List of FACT24 Customers
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Since 2010, our global team of researchers has been studying FACT24 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FACT24 for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FACT24 for Critical Event Management include: Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, Societe Generale, a France based Banking and Financial Services organisation with 111754 employees and revenues of $52.50 billion, Safran, a France based Aerospace and Defense organisation with 96390 employees and revenues of $32.14 billion, Schindler Elevator Corporation (U.S.), a United States based Manufacturing organisation with 20000 employees and revenues of $10.45 billion, Air Berlin, a Germany based Transportation organisation with 6500 employees and revenues of $4.47 billion and many others.
Contact us if you need a completed and verified list of companies using FACT24, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FACT24 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air Berlin | Transportation | 6500 | $4.5B | Germany | F24 | FACT24 | Critical Event Management | 2015 | n/a |
In 2015, Air Berlin implemented FACT24 as its Critical Event Management solution. The initial deployment emphasized alarm readiness and on-call notification capabilities, with documented first contact configuration for the Fact24 alarm Bereitschaftstelefon as the operational intake for incident alerts.
The FACT24 implementation included core Critical Event Management modules for mass alerting, incident management, on-call scheduling, and automated escalation workflows. Configuration work focused on templated alert messages, role-based escalation sequences, and roster-driven notification lists to support rapid contact of operational staff.
Operational coverage targeted Air Berlin operational control, safety, and crisis management functions across the company in Germany, scaled to an employee base of approximately 6500. The project connected FACT24 to corporate telephony channels and on-call rosters to ensure telephone alarm delivery and coordinated notifications, positioning Air Berlin FACT24 Critical Event Management at the center of emergency communications and operational continuity processes.
Governance changes centralized incident ownership and formalized escalation matrices, with processes established for roster maintenance, test drills, and notification role assignments. Rollout activities emphasized operational readiness and clear handoffs between operations, safety, and crisis teams to embed FACT24 into day to day incident response workflows.
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Avinor | Transportation | 3100 | $1.3B | Norway | F24 | FACT24 | Critical Event Management | 2014 | n/a |
In 2014, Avinor deployed FACT24 as its enterprise Critical Event Management platform across its network of 44 state-owned airports. The deployment unified multiple prior F24 installations into one FACT24 platform supporting a documented incident database and centralized incident and crisis management workflows for roughly 600 users.
The FACT24 implementation centralized core Critical Event Management capabilities including alerting and notification workflows, incident logging with running logs, information boards for situational awareness, and mobilization sequencing to reach operational and tactical response teams. The system was configured to record every incident in the same database, enabling consistent documentation of actions taken and decisions made, and it supports routine operational use such as daily running logs at Oslo Airport and monthly scramble drills at all airports.
Avinor integrated multiple local systems and installations into one joint FACT24 platform to provide a single source of truth for control towers, airport managers, the operations centre at Oslo Airport, and tactical and operational crisis staff. The rollout covered four main hub airports in Oslo, Bergen, Stavanger and Trondheim as well as over 40 smaller regional airports, converting manual paper based contingency plans into software supported incident workflows.
Governance and process changes included a defined alerting structure where the tower issues the first alert and the operations centre issues notifications through FACT24 by SMS, voice or email, clarifying role boundaries and responsibility start and end points. The consolidated FACT24 platform improved situation updates and control, enabled faster response in exercises and real incidents, and made post-incident knowledge sharing and training easier by preserving a consistent audit trail and information boards for crisis management teams.
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Bank West BnP Paribas | Banking and Financial Services | 178000 | $76.5B | France | F24 | FACT24 | Critical Event Management | 2015 | n/a |
In 2015, Bank West BnP Paribas implemented FACT24 as a centralized Critical Event Management application. The deployment was executed as a specific program to notify plans and tests, establishing FACT24 as the bank's program-level mechanism for plan distribution and exercise notification across its continuity and preparedness activities.
Configuration work concentrated on notification workflows and test orchestration, with implementation of plan management, contact database management, template-based messaging, scheduled test execution, and audit trail capabilities. Governance was organized around program-level roles and template controls to standardize test notifications and plan versioning, aligning FACT24 with the bank's incident response and business continuity processes.
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Banking and Financial Services | 1240 | $400M | Germany | F24 | FACT24 | Critical Event Management | 2022 | n/a |
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Banking and Financial Services | 6000 | $4.4B | France | F24 | FACT24 | Critical Event Management | 2010 | n/a |
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Aerospace and Defense | 96390 | $32.1B | France | F24 | FACT24 | Critical Event Management | 2015 | n/a |
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Manufacturing | 20000 | $10.5B | United States | F24 | FACT24 | Critical Event Management | 2018 | n/a |
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Manufacturing | 17392 | $3.2B | Germany | F24 | FACT24 | Critical Event Management | 2013 | n/a |
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Banking and Financial Services | 111754 | $52.5B | France | F24 | FACT24 | Critical Event Management | 2010 | n/a |
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Oil, Gas and Chemicals | 400 | $40M | France | F24 | FACT24 | Critical Event Management | 2013 | n/a |
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Buyer Intent: Companies Evaluating FACT24
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