List of Expedia Hotel Booking Customers
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Since 2010, our global team of researchers has been studying Expedia Hotel Booking customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Expedia Hotel Booking for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Expedia Hotel Booking for Reservation and Booking Management include: Jemena Ltd, a Australia based Utilities organisation with 1300 employees and revenues of $921.0 million, Hard Rock Tulsa, a United States based Leisure and Hospitality organisation with 1500 employees and revenues of $300.0 million, Harrah's Cherokee Valley River Casino & Hotel, a United States based Leisure and Hospitality organisation with 1000 employees and revenues of $275.0 million, Yaamava’ Resort & Casino at San Manuel, a United States based Leisure and Hospitality organisation with 5000 employees and revenues of $220.0 million, Pala Casino Spa Resort, a United States based Leisure and Hospitality organisation with 800 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Expedia Hotel Booking, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Expedia Hotel Booking customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canary Riverside Plaza Hotel | Leisure and Hospitality | 70 | $5M | United Kingdom | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2023 | n/a |
In 2023, Canary Riverside Plaza Hotel implemented Expedia Hotel Booking, deploying a Reservation and Booking Management application to formalize reservations and OTA handling at its United Kingdom property. The deployment targeted front office and administrative functions, aligning reservation intake, check in workflows, and agent handling under a single Expedia Hotel Booking interface used by the Front Office Team Lead and duty manager for daily operations.
Expedia Hotel Booking was configured to manage direct bookings, booking engine interactions, inventory and basic rate controls, reservation lifecycle workflows, guest data capture and transaction posting consistent with Reservation and Booking Management capabilities. The configuration emphasized a front desk facing reservation view and standardized check in and payment processing steps to support daily reception and administrative tasks.
Operational integration maintained active handling of agent reservations via Expedia and Booking.com and continued email and phone reservation channels for corporate clients, reflecting a mixed channel approach rather than wholesale channel consolidation. Governance was operationalized through the Front Office Team Lead and duty manager who centralized reservation validation, guest communication, and upsell activities. During June to December 2023 the front office reported £12,000 of additional rooms revenue upsold while managing reservations across Expedia and Booking.com and corporate channels.
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Darlington Hyde Park | Leisure and Hospitality | 25 | $2M | United Kingdom | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2019 | n/a |
In 2019, Darlington Hyde Park implemented Expedia Hotel Booking, deploying the Expedia Hotel Booking application to support front desk reservation workflows. The deployment focused on Reservation and Booking Management for a small London hotel operation, aligning front office activities such as check-in, check-out, guest reception and cash register duties with a centralized booking tool.
Configuration emphasized core reservation management capabilities including booking creation, modification and cancellation workflows, OTA channel visibility and front-office reservation reconciliation. Expedia Hotel Booking was set up to record direct reservations received by email and to manage cancellations through standardized reservation state transitions within the Reservation and Booking Management system.
Integrations reflected explicit connectivity with Online Travel Agency portals used by the property, including Booking.com, Agoda, Booking Button and Late Rooms, and a recorded operational linkage to Hotellinx Software for record reconciliation. The integration model supported periodic reconciliation where reception staff compared paper documentation and portal bookings to maintain consistency between Expedia Hotel Booking and other booking channels.
Operational coverage was centered on the reception team in London, with receptionists using the system across shifts during the February to December 2019 timeframe. Governance and process changes formalized daily reservation audits, coordinated handling of cancellations and direct email bookings, and tied cash register reconciliation to reservation records to maintain transactional integrity.
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Hard Rock Tulsa | Leisure and Hospitality | 1500 | $300M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2020 | n/a |
In 2020, Hard Rock Tulsa implemented Expedia Hotel Booking on its website. The deployment uses Expedia Hotel Booking as the property's hosted online booking channel under the Reservation and Booking Management category, enabling web-based room search, availability display, and direct booking flows for the Hard Rock Hotel and Casino Tulsa.
Expedia Hotel Booking was configured to provide core reservation engine capabilities typical of Reservation and Booking Management solutions, including real-time availability management, rate and inventory control, a booking widget embedded in the property website, and automated booking confirmations. The implementation aligns with standard booking workflows, supporting reservations lifecycle events from search and hold to confirmation and customer communication.
Operational scope is property level, affecting reservations, front desk operations, e-commerce and revenue management functions within the Hard Rock Hotel and Casino Tulsa business. Governance centered on centralized online rate and availability control through Expedia Hotel Booking interfaces and updates to the website booking flow and content to align with Expedia-driven inventory and distribution practices.
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Harrah's Cherokee Valley River Casino & Hotel | Leisure and Hospitality | 1000 | $275M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2019 | n/a |
In 2019, Harrah's Cherokee Valley River Casino & Hotel implemented Expedia Hotel Booking as its Reservation and Booking Management solution on the property website. The deployment centralized the customer-facing booking engine for the hotel, directing online room reservations through Expedia Hotel Booking and consolidating the web storefront booking flow for the property.
Expedia Hotel Booking was configured to support standard Reservation and Booking Management capabilities, including real-time availability presentation, rate and inventory management, guest booking workflows, reservation confirmation and cancellation processing. Configuration work focused on aligning room types and rate plans with the Expedia Hotel Booking engine, and configuring the booking path and confirmation messaging to match the hotel’s online experience.
Operational coverage for the Expedia Hotel Booking deployment centers on the hotel’s e-commerce and reservations functions, with business function impact across online reservations, front desk booking intake and revenue management coordination. Rollout and governance emphasized the online booking channel, assigning operational ownership to reservations and e-commerce teams to manage rate policy, booking rules and day-to-day administration of the Expedia Hotel Booking console.
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Hartwell House Hotel and Spa | Leisure and Hospitality | 242 | $35M | United Kingdom | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2016 | n/a |
In 2016, Hartwell House Hotel and Spa deployed Expedia Hotel Booking as part of its Reservation and Booking Management environment. The rollout positioned Expedia Hotel Booking as a primary external channel for reservations used by the hotel reception and reservations teams at the Aylesbury, England property.
Expedia Hotel Booking was configured to support core reservation and booking engine functions, including inventory and rate distribution, reservation capture, and front desk booking workflows consistent with Reservation and Booking Management capabilities. Configuration emphasized synchronization of availability and booking record integrity to support reception-led check in, amendments, and room allocation processes.
The implementation operated alongside and integrated with existing property systems that were in active use, specifically Opera, Smart series, Synxis, Booking bug, Res Diary, and Booking.com, creating a mixed-channel reservation ecosystem. Integration focal points included reservation synchronization, channel availability updates, and consolidation of booking records into the reception workflow.
Operational governance was centered on the reception and reservations function, with the Reception Manager accountable for day to day reservations oversight and duty management during the Oct 2016 to Aug 2018 period. Training and process adaptation focused on aligning front desk procedures with Expedia Hotel Booking and the hotel’s broader channel management routines to maintain consistent availability across platforms.
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Utilities | 1300 | $921M | Australia | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2015 | n/a |
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Leisure and Hospitality | 150 | $22M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2024 | n/a |
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Leisure and Hospitality | 800 | $100M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2019 | n/a |
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Leisure and Hospitality | 50 | $7M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2021 | n/a |
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Leisure and Hospitality | 500 | $70M | United States | Expedia | Expedia Hotel Booking | Reservation and Booking Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating Expedia Hotel Booking
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Expedia Hotel Booking Coverage
Expedia Hotel Booking is a Reservation and Booking Management solution from Expedia.
Companies worldwide use Expedia Hotel Booking, from small firms to large enterprises across 21+ industries.
Organizations such as Jemena Ltd, Hard Rock Tulsa, Harrah's Cherokee Valley River Casino & Hotel, Yaamava’ Resort & Casino at San Manuel and Pala Casino Spa Resort are recorded users of
Expedia Hotel Booking for Reservation and Booking Management.
Companies using Expedia Hotel Booking are most concentrated in Utilities and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Expedia Hotel Booking are most concentrated in Australia and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Expedia Hotel Booking across Americas, EMEA, and APAC.
Companies using Expedia Hotel Booking range from small businesses with 0-100 employees - 27.27%, to mid-sized firms with 101-1,000 employees - 45.45%, large organizations with 1,001-10,000 employees - 27.27%, and global enterprises with 10,000+ employees - 0%.
Customers of Expedia Hotel Booking include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Expedia Hotel Booking customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Reservation and Booking Management.