List of FINEOS Claims Customers
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Since 2010, our global team of researchers has been studying FINEOS Claims customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FINEOS Claims for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FINEOS Claims for Insurance Claims Management include: RBC Insurance, a Canada based Insurance organisation with 2800 employees and revenues of $2.58 billion, 5Star Life Insurance, a United States based Insurance organisation with 70 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using FINEOS Claims, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FINEOS Claims customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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5Star Life Insurance | Insurance | 70 | $10M | United States | FINEOS | FINEOS Claims | Insurance Claims Management | 2016 | n/a |
In 2016, 5Star Life Insurance implemented FINEOS Claims to manage enterprise life, supplemental and voluntary product claims. FINEOS Claims, categorized as Insurance Claims Management, was deployed to manage the entire claims lifecycle from initial notification through final claim payment for 5Star Life and its related enterprise, Armed Forces Benefit Association.
The deployment focused on core claims modules common to Insurance Claims Management, including claims intake and notification, adjudication and triage workflows, payment processing, and communications orchestration to support automation and personalization. Configuration emphasized product flexibility to support multiple life and voluntary products, and auditability features were enabled to provide an end to end audit trail across claims events.
Operational coverage spanned claims and operations functions, with the system positioned to improve customer management and proactive claim handling for insured members. The implementation was described as an enterprise initiative across AFBA and 5Star Life operations, aligning claims processing controls and reporting to support growth and regulatory scrutiny.
Governance changes centered on workflow standardization and automation of communications to members and internal stakeholders, coupled with enhanced reporting and payment accuracy controls. Reported benefits included improved communication, automation, personalization, proactive claim management, increased reporting capability, product flexibility, payment accuracy, and overall auditability as enabled by FINEOS Claims.
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RBC Insurance | Insurance | 2800 | $2.6B | Canada | FINEOS | FINEOS Claims | Insurance Claims Management | 2018 | n/a |
In 2018, RBC Insurance implemented FINEOS Claims as its Insurance Claims Management application to support Life and Health claims operations in the Toronto, Canada area. The deployment emphasized structured claim file migration, document ingestion, and operational claim processing for large case clients and routine invoice payment workflows.
FINEOS Claims was configured to handle claims intake, adjudication workflows, payment processing, and document management. Implementation activities documented included converting and uploading GCAS and GPace files into IBM Content Navigator for repository ingestion, migrating Inspro Claims Shell records onto FINEOS Claims, and validating claim application records within Case 360 to preserve data integrity during conversion.
The implementation integrated FINEOS Claims with a range of downstream and document systems that were explicitly used in operational workflows, including Case 360, Group Claims Administration System GCAS, GPace, IBM Content Navigator ICN, GroupFacts, Inspro, Watermark Insurance Services, Cap Gemini File Share System, SharePoint, Portland, and UNUM. These integrations supported monthly online claims reporting to large clients, submission of client and doctor documentation, and storage of authorization letters and specialist correspondence.
Operational governance and process workstreams were managed by Life and Health claims teams, with Business Analyst and Operations Administrator roles executing migration, file verification, and invoice processing tasks. The project notes record that file conversions and uploads were performed accurately and efficiently, and that operational duties also included membership in Health and Safety oversight while using FINEOS Claims for ongoing claims administration.
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