List of Five9 GenAI Studio Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Five9 GenAI Studio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 GenAI Studio for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 GenAI Studio for Generative AI Platforms include: Alaska Airlines, a United States based Transportation organisation with 30536 employees and revenues of $11.74 billion, Wyndham Hotels & Resorts, a United States based Leisure and Hospitality organisation with 2200 employees and revenues of $1.41 billion, Lumexa Imaging, a United States based Healthcare organisation with 5019 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Five9 GenAI Studio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alaska Airlines | Transportation | 30536 | $11.7B | United States | Five9 | Five9 GenAI Studio | Generative AI Platforms | 2021 | n/a |
In 2021, Alaska Airlines implemented Five9 GenAI Studio within its contact center to enable AI-powered Agent Assist and improved omnichannel routing for airline customer experience operations in the United States. The deployment positioned Five9 GenAI Studio in the Generative AI Platforms category to deliver real-time transcripts, AI guidance to agents, and customizable AI summaries that support a largely remote agent workforce.
The implementation centered on Agent Assist capabilities, configuring real-time speech to text transcripts, AI guidance prompts for live interactions, and automated generation of interaction summaries. Five9 GenAI Studio was used to customize the outputs of Agent Assist and AI Summaries, aligning AI-driven guidance with contact center scripts and CX workflows, and enabling faster agent response through assisted knowledge delivery and contextual prompts.
Operational scope covered Alaska Airlines contact center and CX teams, with omnichannel routing changes to better distribute voice and digital inquiries and to reduce customer wait times. The rollout aligned agent workflows to leverage AI assistance during live sessions, embedding AI summaries into post-call processes to streamline follow up and case documentation while maintaining centralized management within the Five9 environment.
Governance focused on tuning AI outputs and workflow rules to match airline service protocols, with iterative configuration of Agent Assist prompts and summary formats through the Generative AI Platforms tooling. Outcomes included reduced wait times and enhanced support for remote agents as an explicit objective, while ongoing model customization and operations remain part of the Five9 GenAI Studio implementation lifecycle.
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Lumexa Imaging | Healthcare | 5019 | $1.0B | United States | Five9 | Five9 GenAI Studio | Generative AI Platforms | 2024 | n/a |
In 2024, Lumexa Imaging deployed Five9 GenAI Studio in the Generative AI Platforms category to extend Five9 AI agent capabilities within its healthcare contact center. The implementation targeted patient access and appointment scheduling workflows across United States contact center operations and focused on automating outreach and inbound routing for clinical appointment flows.
Configuration centered on AI agents and intelligent routing, which were used to automate patient follow-ups and appointment scheduling and to orchestrate outbound engagement sequences. Five9 AI agent capabilities were embedded into contact center call flows and digital channels to support patient access workflows, and AI-driven summaries were incorporated into agent workflows for concise interaction records. Usage of Five9 GenAI Studio is inferred because Five9 positions GenAI Studio as the customization hub for AI Summaries and other generative-AI contact center features that Lumexa leveraged via Five9 AI offerings.
Operational scope covered patient access and healthcare contact center teams across the United States, with rollout aligned to contact center scheduling and follow-up operations. Governance emphasized embedding generative AI outputs into agent workflows and routing rules to maintain consistent patient communication and scheduling logic. The deployment contributed to higher conversion rates and unlocked approximately $4M in new revenue as a direct outcome reported for the automated patient follow-up and scheduling program.
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Wyndham Hotels & Resorts | Leisure and Hospitality | 2200 | $1.4B | United States | Five9 | Five9 GenAI Studio | Generative AI Platforms | 2021 | Amplix |
In 2021, Wyndham Hotels & Resorts deployed Five9 GenAI Studio to enable AI agents and automation across guest- and franchisee-facing contact center processes. Wyndham Hotels & Resorts adopted Five9 GenAI Studio as a Generative AI Platforms solution to centralize contact center intelligence for contact center and customer service operations, with implementation work delivered by Amplix.
The implementation focused on Five9 AI capabilities, specifically AI Summaries and Agent Assist functions powered by Five9 GenAI Studio, to automate routine conversational workflows and agent support. Configuration included conversational automation rules, automated response generation for repetitive inquiries, and scripted automation for password resets and self-service flows.
Operational coverage targeted guest- and franchisee-facing processes in contact center and customer service channels, with outcomes reported for North America and at a global franchise support level. The deployment automated more than 40,000 monthly password resets and achieved a 62% automation rate for targeted interactions, reflecting the scope of automated workflows under the Five9 GenAI Studio implementation.
Governance and operationalization were managed as a contact center program with Amplix supporting configuration, testing, and operational handover to contact center operations and service governance teams. Training and process alignment emphasized AI-assisted agent workflows and escalation rules, embedding Five9 GenAI Studio capabilities into existing customer service procedures.
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