List of FINEOS AdminSuite Customers
Dublin, D03 FT97,
Ireland
Since 2010, our global team of researchers has been studying FINEOS AdminSuite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FINEOS AdminSuite for Insurance ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FINEOS AdminSuite for Insurance ERP include: New York Life, a United States based Insurance organisation with 13000 employees and revenues of $50.00 billion, F&G Annuities & Life, Inc., a United States based Insurance organisation with 1200 employees and revenues of $4.27 billion, Canada Life Ireland, a Ireland based Banking and Financial Services organisation with 500 employees and revenues of $350.0 million, TAC, a Australia based Government organisation with 1373 employees and revenues of $350.0 million and many others.
Contact us if you need a completed and verified list of companies using FINEOS AdminSuite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FINEOS AdminSuite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canada Life Ireland | Banking and Financial Services | 500 | $350M | Ireland | FINEOS | FINEOS AdminSuite | Insurance ERP | 2011 | n/a |
In 2011, Canada Life Ireland implemented FINEOS AdminSuite. FINEOS AdminSuite was deployed as an Insurance ERP to centralize policy administration and transaction processing across Life Assurance, Pensions, Investment and Savings Plans.
The implementation focused on policy administration and financial transaction processing capabilities typical of Insurance ERP platforms, including configuration to manage product-specific workflows for life, pension and investment products. Operational controls emphasized work queue orchestration and SLA-driven processing for tasks such as switches between funds and additional contributions, and the system supported the capture and routing of case information and document-driven activities required for underwriting referrals and medical report requests.
Operational integrations included ongoing data entry and interoperability with Canada Life systems such as Paxus and Fineos as part of daily processing routines, with the FINEOS AdminSuite used to record and manage policy lifecycle events. The deployment covered existing business operations in Dublin and engaged teams responsible for existing business administration, sales intermediary liaison, underwriting referrals and coordination with other internal departments.
Governance and day-to-day operational processes were adapted to the FINEOS AdminSuite environment, with senior administrators responsible for department start-up, queue monitoring and team coordination, and team leaders assisting with work allocation. Processing workflows were explicitly governed to ensure financial transactions were handled within strict timeframes to avoid costs to the company due to market fluctuations.
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F&G Annuities & Life, Inc. | Insurance | 1200 | $4.3B | United States | FINEOS | FINEOS AdminSuite | Insurance ERP | 2020 | n/a |
In 2020, F&G Annuities & Life, Inc. signed a license agreement to use FINEOS AdminSuite, an Insurance ERP application. The engagement centered on FINEOS Claims as the primary component selected for life and annuity claims processing to modernize and streamline claims operations.
The FINEOS Claims implementation delivered a web based, customer centric claims processing experience on the FINEOS cloud native platform, with configuration focused on digital claims intake, adjudication workflow, and centralized claims data management. FINEOS AdminSuite modules were configured to support end to end life and annuity claims lifecycle management and case management capabilities.
Deployment architecture was cloud native and web based, enabling browser access for claims teams and remote adjusters. The operational scope targeted life and annuity claims units within F&G's claims organization, affecting claims processing, case management, and customer service functions.
The agreement announced in 2020 was described as a fast implementation to realize customer centric, web based claims processing on the FINEOS cloud native platform. Governance and rollout emphasized rapid provisioning and module configuration, together with redesign of claims workflows to align operational processes to the new Insurance ERP platform.
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New York Life | Insurance | 13000 | $50.0B | United States | FINEOS | FINEOS AdminSuite | Insurance ERP | 2016 | n/a |
In 2016 New York Life Global Business Services partnered with FINEOS to develop and adopt the FINEOS AdminSuite as an Insurance ERP to centralize employee benefits administration for its US group benefits business. The program began as a multi year initiative led by NYL GBS and FINEOS to consolidate benefits processing, policy servicing, claims handling, billing, and absence management onto a common platform.
The implementation of FINEOS AdminSuite was executed as a phased module rollout, with policy administration, claims, billing, and FINEOS Absence delivered as core functional capabilities. FINEOS Absence was prioritized and delivered quickly to meet 2018 legislative requirements, while other modules were configured to centralize workflows and standardize benefits administration across business lines.
By 2019 New York Life consolidated multiple back office instances onto a single FINEOS AdminSuite platform, establishing a single core for US group benefits operations and enabling a $4.1B book of business to run on one core platform. The deployment focused on centralizing operational processing under NYL GBS, bringing policy administration, claims, billing, and absence into a unified Insurance ERP environment.
Governance and rollout were managed through NYL GBS in coordination with FINEOS, using phased delivery to align regulatory deadlines and operational readiness. The program emphasized platform centralization and standardized workflows for group benefits administration, with consolidation and single platform operation stated as the primary structural outcomes.
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Government | 1373 | $350M | Australia | FINEOS | FINEOS AdminSuite | Insurance ERP | 2017 | n/a |
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