List of Epsilon SingularLogic Galaxy CRM Customers
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Since 2010, our global team of researchers has been studying Epsilon SingularLogic Galaxy CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epsilon SingularLogic Galaxy CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epsilon SingularLogic Galaxy CRM for CRM include: Ibm, a United States based Professional Services organisation with 288300 employees and revenues of $60.53 billion, Merlin Entertainments, a United Kingdom based Leisure and Hospitality organisation with 30000 employees and revenues of $2.70 billion, HYGEIA S.A, a Greece based Healthcare organisation with 594 employees and revenues of $126.0 million, Apex Park and Recreation District, a United States based Leisure and Hospitality organisation with 700 employees and revenues of $100.0 million, City Auto Sales,, a United States based Automotive organisation with 170 employees and revenues of $42.0 million and many others.
Contact us if you need a completed and verified list of companies using Epsilon SingularLogic Galaxy CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Epsilon SingularLogic Galaxy CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Apex Park and Recreation District | Leisure and Hospitality | 700 | $100M | United States | Epsilon | Epsilon SingularLogic Galaxy CRM | CRM | 2018 | n/a |
In 2018, Apex Park and Recreation District implemented Epsilon SingularLogic Galaxy CRM to centralize customer and participant data for its parks and recreation operations. The deployment targeted the CRM category and aimed to support program registration, facility management, and coordinated employee administration while aligning with an annual operating budget of $1.1M and a staffing model of five full-time employees and 125 rotating part-time seasonal employees.
The implementation centered on CRM database management and program workflows, with Epsilon SingularLogic Galaxy CRM used as the primary participant relationship system alongside Max Galaxy CRM databases for customer records. Configuration focused on enrollment and scheduling workflows, contact and marketing list management, and role-based access for front desk, program coordinators, and administrative staff, reflecting typical CRM functional modules such as registration management, communications, and customer data management.
Operational execution included staff training and operational coordination across multiple systems, training all employees on Epsilon SingularLogic Galaxy CRM together with TeamSideline and Paylocity to align program rostering, onboarding, and payroll processes. The system supported operational coverage for gymnastics, dance, and cheer program coordination, facility practice and procedure maintenance, and distribution of marketing materials to segmented participant groups.
Governance and process changes accompanied the rollout, with the organization developing and maintaining facility policies, disciplinary action plans, and emergency action plans, and using the CRM to standardize incident documentation, policy dissemination, and staff training workflows. The implementation linked CRM-driven operational workflows with program management, marketing, and HR administrative functions without specifying external implementation partners.
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City Auto Sales, | Automotive | 170 | $42M | United States | Epsilon | Epsilon SingularLogic Galaxy CRM | CRM | 2017 | n/a |
In 2017, City Auto Sales implemented Epsilon SingularLogic Galaxy CRM as their CRM to support dealer accounting and sales operations across two dealerships. The deployment focused on operationalizing retail automotive workflows, processing the floorplan for both locations and posting daily vehicle-sale deals into the system. The implementation supported frontline sales staff and finance teams responsible for daily transaction processing.
Epsilon SingularLogic Galaxy CRM was configured to manage core transaction workflows including deal posting, posting of customer payments by recording credit card and bank transactions, and verification, posting and reconciliation of monthly credit card statements. The system was also used to reconcile extended service warranty statements and to initiate collections on past due accounts. Users navigated Galaxy CRM daily to post deals and to investigate and resolve transaction exceptions.
Operational coverage included sales, accounts receivable and collections, warranty administration, and assistance with accounts payable as needed. Process controls emphasized daily posting routines, statement reconciliation, and initiation of collections workflows for delinquent accounts. Governance relied on role-based operational ownership for routine reconciliations and investigative case handling within Epsilon SingularLogic Galaxy CRM.
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HYGEIA S.A | Healthcare | 594 | $126M | Greece | Epsilon | Epsilon SingularLogic Galaxy CRM | CRM | 2014 | n/a |
In 2014, HYGEIA S.A implemented Epsilon SingularLogic Galaxy CRM in the CRM category to centralize customer relationship operations across the Hygeia Group hospitals. SingularLogic installed and configured the Epsilon SingularLogic Galaxy CRM and delivered user training and ongoing application support.
The Galaxy CRM installation included Resource Management, Loyalty Management, Campaign Management, and Contact Management modules, configured to support contact lifecycle, campaign execution, loyalty program tracking, and resource allocation workflows. Configuration work emphasized module integration, data model alignment, and workflow automation consistent with CRM functional patterns, enabling campaign orchestration and contact segmentation across clinical and administrative teams.
SingularLogic established two way communication between the CRM and the Group back office system SAP to synchronize transactional and master data, enabling operational handoffs between clinical, billing, and administrative functions. Operational scope covers the Hygeia Group hospitals, with SingularLogic responsible for ongoing support and to ensure the Epsilon SingularLogic Galaxy CRM runs optimally across Group sites.
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Professional Services | 288300 | $60.5B | United States | Epsilon | Epsilon SingularLogic Galaxy CRM | CRM | 2008 | n/a |
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Leisure and Hospitality | 30000 | $2.7B | United Kingdom | Epsilon | Epsilon SingularLogic Galaxy CRM | CRM | 2013 | n/a |
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Buyer Intent: Companies Evaluating Epsilon SingularLogic Galaxy CRM
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