List of Fiserv Business Process Manager for Premier Customers
Brookfield, 53045, WI,
United States
Since 2010, our global team of researchers has been studying Fiserv Business Process Manager for Premier customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fiserv Business Process Manager for Premier for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fiserv Business Process Manager for Premier for Business Process Management include: United Bank of Michigan, a United States based Banking and Financial Services organisation with 163 employees and revenues of $22.0 million, Southern Independent Bank, a United States based Banking and Financial Services organisation with 41 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Fiserv Business Process Manager for Premier, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Southern Independent Bank | Banking and Financial Services | 41 | $7M | United States | Fiserv | Fiserv Business Process Manager for Premier | Business Process Management | 2013 | n/a |
In 2013, Southern Independent Bank deployed Fiserv Business Process Manager for Premier as part of a broader Premier bank platform engagement in an outsourced environment. The implementation placed Fiserv Business Process Manager for Premier into the bank's Business Process Management layer to centralize new account and process management workflows across retail and commercial operations.
The deployment emphasized configuration for new account onboarding and loan workflow orchestration, aligning the Business Process Management application with Premier's loan application to enable single application processing for nearly every loan type. Functional capabilities implemented included workflow routing, approvals and exception handling, process automation for account lifecycle tasks, and staff enablement through Virtual Trainer for Premier.
Integrations were implemented across the broader Fiserv ecosystem to operationalize end to end workflows, including EasyLender loan origination, Business Analytics for enterprise reporting, Branch Source Capture for check imaging, CheckFree RXP for bill payment and presentment, Popmoney person to person payments, Accel payments network, Card Services Debit Processing, Director electronic content management, Fiserv Clearing Network for image exchange, Integrated Teller for real time customer and account information, MyCardCreation for personalized cards, Retail Online for digital banking, Statement Advantage for statement generation, and TransferNow for online funds transfer. The outsourced architecture tied BPM orchestration to account processing services within the Premier platform.
Governance and rollout focused on operations and lending teams, with process ownership centralized to support account opening and loan processing workflows. Southern Independent Bank cited usability, innovation and service reputation as primary selection factors, and anticipated enhanced loan system functionality, reporting and digital channel capabilities driven by the Business Process Management implementation.
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United Bank of Michigan | Banking and Financial Services | 163 | $22M | United States | Fiserv | Fiserv Business Process Manager for Premier | Business Process Management | 2019 | n/a |
In 2019, United Bank of Michigan deployed Fiserv Business Process Manager for Premier to orchestrate account opening and customer service workflows across its retail banking operations. This implementation aligned the bank’s operational workflows with Business Process Management capabilities, centralizing workflow orchestration and task routing to improve consistency across its 13 branch locations in Western Michigan and its customer service channels.
The Fiserv Business Process Manager for Premier implementation was configured to manage account opening workflows, customer service task sequencing, and automated handoffs between front line staff and back office processing. Configurations included workflow templates for standard account lifecycle events, rule based routing to appropriate work queues, and event triggers to invoke document management and electronic signature processes consistent with BPM functional patterns.
Integrations were established to connect the BPM layer to the bank’s core processing environment, Fiserv Premier, and to the enterprise content management suite, Fiserv Director, enabling automated document indexing and archival. The BPM instance also interfaced with the bank’s eSignature platform, enabling remote and in branch tablet signing as part of end to end customer journeys, and ensuring that signed documents were routed and filed into the content management system.
Governance and process control focused on standardizing workflow definitions, centralizing business rules within the BPM, and reducing manual touch points for account opening and service transactions. The integrated stack, including the eSignature and content management interfaces, produced documented benefits such as faster, more accurate, paperless transactions and automated archival that reduced the risk of accidental human error.
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Buyer Intent: Companies Evaluating Fiserv Business Process Manager for Premier
- County of Charleston, a United States based Government organization with 2200 Employees
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