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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

List of FIS IBS Business Intelligence Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Bank of Marin Banking and Financial Services 290 $115M United States FIS Global FIS IBS Business Intelligence Analytics and BI 2012 n/a In 2012, Bank of Marin contracted with FIS for hosted FIS IBS Business Intelligence services. The FIS IBS Business Intelligence deployment provides dimensional data-warehouse access and BusinessObjects reporting capabilities under the Analytics and BI category, focused on finance and operational reporting for the institution in the United States. The implementation includes dimensional data-warehouse provisioning and BusinessObjects reporting components, specifically BusinessObjects InfoView, WebIntelligence, and Desktop Intelligence. Configuration centered on publishing and scheduling reports, supporting ad hoc query access through BusinessObjects clients, and feeding structured analytic datasets from operational sources into the IBS dimensional model. The engagement is governed by the IBS Business Intelligence Services Addendum effective July 1, 2012, which explicitly references BusinessObjects InfoView, WebIntelligence, and Desktop Intelligence as part of the service. Operational coverage targeted finance and operations teams across the organization in the United States, centralizing report distribution and dimensional analytics workflows via the hosted FIS service.
CIBC US Banking and Financial Services 3500 $2.4B United States FIS Global FIS IBS Business Intelligence Analytics and BI 2015 n/a In 2015, CIBC US implemented FIS IBS Business Intelligence to centralize operational reporting and analytics. The FIS IBS Business Intelligence deployment supported Analytics and BI needs for deposit and back office operations and extended to Chicago operations at 70 W Madison and 120 S LaSalle where transaction processing and account servicing are concentrated. The implementation focused on core BI capabilities including consolidated reporting, interactive dashboards, exception monitoring, and scheduled operational reporting, configured to surface aged exceptions and deposit account documentation variances. FIS IBS Business Intelligence consumed feeds and was instrumented alongside FIS applications such as IBS Insight, Deposit Origination, and BIC to unify transaction, account, and event data for operational analytics. Operationally the platform supported back office teams, front office staff, and AML and legal compliance reviewers by enabling daily exception monitoring, root cause analysis workflows, and operational readiness checks for technology and process changes. Staff used the FIS portfolio including IBS Insight in day to day processing, achieving an average accuracy rate reported at 98 percent and contributing to record keeping changes that reduced errors in client records up to 75 percent. Governance was centered on exception handling workflows and cross functional collaboration between operations and front office teams, with configuration controls on report distribution and escalation rules. The implementation emphasized data aggregation, auditability, and operational reporting as primary governance levers to support ongoing exception remediation and compliance.
Customers Bank Banking and Financial Services 809 $687M United States FIS Global FIS IBS Business Intelligence Analytics and BI 2016 n/a In 2016 Customers Bank implemented FIS IBS Business Intelligence to extend its Analytics and BI capabilities as part of a broader FIS banking and payments engagement focused on improving digital and mobile banking in the United States. Public sources for the multi-product engagement confirm FIS IBS core processing and reporting services were in scope, supporting the inference that FIS IBS Business Intelligence was used as the analytics/reporting layer. FIS IBS Business Intelligence was employed to centralize enterprise reporting and operational dashboards, with inferred use of ETL-driven data consolidation, a centralized reporting repository or data warehouse, scheduled batch reporting and self-service query capabilities common to Analytics and BI deployments. Configuration work likely mapped core account, payments and digital channel event data into a unified reporting model and established KPI libraries for digital banking, payment flows and core ledger reconciliation. Integrations were centered on FIS IBS core processing and the bank's payments and digital channel feeds, enabling cross-functional reporting for finance, operations and digital banking teams across the United States. Governance and rollout activities likely included role-based access controls, data reconciliation workflows and phased deployment controls prior to the confirmed IBS core conversion activity in 2018.
Banking and Financial Services 7200 $5.8B United States FIS Global FIS IBS Business Intelligence Analytics and BI 2020 n/a
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