List of EvalidateQA Customers
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United States
Since 2010, our global team of researchers has been studying EvalidateQA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EvalidateQA for Quality Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EvalidateQA for Quality Management include: Comcast, a United States based Communications organisation with 182000 employees and revenues of $123.73 billion, Virgin Atlantic, a United Kingdom based Transportation organisation with 7630 employees and revenues of $4.43 billion, First Capitol Connect, a United Kingdom based Leisure and Hospitality organisation with 750 employees and revenues of $255.0 million and many others.
Contact us if you need a completed and verified list of companies using EvalidateQA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EvalidateQA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Comcast | Communications | 182000 | $123.7B | United States | BPA Quality | EvalidateQA | Quality Management | 2014 | n/a |
In 2014, Comcast implemented EvalidateQA from BPA Quality to support contact-center quality assurance in the United States. EvalidateQA was used as a Quality Management platform to deliver QA monitoring and analytics aimed at improving agent performance and customer outcomes, aligning the application with contact center operational oversight.
Deployment focused on evaluator workflows, structured evaluation forms, scoring and calibration modules, and analytics dashboards, with configuration to capture interaction metrics and coach agent behavior. EvalidateQA provided automated quality workflows for review assignment, exception routing, and agent coaching workflows, consistent with Quality Management functional practices.
The implementation covered Comcast contact center operations in the United States, with integration patterns inferred to include voice and interaction evidence streams and enterprise customer support processes based on BPA Quality product literature. Governance emphasized QA team ownership, standardized scoring rubrics, and calibrated reviewer processes to embed consistent evaluation workflows, positioning EvalidateQA to support agent performance improvements and enhanced customer outcomes.
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First Capitol Connect | Leisure and Hospitality | 750 | $255M | United Kingdom | BPA Quality | EvalidateQA | Quality Management | 2014 | n/a |
In 2014, First Capitol Connect implemented EvalidateQA as its Quality Management application to formalize contact-center quality assurance and coaching workflows. BPA Quality, the vendor of EvalidateQA, cites Trainline UK as a client and attributes an observed Net Promoter Score shift from -40 to +15 to QA-led programs focused on contact-center performance and coaching, according to vendor materials.
The EvalidateQA deployment centralized evaluation forms and scorecards, and configured structured coaching workflows and calibration routines typical of enterprise Quality Management platforms. Functional modules implemented included score-based evaluation, agent coaching tasking, sampling controls, and operational dashboards for supervisor review and trend analysis.
Operational scope targeted customer service and contact-center quality processes, with rollouts oriented around QA teams, contact-center supervisors, and coaching coaches. Governance components emphasized calibrated scoring, scheduled QA reviews, and coach-driven remediation workflows to standardize feedback and agent development across service operations.
Vendor materials link the QA program and platform use to improved customer experience metrics, specifically the vendor-quoted NPS improvement, and position EvalidateQA as the instrument for instrumenting QA processes that drive coaching and contact-center performance. This account follows vendor attribution of outcome to BPA Quality programs and the EvalidateQA platform.
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Virgin Atlantic | Transportation | 7630 | $4.4B | United Kingdom | BPA Quality | EvalidateQA | Quality Management | 2014 | n/a |
In 2014, Virgin Atlantic engaged BPA Quality in the United Kingdom and implemented EvalidateQA as part of its Quality Management tooling for contact-center oversight. EvalidateQA is referenced as BPA Quality’s call-center QA product, formerly Quality Plus, and was applied to support contact-center quality assurance and monitoring to improve customer service and CX outcomes.
The implementation centered on call monitoring and structured evaluation workflows typical of contact-center quality systems, including evaluation forms, agent scorecards, recorded call review, real-time and historical reporting, and dashboards for QA managers. Configuration work focused on defining scoring criteria and evaluation templates aligned to customer service standards and calibrating reviewer scoring to ensure consistent quality assessments.
Operational coverage was targeted at Virgin Atlantic’s United Kingdom contact-center operations, impacting customer service and QA teams with new processes for agent feedback and coaching driven by EvalidateQA insights. Governance changes included the introduction of standardized QA workflows, reviewer calibration sessions, and routine reporting to contact-center leadership, all intended to tighten CX oversight without claims of quantified outcomes.
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Buyer Intent: Companies Evaluating EvalidateQA
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