List of FocalScope Customers
FocalScope
Since 2010, our global team of researchers has been studying FocalScope customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FocalScope for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FocalScope for Customer Support include: Creditfix United Kingdom, a United Kingdom based Banking and Financial Services organisation with 235 employees and revenues of $30.0 million, Mogens Daarbak, a Denmark based Distribution organisation with 130 employees and revenues of $14.0 million, Agape Connecting People Pte, a Singapore based Professional Services organisation with 66 employees and revenues of $7.0 million, Daarbak Redoffice, a Denmark based Retail organisation with 50 employees and revenues of $5.0 million, Global Marine Travel, a United States based Government organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using FocalScope, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FocalScope customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agape Connecting People Pte | Professional Services | 66 | $7M | Singapore | FocalScope | FocalScope | Customer Support | 2019 | n/a |
In 2019, Agape Connecting People Pte deployed FocalScope as its Customer Support application, embedding the FocalScope interface on its public website. The deployment positioned FocalScope as the primary customer-facing support channel for Agape’s customer service and client engagement functions in Singapore.
The FocalScope implementation included core Customer Support capabilities common to the category, such as web-based ticketing, shared inbox and agent queuing, an embedded live chat widget, knowledge base publishing, and SLA tracking. Configuration work focused on centralized ticket routing, role-based access and agent assignments, canned responses and macro workflows, and escalation procedures to support professional services case management and day-to-day client interactions.
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Creditfix United Kingdom | Banking and Financial Services | 235 | $30M | United Kingdom | FocalScope | FocalScope | Customer Support | 2018 | n/a |
In 2018, Creditfix United Kingdom implemented FocalScope for Customer Support on their website to centralize web‑facing client enquiries. The deployment uses FocalScope as a web-embedded support layer on creditfix.co.uk, consolidating incoming tickets from site contact forms and chat into a single support queue and leveraging Customer Support platform capabilities such as ticket management, live chat routing, and knowledge base access to support customer service workflows.
The implementation focused on operationalizing FocalScope for the customer service organization, routing web-originated enquiries through configured inboxes and queues and applying standard response and escalation workflows. Governance centered on centralizing case handling within FocalScope, defining role-based access and workflow-driven assignments to ensure consistent handling of client enquiries, with the system serving as the primary Customer Support application for online customer interactions.
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D-Link Vietnam | Professional Services | 10 | $2M | Vietnam | FocalScope | FocalScope | Customer Support | 2018 | n/a |
In 2018, D-Link Vietnam implemented FocalScope for Customer Support on its public website. The deployment embedded FocalScope's web-facing contact interfaces to capture customer inquiries and channel them into a centralized support queue, establishing a single application touchpoint for customer service interactions. This implementation supports the company’s customer service function in Vietnam and is managed by the local support team within the organization’s small operational footprint.
FocalScope was configured to deliver core Customer Support capabilities including ticket management, web chat engagement, and consolidated email handling, with routing and categorization aligned to existing service workflows. The configuration emphasized website integration and centralized case processing so incoming website contacts are routed into FocalScope for assignment and resolution. Governance centered on workflow configuration and operational process alignment rather than large scale IT restructuring, reflecting the compact scale of the deployment.
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Daarbak Redoffice | Retail | 50 | $5M | Denmark | FocalScope | FocalScope | Customer Support | 2022 | n/a |
In 2022, Daarbak Redoffice implemented FocalScope on their website to support Customer Support for its retail operations in Denmark. The deployment placed FocalScope as the primary web-facing support channel, capturing inquiries submitted through the site and routing them into a centralized support environment. The implementation targeted the company's customer service function serving both online and in-store customers.
FocalScope was configured to provide standard Customer Support capabilities, including ticketing, shared inbox management, email threading, and canned responses, supplemented by chat and web form intake where enabled. Configuration emphasized agent queues, SLA assignment, priority flags, and templated workflows to match retail customer support patterns. FocalScope's administration console was used to manage agent permissions, canned responses, and reporting.
Operational coverage centered on the small customer service group within Daarbak Redoffice, consolidating communications from the website into a single support queue accessible to service staff across locations in Denmark. Integrations were limited to the website where FocalScope was embedded for contact forms and a support widget, ensuring inbound web inquiries became tracked tickets within the FocalScope system. No additional enterprise integrations are documented.
Governance changed to ticket-driven workflows with defined assignment rules and internal escalation paths, supported by FocalScope role-based access and audit logging. The rollout was executed internally with agent onboarding and configuration tuning to align response templates and SLA categories to retail customer service processes.
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FocalScope | Professional Services | 10 | $2M | Singapore | FocalScope | FocalScope | Customer Support | 2010 | n/a |
In 2010, FocalScope implemented FocalScope as its Customer Support application on its public website. The deployment was web hosted and provisioned to support the customer service function of the Singapore based professional services firm, which operates with a small, roughly 10 person team. The implementation is directly visible on the company website and serves as the primary public intake point for customer inquiries.
Configuration centered on core Customer Support capabilities common to the category, including ticketing and case management, email routing and reply templates, an embeddable web support widget or chat interface, a searchable knowledge base, agent queues with role based access, and operational reporting to manage workflows. Governance and operational structure were aligned to a small team model, with administrative configuration controlling routing rules, agent assignments, and basic SLA handling to streamline day to day support operations. FocalScope the application is described in this implementation as the system of record for customer interactions on the website within the company’s customer support function.
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Government | 15 | $2M | United States | FocalScope | FocalScope | Customer Support | 2019 | n/a |
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Distribution | 130 | $14M | Denmark | FocalScope | FocalScope | Customer Support | 2021 | n/a |
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Buyer Intent: Companies Evaluating FocalScope
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD FocalScope Coverage
FocalScope is a Customer Support solution from FocalScope.
Companies worldwide use FocalScope, from small firms to large enterprises across 21+ industries.
Organizations such as Creditfix United Kingdom, Mogens Daarbak, Agape Connecting People Pte, Daarbak Redoffice and Global Marine Travel are recorded users of
FocalScope for Customer Support.
Companies using FocalScope are most concentrated in Banking and Financial Services, Distribution and Professional Services, with adoption spanning over 21 industries.
Companies using FocalScope are most concentrated in United Kingdom, Denmark and Singapore, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of FocalScope across Americas, EMEA, and APAC.
Companies using FocalScope range from small businesses with 0-100 employees - 71.43%, to mid-sized firms with 101-1,000 employees - 28.57%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of FocalScope include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified FocalScope customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.