List of Finys Claims Administration Customers
Finys
1050 Wilshire Drive, Suite 301,
Troy, 48084, MI,
United States
Troy, 48084, MI,
United States
1 248-833-1805
Professional Services
120
$15M
Since 2010, our global team of researchers has been studying Finys Claims Administration customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Finys Claims Administration for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Finys Claims Administration for Insurance Claims Management include: Virginia Farm Bureau Insurance, a United States based Insurance organisation with 1000 employees and revenues of $500.0 million, Wayne Insurance Group, a United States based Insurance organisation with 60 employees and revenues of $100.0 million, Farmers of Salem, a United States based Insurance organisation with 60 employees and revenues of $40.0 million, American Surety Company, a United States based Insurance organisation with 30 employees and revenues of $18.0 million, Mennonite Mutual Insurance, a United States based Insurance organisation with 40 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Finys Claims Administration, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Finys Claims Administration customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Surety Company | Insurance | 30 | $18M | United States | Innovative Computer Systems | Finys Claims Administration | Insurance Claims Management | 2020 | n/a |
In 2020 American Surety Company began working with Finys Claims Administration. American Surety Company implemented Finys Claims Administration in an Insurance Claims Management deployment to support a newly created Miscellaneous Surety division and to centralize claims, billing, accounting, and financial reporting workflows.
Finys delivered functionally accurate, configurable modules that included Bond Management screen flow, Billing, Documents, Diary, Agency Management screens, payment processing for agencies and applicants, claims administration, financials and accounting, and reporting. American Surety did not adopt the Finys front end for bond issuance, so Finys built a data migration and an interface between the externally procured bond-issuance system and Finys Claims Administration to exchange bond and policy data during implementation.
The technical rollout followed a staged approach, Finys provisioned a test environment, the customer entered user acceptance testing by the first half of 2021, a single-agency pilot occurred on May 15, 2022, and full production was completed in June 2022. Finys managed infrastructure, security, and databases for the solution, kept development resources directly engaged on implementation calls, applied UAT updates in controlled windows, and resolved a pre-launch security shutdown prior to the pilot.
Governance emphasized a documented gap list and prioritized backlog to phase features into production, tight collaboration between American Surety subject matter experts and Finys developers, and coordinated cutover procedures with agency pilots. Outcomes explicitly reported by American Surety include a successful go-live, ongoing stable operations with no recurring outages, and increased confidence in vendor continuity and performance, summarized as solid performance, measurable value, and peace of mind.
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Farmers of Salem | Insurance | 60 | $40M | United States | Innovative Computer Systems | Finys Claims Administration | Insurance Claims Management | 2020 | n/a |
In 2020, Farmers of Salem implemented Finys Claims Administration to modernize claims handling and add web-based self-service. The deployment focused on Insurance Claims Management and centralized claims, policy servicing, and billing workflows under a single, web-enabled claims platform.
Finys Claims Administration was configured to support detailed claims accounting and payment allocation, tracking payments at the individual coverage level for items such as service line coverage, sewer backup, and sump pump overflow while enabling single check issuance to simplify customer interactions. Claims modules implemented include claim intake and status tracking, assignment and workflow for in-house and outside adjusters, and expense-reporting capabilities for adjusters, engineers, roofers, and attorneys. On the policy side, the team used the Finys Design Studio to build rating algorithms, rate data tables, test cases, a smart model, endorsement forms, and Lookup Lists, and declarations were implemented as part of the conversion.
Integrations were delivered as online and batch interfaces, and the program included both an insured portal for policy registration, document retrieval, bill payment, and claims reporting, and an agent portal that enables policy issuance, claims logging, forms access, and access to both Finys and the prior system. The organization executed a point-in-time conversion for claims, shutting off the old claim system and going live for all lines of business, and configured reporting and billing flows consistent with agent feedback about invoice understandability. Operational coverage included claims, policy, billing, and reporting functions across the carrier as it wrote business in New Jersey, Pennsylvania, Maryland, and Delaware.
Governance for the implementation emphasized frequent vendor collaboration and structured release management, with biweekly full-team calls and weekly breakout sessions for policy, billing, claims, and reports to review release status and open tickets. The validated outcomes cited by the company include increased self-service for policyholders and agents, reduced inbound calls to the claims department, enhanced specificity in claim expense reporting useful for rating and actuarial work, and an ability to add additional states and product lines during the conversion due to vendor responsiveness.
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Hospitality Insurance Group | Insurance | 36 | $10M | United States | Innovative Computer Systems | Finys Claims Administration | Insurance Claims Management | 2020 | n/a |
In 2020, Hospitality Insurance Group implemented Finys Claims Administration as its central Insurance Claims Management platform. The deployment brought Commercial Property, General Liability, and Liquor Liability lines live across seven states, and the quoting function was released nearly a year ahead of the full launch to accelerate user adoption and reduce change friction.
The implementation used Finys Design Studio to configure underwriting screens and business rules, and Hospitality deployed policy administration, claims, and billing modules in the production cutover. Finys Claims Administration leveraged a rules engine to eliminate spreadsheet-driven calculations for underwriters, and the configuration allowed multiple lines of business to be written on a single form to simplify processing and agent workflows.
Hospitality worked closely with Marias Technology to define requirements, convert business needs into system specifications, and execute testing, with Marias providing key technical and business-process support during implementation. The rollout was performed as a simultaneous go-live across all seven states and lines of business so agents and partners experienced a single unified process, and portals and mobile access were identified as the immediate next modules to support self-service quoting and issuance for standard market products.
Governance and change management emphasized expectation setting and hands-on coaching for staff, combined with the staged approach of enabling quoting first to build familiarity. The implementation was described by the client as remarkably smooth, with the system stable from day one and users reporting faster comfort and confidence processing on the platform. Hospitality also noted a commercial pricing relationship with Finys tied to premium, aligning vendor incentives with company growth.
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Mennonite Mutual Insurance | Insurance | 40 | $10M | United States | Innovative Computer Systems | Finys Claims Administration | Insurance Claims Management | 2018 | n/a |
In 2018, Mennonite Mutual Insurance implemented Finys Claims Administration and centralized policy and claims operations on a web based Insurance Claims Management platform. The deployment was scoped to unify lines of business and to provide internal and external user access, targeting underwriting, claims, billing and accounting workflows to consolidate policy and claims data in a single system.
Finys Claims Administration was configured using Design Studio to enable in house product configuration and workflow adaptation, and to replace manual underwriting processes with automated underwriting and rating support. The implementation emphasized First Notice of Loss intake, claim assignment, reserve setting and payment issuance, with claim screens exposing the full policy tied to an insured for faster coverage verification and parameterized reserve and settlement authority controls.
The project incorporated integrations to facilitate underwriting and to improve agent reporting and submission workflows, increasing FNOL adoption from agent channels. The web based architecture reduced the need for on premise servers and enabled remote access for agents and staff, extending operational coverage across underwriting, claims, accounting, agency distribution and IT functions.
Governance work included creation of internal documentation to support renewal migration and institutional knowledge capture, collaboration with the Finys project team for configuration guidance, and process re engineering to align workflows with platform capabilities. Ongoing customer advisory interactions informed configuration choices and supported knowledge sharing across peers in the Finys ecosystem.
Explicit outcomes reported by Mennonite Mutual include direct written premium growth from 21,502,000 dollars to just over 42,000,000 dollars since 2018, a 95 percent increase, and staffing changes that added an underwriting assistant, two underwriters, one IT person and five claims representatives while absorbing two underwriting departures. Operational benefits called out include earlier availability of month end reports and commissions enabling commissions issuance a week sooner, greater billing transparency and reduced outstanding accounts receivable balances, improved agent satisfaction and adoption, and reduced server procurement and maintenance requirements.
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Rogers & Gray Insurance Agency | Insurance | 20 | $2M | United States | Innovative Computer Systems | Finys Claims Administration | Insurance Claims Management | 2018 | n/a |
In 2018, Rogers & Gray Insurance Agency began a phased deployment with Finys and engaged the Finys Claims Administration application as part of a broader Finys Suite initiative to stand up the Monomoy MGA and the Monomoy Homeowners product. The initial implementation priority was policy issuance and rating to meet an aggressive go live target, with the team writing the first policy on April 14, 2018. Rogers & Gray implemented core policy administration, rating, and billing capabilities within the Finys Suite to support personal lines coastal-flood coverage for the MGA.
The deployment was organized into discrete phases, with Phase 1 focused on the ability to write and issue policies only, and Phase 2 adding producer-facing and back office integrations. Finys delivered integrated rating, policy issuance, and billing functionality within the Suite, which the Rogers & Gray team configured to support product rules and filing requirements. Phase 3 was planned to expand distribution and reporting capabilities, including producer management and distribution management as future items on the roadmap.
Integrations were introduced in Phase 2 to streamline producer workflows, explicitly including address verification, mortgage verification, LexisNexis services, and an online pay portal integrated with the agency bank to provide account histories to policyholders. The Finys Claims Administration application, categorized as Insurance Claims Management, was referenced in the engagement, however Rogers & Gray elected not to operate claims on the Finys module. Instead the deployment preserved an open integration path to a third-party claims administrator, with plans to pull claims data back into Finys for reporting in a subsequent integration wave.
Governance and rollout were tightly coordinated, Rogers & Gray and Finys maintained formal status calls twice weekly on Tuesdays and Thursdays plus continuous ad hoc communication, and user acceptance testing was executed concurrently with ongoing development to meet timeline constraints. Regulatory filing activity with the state Division of Insurance necessitated iterative filing changes and corresponding backend adjustments in the system, creating a continual feedback loop between filing requirements and system configuration. The project experienced turnover in a Finys lead project manager, but the vendor team absorbed responsibilities and sustained delivery to complete the planned phases.
Outcomes and operational observations were explicit to the program, carriers reached out to inquire about the speed of the deployment given the rapid go live, and Rogers & Gray noted ongoing work to define reporting requirements and complete remaining functionality. The implementation retained a phased approach, the Finys Claims Administration application remained part of the technology footprint for later integration, and the rollout emphasized embedded policy administration and integrated third-party data services to support MGA operations.
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Insurance | 1000 | $500M | United States | Innovative Computer Systems | Finys Claims Administration | Insurance Claims Management | 2011 | n/a |
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Insurance | 60 | $100M | United States | Innovative Computer Systems | Finys Claims Administration | Insurance Claims Management | 2013 | n/a |
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Insurance | 10 | $1M | United States | Innovative Computer Systems | Finys Claims Administration | Insurance Claims Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating Finys Claims Administration
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FAQ - APPS RUN THE WORLD Finys Claims Administration Coverage
Finys Claims Administration is a Insurance Claims Management solution from Innovative Computer Systems.
Companies worldwide use Finys Claims Administration, from small firms to large enterprises across 21+ industries.
Organizations such as Virginia Farm Bureau Insurance, Wayne Insurance Group, Farmers of Salem, American Surety Company and Mennonite Mutual Insurance are recorded users of
Finys Claims Administration for Insurance Claims Management.
Companies using Finys Claims Administration are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using Finys Claims Administration are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Finys Claims Administration across Americas, EMEA, and APAC.
Companies using Finys Claims Administration range from small businesses with 0-100 employees - 87.5%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Finys Claims Administration include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Finys Claims Administration customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Claims Management.