List of Five9 Performance Management Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Five9 Performance Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 Performance Management for Performance and Goal Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 Performance Management for Performance and Goal Management include: Insurance Auto Auctions, Inc., a United States based Professional Services organisation with 3600 employees and revenues of $2.50 billion, Mason Companies, Inc., a United States based Retail organisation with 750 employees and revenues of $150.0 million, Truconnect Communications, a United States based Communications organisation with 201 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 Performance Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Five9 Performance Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Insurance Auto Auctions, Inc. | Professional Services | 3600 | $2.5B | United States | Five9 | Five9 Performance Management | Performance and Goal Management | 2024 | n/a |
In 2024 Insurance Auto Auctions, Inc. implemented Five9 Performance Management as part of a broader effort to modernize its contact center and improve CRM and contact center performance. The deployment targeted the Performance and Goal Management category and was positioned to centralize performance visibility across agent workstreams and channels.
The implementation leveraged Five9 Performance Management capabilities including performance dashboards, workforce management configuration, quality management workflows, and gamification to drive agent engagement and adherence. Configuration emphasized real time and historical dashboards for supervisors, scorecarding for quality assessments, workforce scheduling and adherence features, and gamification mechanics to surface KPIs to agents.
Operational coverage extended across IAA global operations and contact center functions, with a focus on voice, chat, and text channels where utilization notably increased. The solution was configured to align agent performance data with CRM and contact handling processes to reduce repeat interactions and improve customer response handling.
Rollout was executed across contact center sites and included governance elements such as centralized performance dashboards for supervisors, quality scoring protocols, and workforce management scheduling rules. Outcomes documented in the deployment included a 52% reduction in attrition, 10% fewer repeat calls, and a large increase in chat and text utilization following the Five9 Performance Management implementation.
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Mason Companies, Inc. | Retail | 750 | $150M | United States | Five9 | Five9 Performance Management | Performance and Goal Management | 2024 | n/a |
In 2024, Mason Companies, Inc. implemented Five9 Performance Management as part of a broader adoption of the Five9 Intelligent CX Platform to transform its contact center and CRM operations. The initiative targeted retail customer service agent performance, concentrating on agent coaching, quality assurance, and workforce planning within Mason Companies contact center operations.
Five9 Performance Management was configured to deliver role-specific performance dashboards, scorecards, automated quality scoring, and workforce management views. The deployment leveraged Performance and Goal Management capabilities to instrument agent KPIs, enable continuous coaching workflows, and centralize quality monitoring for supervisors and QA analysts.
Operational integration consolidated interaction and CRM-derived performance data with the Five9 platform to provide a single source of truth for supervisors, quality teams, and workforce planners. The scope encompassed contact center supervisors, quality assurance teams, and workforce management functions across Mason Companies agent operations.
Governance shifted toward dashboard-driven review cadences, standardized QA scoring rules, and documented coaching playbooks to operationalize performance insights. The Five9 Performance Management rollout corresponded with case study outcomes reporting a 95% customer satisfaction rate and large productivity gains in agent operations.
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Truconnect Communications | Communications | 201 | $25M | United States | Five9 | Five9 Performance Management | Performance and Goal Management | 2020 | n/a |
In 2020 TruConnect Communications deployed Five9 Performance Management within its United States contact center operations as part of a broader Five9 engagement during the COVID 19 period, aligning the rollout to the Performance and Goal Management category. The implementation centered on operationalizing AI driven agent assist and workforce engagement capabilities to enable remote work across multiple sites and to support CRM and contact center use cases.
Five9 Performance Management was configured to deliver dashboards, gamification and coaching workflows tied to agent performance indicators, reflecting inferred Workforce Engagement and Quality Management functionality described in the case study. Configuration emphasized real time and near real time performance monitoring, scorecards for supervisors, and structured coaching events to operationalize agent assist insights and quality findings.
The implementation integrated with the Five9 contact center environment and with the customer experience workflows that feed CRM systems for interaction context, preserving contact center routing and AI assist signals for performance analysis. Operational coverage focused on contact center operations, workforce management, and quality assurance teams across multiple U S sites, enabling supervisors to manage dispersed agent populations.
Governance and rollout emphasized supervisor dashboards and coaching cadence to operationalize performance data, with process adjustments to support remote agent supervision and gamification driven engagement cycles. The go live occurred during COVID 19 and included changes to monitoring and coaching workflows to reflect distributed work.
Outcomes documented in the case study include reduced average handle time, increased agent engagement, and enabling remote work for multiple sites, aligning with the objectives of Five9 Performance Management within the Performance and Goal Management category.
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