List of FenixCommerce Post Purchase Platform Customers
San Jose, 95129, CA,
United States
Since 2010, our global team of researchers has been studying FenixCommerce Post Purchase Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FenixCommerce Post Purchase Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FenixCommerce Post Purchase Platform for Customer Engagement include: Tailored Brands, a United States based Retail organisation with 16000 employees and revenues of $3.00 billion, Dermalogica Inc., a United States based Consumer Packaged Goods organisation with 1000 employees and revenues of $300.0 million, ROAD iD, a United States based Retail organisation with 109 employees and revenues of $23.0 million and many others.
Contact us if you need a completed and verified list of companies using FenixCommerce Post Purchase Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FenixCommerce Post Purchase Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dermalogica Inc. | Consumer Packaged Goods | 1000 | $300M | United States | FenixCommerce | FenixCommerce Post Purchase Platform | Customer Engagement | 2023 | n/a |
In 2023, Dermalogica Inc. implemented FenixCommerce Post Purchase Platform as a Customer Engagement deployment for its US direct to consumer site. The engagement targeted e commerce and fulfillment workflows with a primary focus on delivery promise accuracy and routing optimization for US DTC orders.
The implementation centered on AI powered order routing and estimated delivery dates modules within the FenixCommerce Post Purchase Platform. Configuration included dynamic EDD calculation and automated routing decisioning to reduce split shipments and to present accurate delivery promises at the point of order and in post purchase communications.
Operational coverage was limited to the United States DTC channel and impacted e commerce operations, fulfillment planning, and customer engagement teams. The platform orchestrated routing decisions into the post purchase experience, aligning shipment consolidation logic with customer messaging and delivery expectations.
Governance changes included centralizing post purchase decisioning and updating fulfillment workflow triggers to act on the platform routing outputs, and integrating EDD outputs into customer notifications and order management processes. Rollout activities were focused on delivery promise accuracy and routing optimization for DTC orders in the United States.
Outcomes reported in the vendor case study show a 92% reduction in split shipments and a 19% increase in end to end conversion following the FenixCommerce Post Purchase Platform deployment. These results are presented by the vendor as part of the implementation narrative for Dermalogica Inc.
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ROAD iD | Retail | 109 | $23M | United States | FenixCommerce | FenixCommerce Post Purchase Platform | Customer Engagement | 2022 | n/a |
In 2022, ROAD iD implemented the FenixCommerce Post Purchase Platform to strengthen Customer Engagement across its e-commerce storefront in the United States. The initiative prioritized surfacing detailed estimated delivery dates and explicit shipping options earlier in the shopper journey, with the objective of increasing conversion and projected product sales.
Deployment centered on FenixCommerce’s post-purchase and EDD capabilities, configured to present delivery windows and shipping choices within pre-checkout and post-purchase flows. Functional components included EDD display and delivery window presentation, selectable shipping options, and post-purchase messaging orchestration to reinforce delivery expectations and reduce purchase friction.
The program employed A/B testing to validate experience changes, producing a 17% incremental conversion lift for new customers and an 8.5% lift overall. Operational scope included e-commerce, marketing, and customer experience teams within Road iD’s US operations, with measurement and reporting focused on conversion rates and product sales projection.
Governance was experiment driven, using A/B outcomes to tune configuration and messaging rules before broader rollout. The FenixCommerce Post Purchase Platform served as the central Customer Engagement mechanism for managing shipping transparency and post-purchase communications.
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Tailored Brands | Retail | 16000 | $3.0B | United States | FenixCommerce | FenixCommerce Post Purchase Platform | Customer Engagement | 2023 | n/a |
In 2023, Tailored Brands implemented FenixCommerce Post Purchase Platform to surface accurate estimated delivery dates and optimize fulfillment location selection across its store and distribution center network for the Men’s Wearhouse format. This e-commerce Customer Engagement deployment concentrated on pre-purchase delivery promises and store-as-fulfillment routing within the United States.
The FenixCommerce Post Purchase Platform was configured to compute and display estimated delivery dates at checkout, and to drive fulfillment location selection logic that favored optimal store or DC nodes based on proximity and serviceability. Functional capabilities implemented include delivery promise calculation, fulfillment routing orchestration, and front-end delivery promise presentation to consumers, aligned with standard Customer Engagement workflows for checkout conversion optimization.
Operational coverage targeted Men’s Wearhouse online channels and the retailers store and DC network, with the solution integrated into inventory and fulfillment selection touchpoints to enable store-as-fulfillment execution. Governance and workflow alignment were applied between e-commerce merchandising and fulfillment operations to operationalize routing rules and delivery promise SLAs, and the deployment produced a 5% conversion uplift and an estimated 3 million dollars in incremental online revenue for the Men’s Wearhouse format.
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