List of Euphoria Telecom VOIP Customers
Cape Town, 7925,
South Africa
Since 2010, our global team of researchers has been studying Euphoria Telecom VOIP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Euphoria Telecom VOIP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Euphoria Telecom VOIP for PBX, VoiP and Phone Systems include: Famous Brands, a South Africa based Leisure and Hospitality organisation with 2000 employees and revenues of $400.0 million, Sa Tyre Distributors South Africa, a South Africa based Distribution organisation with 250 employees and revenues of $120.0 million, Bulksms.Com South Africa, a South Africa based Communications organisation with 44 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Euphoria Telecom VOIP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Euphoria Telecom VOIP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bulksms.Com South Africa | Communications | 44 | $5M | South Africa | Euphoria Telecom | Euphoria Telecom VOIP | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Bulksms.Com South Africa implemented Euphoria Telecom VOIP as a cloud PBX and advanced softphone solution. The deployment targeted contact-centre and customer-service operations to enable a fully mobile and distributed workforce and to improve customer-service call handling across remote and office-based agents in South Africa. This implementation is categorized under PBX, VoiP and Phone Systems and served as the primary telephony platform for the company's support channels.
The implementation emphasized contact-centre capabilities including queue management, extension visibility and softphone mobility. Euphoria Telecom VOIP was configured to provide centralized queue dashboards, presence and extension visibility for supervisors and agents, and softphone clients on mobile and desktop endpoints to support remote agents. Call routing rules and queue-based handling were updated to reflect distributed agent availability and to improve collaboration between office and remote users.
Architecturally the solution used a cloud-hosted PBX core with softphone endpoints for mobile and desktop devices and a centralized administration console for provisioning and monitoring. Operational scope included customer-service and operations teams across Bulksms.Com South Africa, covering both office locations and remote agents in South Africa. The deployment supported real-time visibility into queues and extensions to inform staffing and operational decisions.
Rollout focused on contact-centre workflows with phased enablement of agents and configuration of routing rules and queue visibility to align with existing support processes. The implementation delivered softphone mobility and improved visibility of extensions and queues, enabling improved call routing and collaboration as described in the deployment notes.
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Famous Brands | Leisure and Hospitality | 2000 | $400M | South Africa | Euphoria Telecom | Euphoria Telecom VOIP | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019, Famous Brands implemented Euphoria Telecom VOIP as its PBX, VoiP and Phone Systems solution to support retail and contact centre communications across South Africa. The deployment uses Euphoria Telecom VOIP cloud PBX infrastructure to provide centralized telephony control for the companys restaurant estate and a centralized contact centre operation.
The implementation centers on cloud PBX capabilities typical of the PBX, VoiP and Phone Systems category, including multi-site call routing, virtual extensions, interactive voice response, call queues and SIP trunking to manage inbound customer calls and internal voice traffic. Euphoria Telecom VOIP was configured to support softphone provisioning, voicemail to email and centralized administrative consoles for consistent device and user management across sites.
Architecturally the platform is hosted in the vendor cloud, delivering a centralized control plane with distributed endpoints at retail locations and the contact centre. The deployment integrates with contact centre operations to unify inbound routing and queuing, and rollout was executed in phases with IT and operations teams governing numbering, user provisioning and call handling policies.
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Sa Tyre Distributors South Africa | Distribution | 250 | $120M | South Africa | Euphoria Telecom | Euphoria Telecom VOIP | PBX, VoiP and Phone Systems | 2014 | n/a |
In 2014, Sa Tyre Distributors South Africa implemented Euphoria Telecom VOIP as a cloud PBX within the PBX, VoiP and Phone Systems category, initiating a telephony modernization focused on contact-centre capability. The deployment targeted a growing call centre and aimed at sales and contact centre process improvements across South Africa.
Configured capabilities included call recording, enhanced reporting and real-time monitoring to provide operational visibility and quality assurance for agents and supervisors. The Euphoria Telecom VOIP cloud architecture centralized call handling and reporting, aligning telephony telemetry with contact-centre workflows and supervisor monitoring.
Operational scope covered sales and contact-centre functions nationwide in South Africa, with rollout concentrated on call centre agents, supervisors and contact routing for sales support. Technical integrations are not detailed in source materials, the implementation emphasized hosted PBX services and centralized operational telemetry.
Governance and rollout focused on process improvement for sales and contact-centre operations, with operational monitoring and reporting driving oversight. The implementation produced measurable gains in productivity, reduced line and rental costs, and faster problem resolution for the company.
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