List of FocalScope Customers
Since 2010, our global team of researchers has been studying FocalScope customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FocalScope for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FocalScope for Customer Support include: Creditfix United Kingdom, a United Kingdom based Banking and Financial Services organisation with 235 employees and revenues of $30.0 million, Mogens Daarbak, a Denmark based Distribution organisation with 130 employees and revenues of $14.0 million, Agape Connecting People Pte, a Singapore based Professional Services organisation with 66 employees and revenues of $7.0 million, Daarbak Redoffice, a Denmark based Retail organisation with 50 employees and revenues of $5.0 million, Global Marine Travel, a United States based Government organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using FocalScope, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FocalScope customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Agape Connecting People Pte | Professional Services | 66 | $7M | Singapore | FocalScope | FocalScope | Customer Support | 2019 | n/a | In 2019, Agape Connecting People Pte deployed FocalScope as its Customer Support application, embedding the FocalScope interface on its public website. The deployment positioned FocalScope as the primary customer-facing support channel for Agape’s customer service and client engagement functions in Singapore. The FocalScope implementation included core Customer Support capabilities common to the category, such as web-based ticketing, shared inbox and agent queuing, an embedded live chat widget, knowledge base publishing, and SLA tracking. Configuration work focused on centralized ticket routing, role-based access and agent assignments, canned responses and macro workflows, and escalation procedures to support professional services case management and day-to-day client interactions. | |
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Creditfix United Kingdom | Banking and Financial Services | 235 | $30M | United Kingdom | FocalScope | FocalScope | Customer Support | 2018 | n/a | In 2018, Creditfix United Kingdom implemented FocalScope for Customer Support on their website to centralize web‑facing client enquiries. The deployment uses FocalScope as a web-embedded support layer on creditfix.co.uk, consolidating incoming tickets from site contact forms and chat into a single support queue and leveraging Customer Support platform capabilities such as ticket management, live chat routing, and knowledge base access to support customer service workflows. The implementation focused on operationalizing FocalScope for the customer service organization, routing web-originated enquiries through configured inboxes and queues and applying standard response and escalation workflows. Governance centered on centralizing case handling within FocalScope, defining role-based access and workflow-driven assignments to ensure consistent handling of client enquiries, with the system serving as the primary Customer Support application for online customer interactions. | |
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D-Link Vietnam | Professional Services | 10 | $2M | Vietnam | FocalScope | FocalScope | Customer Support | 2018 | n/a | In 2018, D-Link Vietnam implemented FocalScope for Customer Support on its public website. The deployment embedded FocalScope's web-facing contact interfaces to capture customer inquiries and channel them into a centralized support queue, establishing a single application touchpoint for customer service interactions. This implementation supports the company’s customer service function in Vietnam and is managed by the local support team within the organization’s small operational footprint. FocalScope was configured to deliver core Customer Support capabilities including ticket management, web chat engagement, and consolidated email handling, with routing and categorization aligned to existing service workflows. The configuration emphasized website integration and centralized case processing so incoming website contacts are routed into FocalScope for assignment and resolution. Governance centered on workflow configuration and operational process alignment rather than large scale IT restructuring, reflecting the compact scale of the deployment. | |
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Retail | 50 | $5M | Denmark | FocalScope | FocalScope | Customer Support | 2022 | n/a |
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Professional Services | 10 | $2M | Singapore | FocalScope | FocalScope | Customer Support | 2010 | n/a |
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Government | 15 | $2M | United States | FocalScope | FocalScope | Customer Support | 2019 | n/a |
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Distribution | 130 | $14M | Denmark | FocalScope | FocalScope | Customer Support | 2021 | n/a |
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Buyer Intent: Companies Evaluating FocalScope
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