List of Fortics SZ.chat Customers
Pato Branco, 85501-045, PR,
Brazil
Since 2010, our global team of researchers has been studying Fortics SZ.chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fortics SZ.chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fortics SZ.chat for Chatbots and Conversational AI include: Amoedo, a Brazil based Retail organisation with 190 employees and revenues of $59.0 million, Ceara Sporting Club, a Brazil based Leisure and Hospitality organisation with 75 employees and revenues of $19.0 million and many others.
Contact us if you need a completed and verified list of companies using Fortics SZ.chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fortics SZ.chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amoedo | Retail | 190 | $59M | Brazil | Fortics | Fortics SZ.chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Amoedo implemented Fortics SZ.chat to structure customer service and maintain customer relationships across its materials of construction retail operations in Rio de Janeiro, Brazil. The deployment used Fortics SZ.chat as a Chatbots and Conversational AI solution and was documented in a case study published in May 2022.
The implementation configured Fortics SZ.chat omnichannel chatbot capabilities, routing inbound customer inquiries from WhatsApp and Webchat into conversational flows for product information, order status checks, and post sales follow up. Automation included predefined intents, scripted replies, and escalation triggers to transfer complex conversations to human agents. Fortics SZ.chat was configured to preserve conversation context across channels to support continuous customer engagement.
Integrations explicitly included WhatsApp and Webchat channels, forming the core of the omnichannel response architecture used by Amoedo. Operational scope centered on customer service and post sales teams serving the Rio de Janeiro retail footprint, aligning conversational workflows with in store support and remote service processes. The solution supported centralized handling of incoming messages rather than separate channel silos.
Governance emphasized standardizing response templates and routing rules to ensure consistent omnichannel service, with rollout staged to customer service and post sales functions. As reported in the case study, the Fortics SZ.chat deployment improved omnichannel response and post sales engagement, positioning Amoedo Fortics SZ.chat Chatbots and Conversational AI for ongoing customer relationship operations.
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Ceara Sporting Club | Leisure and Hospitality | 75 | $19M | Brazil | Fortics | Fortics SZ.chat | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Ceara Sporting Club implemented Fortics SZ.chat to centralize online fan and customer interactions, using Chatbots and Conversational AI to support ticketing and customer support workflows. The deployment targeted social channels and direct messaging channels to improve fan engagement and response handling for the football club in Fortaleza, Ceará, Brazil.
The implementation used the Fortics SZ.chat omnichannel and chatbot modules, with explicit configuration for social media and WhatsApp integrations referenced in the published case. Architecturally the solution centralized inbound messages into a unified routing layer and conversational engine, enabling automated chatbot flows alongside human handoff for complex inquiries.
Operational coverage included club ticketing, support desks, and social engagement teams at Ceara Sporting Club, consolidating fan communications across platforms. The case was posted in October 2021, and Fortics SZ.chat was positioned as the primary conversational interface for fans and customers.
Governance and workflow changes centered on centralized message routing, standardized response templates, and escalation paths from chatbot to support agents, supporting more consistent handling of ticketing and support cases. Ceara Sporting Club reported improved response and engagement on social channels following the Fortics SZ.chat implementation, reflecting stronger conversational coverage for fan and customer interactions.
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