List of Fiserv Director Customers
Fiserv
600 N. Vel R. Phillips Ave.,
Milwaukee, 53203, WI,
United States
Milwaukee, 53203, WI,
United States
1 262-879-5000
Professional Services
38000
$21.2B
Since 2010, our global team of researchers has been studying Fiserv Director customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fiserv Director for Enterprise Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fiserv Director for Enterprise Content Management include: United Bank of Michigan, a United States based Banking and Financial Services organisation with 163 employees and revenues of $22.0 million, Winchester Savings Bank, a United States based Banking and Financial Services organisation with 120 employees and revenues of $20.0 million, Magyar Bank, a United States based Banking and Financial Services organisation with 98 employees and revenues of $19.0 million, FirsTier Bank, a United States based Banking and Financial Services organisation with 120 employees and revenues of $14.0 million, First Seacoast Bank, a United States based Banking and Financial Services organisation with 84 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Fiserv Director, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fiserv Director customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank of Calhoun County | Banking and Financial Services | 30 | $3M | United States | Fiserv | Fiserv Director | Enterprise Content Management | 2018 | n/a |
In 2018 Bank of Calhoun County implemented Fiserv Director, deploying the Fiserv Director Enterprise Content Management application to support branch document handling and teller operations. The implementation targeted daily front‑line workflows at the Hardin, Illinois branch within the community bank environment, aligning content capture with routine customer service and teller responsibilities.
The deployment emphasized document capture, imaging, review and upload capabilities, configured to ingest scanned deposits, withdrawals, loan payment records and other transaction paperwork. Fiserv Director was used to index and store scanned transaction documents, support end of day teller closure activities, and maintain auditable records that assisted with currency transaction report preparation and overdraft list review.
Operationally the implementation ran alongside the banks teller desktop software, with staff operating on Integrated Teller and Precision Graphical while using Fiserv Director for document workflows. The scope of use encompassed teller operations, customer service representatives, and back office reconciliation tasks, reflecting Enterprise Content Management functions applied to transaction processing and compliance support.
Governance and rollout included local user training and on-the-job supervision for new tellers, embedding scanning and upload steps into teller end of day procedures. The Fiserv Director implementation established a centralized content repository and structured document handling practices for routine branch banking activities.
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First Seacoast Bank | Banking and Financial Services | 84 | $10M | United States | Fiserv | Fiserv Director | Enterprise Content Management | 2015 | n/a |
In 2015 First Seacoast Bank implemented Fiserv Director as the bank's Enterprise Content Management system to manage account documentation and integrate with its core processing workflows. Fiserv Director is cited as a core application for account document handling and application installation, with the Network Administrator acting as primary administrator for the product.
The implementation of Fiserv Director was embedded into the bank's Fiserv core ecosystem, which the bank identifies to include Cleartouch, Navigator, Commercial Lending, EOM, and Business Analytics. Functional use cases described by the IT team include document storage and indexing for deposit account documentation, application installation and updates for the core suite, and operational support tied to deposit operations and core processor workflows.
Operational architecture and support responsibilities span on-premises infrastructure and virtual platforms, with the Network Administrator maintaining VMware and Veeam for virtualization and backups, and operating both onsite and offsite backups for critical applications and data. The bank notes integrations between Fiserv Director and day to day deposit operations, and the administrator role includes coordinating configuration and rollout of banking hardware and ensuring workstation and server application patching.
Governance and operational controls are emphasized through dual control with the Information Technology Operations Manager for WAN and LAN administration, backup and data retrieval, and system administration tasks. The IT team also enforces information technology policies, monitors cybersecurity controls and audit reports, and supports disaster recovery and business continuity plan implementation and testing related to the Enterprise Content Management deployment.
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FirsTier Bank | Banking and Financial Services | 120 | $14M | United States | Fiserv | Fiserv Director | Enterprise Content Management | 2014 | n/a |
In 2014, FirsTier Bank implemented Fiserv Director as its Enterprise Content Management solution as part of a broader Fiserv suite deployment, integrating content management and eStatements into the bank's account processing environment. FirsTier deployed Fiserv Director alongside the Fiserv Premier bank platform for account processing to centralize electronic content and document workflows across the institution.
The implementation included multiple capture and processing modules, specifically Teller Source Capture, Branch Source Capture, Merchant Source Capture, Mobile Source Capture, ATM Processing, Integrated Teller, Item Processing, and the Fiserv Clearing Network for image exchange. Fiserv Director functioned as the central repository for check images and electronic statements, while Business Analytics provided enterprise wide reporting and Statement Advantage delivered customised statement generation.
Operational coverage tied front line capture to back office processing across branch operations, teller workflows, merchant channels, and digital channels such as Business Online, Retail Online and Mobiliti mobile banking, enabling deposit capture and image exchange to feed account servicing. The architecture linked deposit capture channels and clearing services to Integrated Teller and the Premier platform to surface near real time customer and account information.
Governance and workflow alignment emphasized centralized content controls and image exchange governance through the Fiserv Clearing Network, with configuration choices driven by navigation improvements and efficient processing capabilities cited as selection factors. The bank stated the deployment was expected to save staff time and reduce transaction times for customers, reflecting operational efficiency objectives.
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Magyar Bank | Banking and Financial Services | 98 | $19M | United States | Fiserv | Fiserv Director | Enterprise Content Management | 2012 | n/a |
In 2012 Magyar Bank implemented Fiserv Director as part of a broader adoption of Fiserv's Cleartouch bank platform. The deployment delivered Enterprise Content Management capabilities to centralize electronic content and document workflows across the bank's retail and back office operations.
The implementation covered multiple functional modules, explicitly deploying Fiserv Director for electronic content management alongside Branch Source Capture and Merchant Source Capture for remote deposit capture, AML Manager for risk and compliance, the Fiserv Clearing Network for image exchange, Relationship Pricing for relationship management, eStatements for electronic document delivery, and item processing solutions. These capabilities were configured to support integrated document management, source capture, risk and compliance management, relationship management, and end to end item processing.
Architecturally the work was anchored on the Cleartouch bank platform, with Fiserv Director serving as the ECM layer for storing and indexing captured images and electronic documents and the Clearing Network enabling interbank image exchange. Operational coverage included Magyar Bank retail branches in Bridgewater, Branchburg, Edison, New Brunswick, North Brunswick and South Brunswick, and tied customer facing channels to back office processing and compliance workflows.
Governance and process changes emphasized vendor consolidation, streamlined operator workflows and tighter integration between channel capture and back office systems. The bank cited goals to enhance integration, lower costs and streamline vendor management, and expected improved integration, increased efficiencies and expanded product offerings while reducing the number of third party vendors. Magyar Bank reported that conversion support from Fiserv was strong, that eStatements became a more cost effective option, that routine processes were reduced to fewer screens, and that the time to open a new account was cut by more than half.
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Southern Independent Bank | Banking and Financial Services | 41 | $7M | United States | Fiserv | Fiserv Director | Enterprise Content Management | 2013 | n/a |
In 2013, Southern Independent Bank implemented Fiserv Director as its Enterprise Content Management application, deployed within the outsourced Fiserv environment where the bank also adopted the Premier bank platform. The implementation is described as part of a broader, suite level deployment of Fiserv solutions that the bank selected to consolidate account processing, loan servicing, payments, and digital channel functions.
Fiserv Director was provisioned to provide core electronic content management capabilities including document capture, secure storage, indexed retrieval, and workflow support for statement presentment and customer documentation. The deployment aligned content services with other selected Fiserv offerings such as Statement Advantage for customized statements and CheckFree RXP for bill presentment, enabling centralized handling of electronic documents and images.
The Fiserv Director implementation was executed alongside Premier, EasyLender, Branch Source Capture, Business Analytics, Business Process Manager, Integrated Teller, and Fiserv Clearing Network as part of a unified technology stack. Director operated within this consolidated platform to support retail and commercial lending workflows, account operations, and digital banking customer interactions, providing a single repository for customer content within the bank’s technology footprint.
Governance and process changes emphasized workflow orchestration and records management, with Business Process Manager used for new account and operational process controls and Business Analytics used for enterprise reporting. The combination positioned Southern Independent Bank to standardize document lifecycle controls and to coordinate content driven workflows across lending, teller operations, and digital channels without stating any measurable outcomes.
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Banking and Financial Services | 163 | $22M | United States | Fiserv | Fiserv Director | Enterprise Content Management | 2019 | n/a |
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Banking and Financial Services | 30 | $5M | United States | Fiserv | Fiserv Director | Enterprise Content Management | 2012 | n/a |
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Banking and Financial Services | 120 | $20M | United States | Fiserv | Fiserv Director | Enterprise Content Management | 2012 | n/a |
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Buyer Intent: Companies Evaluating Fiserv Director
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Fiserv Director. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Fiserv Director for Enterprise Content Management include:
- Computer Task Group, a United States based Professional Services organization with 3450 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Computer Task Group | Professional Services | 3450 | $390M | United States | 2025-01-10 |
FAQ - APPS RUN THE WORLD Fiserv Director Coverage
Fiserv Director is a Enterprise Content Management solution from Fiserv.
Companies worldwide use Fiserv Director, from small firms to large enterprises across 21+ industries.
Organizations such as United Bank of Michigan, Winchester Savings Bank, Magyar Bank, FirsTier Bank and First Seacoast Bank are recorded users of
Fiserv Director for Enterprise Content Management.
Companies using Fiserv Director are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Fiserv Director are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Fiserv Director across Americas, EMEA, and APAC.
Companies using Fiserv Director range from small businesses with 0-100 employees - 62.5%, to mid-sized firms with 101-1,000 employees - 37.5%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Fiserv Director include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Fiserv Director customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Enterprise Content Management.