List of Five9 Supervisor Desktop Customers
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United States
Since 2010, our global team of researchers has been studying Five9 Supervisor Desktop customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 Supervisor Desktop for Performance and Goal Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 Supervisor Desktop for Performance and Goal Management include: Lumexa Imaging, a United States based Healthcare organisation with 5019 employees and revenues of $1.00 billion, Sumup United Kingdom, a United Kingdom based Banking and Financial Services organisation with 43 employees and revenues of $201.0 million, NexRep, a United States based Professional Services organisation with 500 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 Supervisor Desktop, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Five9 Supervisor Desktop customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lumexa Imaging | Healthcare | 5019 | $1.0B | United States | Five9 | Five9 Supervisor Desktop | Performance and Goal Management | 2024 | n/a |
In 2024, Lumexa Imaging implemented Five9 Supervisor Desktop as part of a Performance and Goal Management initiative to centralize contact center oversight for its US imaging centers. The deployment combined Five9 AI agents, intelligent routing and a Salesforce integration to automate patient follow-ups and appointment scheduling, aligning contact center workflows with clinical scheduling processes and patient outreach functions.
Five9 Supervisor Desktop was used to extend the platform’s workforce and performance management capabilities, providing supervisors with real-time metrics, agent scorecards and coaching workflows to monitor adherence and handle exceptions. The implementation integrated telephony automation with Salesforce records to create closed loop follow-up processes, and Five9 reports that the combined automation unlocked 4 million dollars in new revenue and materially reduced call abandonment.
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NexRep | Professional Services | 500 | $50M | United States | Five9 | Five9 Supervisor Desktop | Performance and Goal Management | 2009 | n/a |
In 2009, NexRep implemented Five9 Supervisor Desktop within its long-standing Five9 cloud contact center platform. Five9 Supervisor Desktop, categorized as Performance and Goal Management, provided supervisors with real-time monitoring, in-session coaching controls, and configurable performance dashboards to support day-to-day agent management within the Five9 environment.
Operational coverage targeted NexRep's United States operations for outsourced multichannel customer service and direct-response sales, aligning supervisor workflows with agent onboarding and retention efforts. Governance emphasized supervisor-driven performance management using standardized dashboard metrics, coaching cadences, and escalation workflows embedded in the Five9 Supervisor Desktop, and NexRep reported improved agent onboarding and a 90% retention rate for agents beyond 30 days.
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Sumup United Kingdom | Banking and Financial Services | 43 | $201M | United Kingdom | Five9 | Five9 Supervisor Desktop | Performance and Goal Management | 2018 | n/a |
In 2018, Sumup United Kingdom deployed Five9 Supervisor Desktop in the Performance and Goal Management category to support its global customer service operations. The Five9 deployment included intelligent virtual agents and workflow automation designed to improve CRM operations across EMEA and LATAM.
Five9 Supervisor Desktop was used as the central management and monitoring interface, delivering real-time dashboards, agent coaching workflows, and KPI monitoring capabilities consistent with Performance and Goal Management practices. Configuration focused on supervisor visibility into IVA handoffs, automated workflow queues, and performance scorecards to operationalize coaching and exceptions.
The implementation targeted Sumup's customer service business function across EMEA and LATAM, embedding supervisor tools into day-to-day CRM operations and contact center routing managed by the Five9 platform. Operational coverage included live agent oversight, escalation control points from self-service, and supervisor-driven coaching interventions.
Governance changes established structured coaching cadences and KPI review workflows tied to the Five9 Supervisor Desktop dashboards, institutionalizing supervisor oversight of automated IVA flows. The broader Five9 deployment that included IVA and workflow automation reported a 50% reduction in calls handed to live agents and a 10% increase in self-service.
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