List of Finastra Fusion Servicing Director Customers
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Since 2010, our global team of researchers has been studying Finastra Fusion Servicing Director customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Finastra Fusion Servicing Director for Loan Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Finastra Fusion Servicing Director for Loan Management include: Shellpoint Mortgage Services, a United States based Banking and Financial Services organisation with 2500 employees and revenues of $4.10 billion, Arvest Bank, a United States based Banking and Financial Services organisation with 6500 employees and revenues of $2.40 billion and many others.
Contact us if you need a completed and verified list of companies using Finastra Fusion Servicing Director, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Finastra Fusion Servicing Director customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arvest Bank | Banking and Financial Services | 6500 | $2.4B | United States | Finastra | Finastra Fusion Servicing Director | Loan Management | 2020 | n/a |
In 2020 Arvest Bank implemented Finastra Fusion Servicing Director as its Loan Management platform for Arvest Central Mortgage Company based in Little Rock, AR. The deployment targeted investor reporting and custodial accounting workflows supporting reporting to Federal Home Loan Mortgage Corporation, Federal National Mortgage Association, Government National Mortgage Association and private investor pools, with servicing outputs staged for master servicer delivery.
Finastra Fusion Servicing Director was configured to support investor reporting modules, monthly custodial account reconciliations in accordance with investor guidelines, delinquency status reporting, and investor inquiry handling. The implementation included configuration of reporting statuses and codes, format updates for investor feeds, and automation of repeatable reconciliation and reporting steps within the Loan Management solution.
Operational coverage centered on the mortgage servicing organization, with responsibilities spanning securitized and non securitized pool reporting, review and escalation of investor inquiries, and preparation of documentation for file reporting. Integrations were executed with Finastra Fusion Servicing Systems and other workflow systems as required to exchange reporting formats and to orchestrate updated statuses and codes.
Governance activities included testing of new processes and procedures driven by changes to investor reporting requirements, monthly custodial reconciliations performed to investor guidelines, and a structured review and escalation process to resolve investor inquiries prior to prescribed deadlines. System change control processes were used to implement new reporting statuses and codes, and teams actively pursued automation opportunities while updating departmental policies and procedures.
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Shellpoint Mortgage Services | Banking and Financial Services | 2500 | $4.1B | United States | Finastra | Finastra Fusion Servicing Director | Loan Management | 2021 | n/a |
In 2021, Shellpoint Mortgage Servicing implemented Finastra Fusion Servicing Director as its primary loan servicing system, categorized as Loan Management. The deployment replaced ICE Mortgage Black Knight MSP and centralized loan administration onto Finastra Fusion Servicing Director for servicing, customer contact, compliance, and reporting workflows.
Finastra Fusion Servicing Director is licensed with source code access, enabling Shellpoint to develop system enhancements responsive to market events and client requirements. Implementation work focused on servicing modules for payment processing, forbearance workflow facilitation, borrower communications, and servicing lifecycle management, and Shellpoint introduced technology enhancements to deliver coronavirus related information and to make the forbearance application process more customer friendly.
The Servicing Director deployment operates alongside ancillary systems that support various servicing processes and a proprietary data warehouse that provides internal data reporting capabilities. Operational coverage extended to servicing operations and the call center, which experienced elevated call volumes during March to May 2020 and subsequently stabilized, illustrating the interplay between servicing platform configuration and contact center workloads.
Enterprise governance incorporated a multichannel compliance management system covering quality control, internal audit, vendor management, and compliance and litigation management, aligning policy and workflow controls with the Finastra platform. Holding the source code license shifted Shellpoint toward internal enhancement development and tighter change control between business, IT, and compliance teams.
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Buyer Intent: Companies Evaluating Finastra Fusion Servicing Director
- Corevest, a United States based Banking and Financial Services organization with 150 Employees
- Smartreach-Hub, a United States based Professional Services company with 10 Employees
- Core Financial Software, a United States based Banking and Financial Services organization with 30 Employees
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