List of Epsilon SingularLogic Galaxy CRM Customers
Epsilon, part of Publicis Groupe
6021 Connection Drive,
Irving, 75039, TX,
United States
Irving, 75039, TX,
United States
1 800-309-0505
Professional Services
8000
$820M
Since 2010, our global team of researchers has been studying Epsilon SingularLogic Galaxy CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epsilon SingularLogic Galaxy CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epsilon SingularLogic Galaxy CRM for CRM include: IBM, a United States based Professional Services organisation with 293000 employees and revenues of $67.54 billion, Merlin Entertainments, a United Kingdom based Leisure and Hospitality organisation with 30000 employees and revenues of $2.70 billion, HYGEIA S.A, a Greece based Healthcare organisation with 594 employees and revenues of $126.0 million, Apex Park and Recreation District, a United States based Leisure and Hospitality organisation with 700 employees and revenues of $100.0 million, City Auto Sales,, a United States based Automotive organisation with 170 employees and revenues of $42.0 million and many others.
Contact us if you need a completed and verified list of companies using Epsilon SingularLogic Galaxy CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Epsilon SingularLogic Galaxy CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Apex Park and Recreation District | Leisure and Hospitality | 700 | $100M | United States | Epsilon | Epsilon SingularLogic Galaxy CRM | CRM | 2018 | n/a |
In 2018, Apex Park and Recreation District implemented Epsilon SingularLogic Galaxy CRM to centralize customer and participant data for its parks and recreation operations. The deployment targeted the CRM category and aimed to support program registration, facility management, and coordinated employee administration while aligning with an annual operating budget of $1.1M and a staffing model of five full-time employees and 125 rotating part-time seasonal employees.
The implementation centered on CRM database management and program workflows, with Epsilon SingularLogic Galaxy CRM used as the primary participant relationship system alongside Max Galaxy CRM databases for customer records. Configuration focused on enrollment and scheduling workflows, contact and marketing list management, and role-based access for front desk, program coordinators, and administrative staff, reflecting typical CRM functional modules such as registration management, communications, and customer data management.
Operational execution included staff training and operational coordination across multiple systems, training all employees on Epsilon SingularLogic Galaxy CRM together with TeamSideline and Paylocity to align program rostering, onboarding, and payroll processes. The system supported operational coverage for gymnastics, dance, and cheer program coordination, facility practice and procedure maintenance, and distribution of marketing materials to segmented participant groups.
Governance and process changes accompanied the rollout, with the organization developing and maintaining facility policies, disciplinary action plans, and emergency action plans, and using the CRM to standardize incident documentation, policy dissemination, and staff training workflows. The implementation linked CRM-driven operational workflows with program management, marketing, and HR administrative functions without specifying external implementation partners.
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City Auto Sales, | Automotive | 170 | $42M | United States | Epsilon | Epsilon SingularLogic Galaxy CRM | CRM | 2017 | n/a |
In 2017, City Auto Sales implemented Epsilon SingularLogic Galaxy CRM as their CRM to support dealer accounting and sales operations across two dealerships. The deployment focused on operationalizing retail automotive workflows, processing the floorplan for both locations and posting daily vehicle-sale deals into the system. The implementation supported frontline sales staff and finance teams responsible for daily transaction processing.
Epsilon SingularLogic Galaxy CRM was configured to manage core transaction workflows including deal posting, posting of customer payments by recording credit card and bank transactions, and verification, posting and reconciliation of monthly credit card statements. The system was also used to reconcile extended service warranty statements and to initiate collections on past due accounts. Users navigated Galaxy CRM daily to post deals and to investigate and resolve transaction exceptions.
Operational coverage included sales, accounts receivable and collections, warranty administration, and assistance with accounts payable as needed. Process controls emphasized daily posting routines, statement reconciliation, and initiation of collections workflows for delinquent accounts. Governance relied on role-based operational ownership for routine reconciliations and investigative case handling within Epsilon SingularLogic Galaxy CRM.
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HYGEIA S.A | Healthcare | 594 | $126M | Greece | Epsilon | Epsilon SingularLogic Galaxy CRM | CRM | 2014 | n/a |
In 2014, HYGEIA S.A implemented Epsilon SingularLogic Galaxy CRM in the CRM category to centralize customer relationship operations across the Hygeia Group hospitals. SingularLogic installed and configured the Epsilon SingularLogic Galaxy CRM and delivered user training and ongoing application support.
The Galaxy CRM installation included Resource Management, Loyalty Management, Campaign Management, and Contact Management modules, configured to support contact lifecycle, campaign execution, loyalty program tracking, and resource allocation workflows. Configuration work emphasized module integration, data model alignment, and workflow automation consistent with CRM functional patterns, enabling campaign orchestration and contact segmentation across clinical and administrative teams.
SingularLogic established two way communication between the CRM and the Group back office system SAP to synchronize transactional and master data, enabling operational handoffs between clinical, billing, and administrative functions. Operational scope covers the Hygeia Group hospitals, with SingularLogic responsible for ongoing support and to ensure the Epsilon SingularLogic Galaxy CRM runs optimally across Group sites.
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IBM | Professional Services | 293000 | $67.5B | United States | Epsilon | Epsilon SingularLogic Galaxy CRM | CRM | 2008 | n/a |
In 2008, IBM implemented Epsilon SingularLogic Galaxy CRM as a CRM deployment to present a customer centric view for NSTAR and to integrate customer interaction workflows with existing mainframe operations. The Epsilon SingularLogic Galaxy CRM implementation was led from the CIS project team and explicitly supported NSTAR Gas projects including Gas Corrosion, Start Service and Store Forward, and MARC Vendor Credit Management, with IBM resources acting as SME and technical leads on core teams.
The Epsilon SingularLogic Galaxy CRM deployment focused on customer master and service order management capabilities, vendor credit and case management workflows, and integration points for field service and mobile dispatch reporting. Configuration work included impact analysis, design specifications, development of change requests, and creation of test plans and technical documentation to support CRM driven business processes and service start/store forward logic.
Architecturally the implementation tightly integrated the CRM with NSTAR's Tier 1 CIS mainframe ecosystem, using real time on line CICS and IMS updates into the NSTAR EAI framework. Data movement and system integration were executed via TSQ, MQseries, FTP processes and a middleware MQ Adapter and Dispatcher pattern, and the broader EAI environment included WEBMethods, MQWebsphere, Oracle 9.2 adaptors, Cognos and Crystal Reports for reporting and UNIX servers for integration hosting.
Operational coverage extended across Gas Operations, Credit and Collections, the Performance Management Group, and the Metering Group, and included 24x7 production support for the CIS application and on line CICS components. Governance activities included representing CIS and Galaxy at core team and business meetings, coordinating with IBM Global offshore partners and vendor support groups, and providing SME level estimates, technical and testing support throughout project phases.
Delivery and quality control emphasis comprised formal specification writing, peer reviews, development of detailed test plans, disaster recovery testing for on line systems, and creation of data warehouse and web interfaces to fulfill reporting needs such as Massachusetts DPU SQI tracking. The implementation narrative emphasizes CRM centric orchestration between Epsilon SingularLogic Galaxy CRM and legacy mainframe transaction systems, supported by middleware interfaces and sustained operational governance.
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Merlin Entertainments | Leisure and Hospitality | 30000 | $2.7B | United Kingdom | Epsilon | Epsilon SingularLogic Galaxy CRM | CRM | 2013 | n/a |
In 2013, Merlin Entertainments implemented Epsilon SingularLogic Galaxy CRM as its CRM platform to centralize customer engagement workflows for its leisure and hospitality operations. The deployment was positioned to support enterprise customer record consolidation, campaign orchestration, and service case handling across operational units rather than a narrow point solution.
Epsilon SingularLogic Galaxy CRM was configured with core CRM functional domains including contact and account management, campaign management, case and service management, and operational reporting. Configuration work emphasized standardized data models for guest profiles, segmentation logic for marketing orchestration, and workflow automation consistent with CRM category best practices.
Operational coverage focused on commercial, marketing, and guest services teams within Merlin Entertainments, aligning the application with customer-facing processes and ticketing related workflows at attractions. The implementation narrative centers on embedding CRM-centric functional capabilities into the business rather than on named technical integrations.
Governance after go live included a Subject Matter Expert role responsible for knowledge transfer, ongoing configuration ownership, and process governance to sustain system accuracy and change control. The Subject Matter Expert supported stabilization and internal training, creating a single point of accountability for Galaxy CRM configuration and operational handover.
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Buyer Intent: Companies Evaluating Epsilon SingularLogic Galaxy CRM
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FAQ - APPS RUN THE WORLD Epsilon SingularLogic Galaxy CRM Coverage
Epsilon SingularLogic Galaxy CRM is a CRM solution from Epsilon.
Companies worldwide use Epsilon SingularLogic Galaxy CRM, from small firms to large enterprises across 21+ industries.
Organizations such as IBM, Merlin Entertainments, HYGEIA S.A, Apex Park and Recreation District and City Auto Sales, are recorded users of
Epsilon SingularLogic Galaxy CRM for CRM.
Companies using Epsilon SingularLogic Galaxy CRM are most concentrated in Professional Services, Leisure and Hospitality and Healthcare, with adoption spanning over 21 industries.
Companies using Epsilon SingularLogic Galaxy CRM are most concentrated in United States, United Kingdom and Greece, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Epsilon SingularLogic Galaxy CRM across Americas, EMEA, and APAC.
Companies using Epsilon SingularLogic Galaxy CRM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 40%.
Customers of Epsilon SingularLogic Galaxy CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Epsilon SingularLogic Galaxy CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.