextual routing, case creation, and continuity of citizen records across channels. Operational coverage spanned municipal citizen services across the Helsinki region, aligning virtual agent interactions with existing service procedures and contact center queues.
Governance established centralized conversational management and operational monitoring to maintain dialogue flows, tune voice analytics, and coordinate phased rollout across service lines. The implementation focused on reducing friction in citizen interactions and surfacing actionable voice-derived insights for service teams, while preserving integration continuity with CRM and citizen-facing systems.
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Elisa | Communications | 5600 | $2.3B | Finland | Enreach | Enreach Virtual Agent | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Elisa implemented Enreach Virtual Agent on the Enreach UP Cloud platform to support operator and customer engagement in Finland. The deployment aligns with the Chatbots and Conversational AI category and is referenced by Enreach for contact centre and CRM scenarios aimed at improving customer interactions and automation.
The implementation centers on Enreach Virtual Agent and Enreach UP capabilities, including smart contacts and conversational flow orchestration, with configuration focused on intent detection, response orchestration, and automated escalation to human agents. Functional terminology used in the deployment includes conversational workflows, session handoff, and automated self-service for customer inquiries, consistent with Chatbots and Conversational AI capabilities.
The solution is cloud hosted on Enreach UP Cloud and integrates with contact centre and CRM systems to embed conversational automation into customer service channels and operator workflows in Finland. Operational coverage concentrates on customer service and contact centre teams, enabling virtual agent handling of routine interactions and routing of complex sessions to human operators.
Governance and rollout emphasize conversational content management and escalation policies mapped to contact centre processes, with phased adoption to align agent workflows and service scripts. The stated objective for the Enreach Virtual Agent deployment is to improve customer interactions and increase automation of engagement workflows within Elisa's operator and customer service functions.
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Professional Services | 3000 | $1.3B | France | Enreach | Enreach Virtual Agent | Chatbots and Conversational AI | 2023 | n/a |
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