List of FaceFirst Customers
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United States
Since 2010, our global team of researchers has been studying FaceFirst customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FaceFirst for Video Surveillance System from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FaceFirst for Video Surveillance System include: Rite Aid, a United States based Retail organisation with 31000 employees and revenues of $23.00 billion, Automated Regional Justice Information System, a United States based Non Profit organisation with 16 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using FaceFirst, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FaceFirst customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Automated Regional Justice Information System | Non Profit | 16 | $2M | United States | FaceFirst | FaceFirst | Video Surveillance System | 2012 | n/a |
In 2012, Automated Regional Justice Information System integrated FaceFirst into its TACIDS tactical identification system. FaceFirst, a Video Surveillance System, was deployed to support law-enforcement identification and investigations across multiple county and federal partners in the San Diego region.
The implementation embedded FaceFirst into TACIDS workflows to enable standard facial recognition functions common to the category, including subject enrollment, matching against watchlists, and candidate screening to support investigative case workflows. FaceFirst was configured to surface candidate matches into tactical analyst interfaces and to support evidence export for investigative records within TACIDS.
Operational scope covered cross-jurisdictional access for county and federal partners in the San Diego region, aligning identification workflows and shared investigative access through the ARJIS TACIDS environment. The deployment targeted law-enforcement identification and investigative functions and relied on ARJIS operational controls for access and case handling.
The FaceFirst program went live in 2012 and was later suspended and not renewed amid documented legal and public privacy concerns, with suspension actions recorded around 2019 to 2020. The suspension resulted in cessation of operational use and halted further procurement under ARJIS authority.
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Rite Aid | Retail | 31000 | $23.0B | United States | FaceFirst | FaceFirst | Video Surveillance System | 2012 | n/a |
In 2012, Rite Aid deployed FaceFirst as a Video Surveillance System in a multi-year pilot across hundreds of U.S. stores. The retail loss-prevention team led the rollout with an operational focus on detecting repeat shoplifters and reducing in-store violence.
The deployment used the FaceFirst facial recognition platform, implementing watchlist matching and real-time alerting workflows typical of Video Surveillance System implementations. Configuration centered on automated facial recognition scans of in-store camera feeds and escalation of matches to loss-prevention personnel for response.
Operational scope was national within the United States, with pilots staged across hundreds of physical retail sites and governance managed by Rite Aid’s loss-prevention organization. The implementation connected monitoring and decision workflows to store-level surveillance operations and loss-prevention processes rather than to corporate HR or finance functions.
The program generated numerous false-positive matches and prompted public concern over bias and privacy, and Rite Aid later stopped using the FaceFirst system, with reporting and investigations cited through 2020. Those outcomes affected governance and rollout continuity, aligning operational accuracy and reputational risk with subsequent cessation decisions.
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Buyer Intent: Companies Evaluating FaceFirst
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