List of FreshDesk Customer Support Customers
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United States
Since 2010, our global team of researchers has been studying FreshDesk Customer Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FreshDesk Customer Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FreshDesk Customer Support for Customer Support include: Amazon, a United States based Retail organisation with 1578000 employees and revenues of $637.96 billion, StoneX Group, a United States based Banking and Financial Services organisation with 4709 employees and revenues of $99.89 billion, Intel, a United States based Manufacturing organisation with 88400 employees and revenues of $53.10 billion, US Department of Energy, a United States based Government organisation with 15936 employees and revenues of $48.20 billion, BBVA, a Spain based Banking and Financial Services organisation with 124741 employees and revenues of $46.05 billion and many others.
Contact us if you need a completed and verified list of companies using FreshDesk Customer Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The FreshDesk Customer Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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1000Heads Group | Professional Services | 119 | $24M | United Kingdom | Freshworks | FreshDesk Customer Support | Customer Support | 2022 | n/a | In 2022, 1000Heads Group implemented FreshDesk Customer Support. FreshDesk Customer Support is embedded on the 1000Heads website to capture inbound customer inquiries and route them into a centralized ticketing environment that supports the company customer service function. The deployment centers on web-based ticket capture and a unified agent workspace, aligned with the Customer Support category functional model. Typical capabilities associated with this configuration include ticketing, web form and email channel capture, knowledge base publishing, automated routing, and SLA-driven queuing to manage website-originated requests. Integrations documented are limited to the website capture layer, and governance is maintained through configuration and workflow rules inside the FreshDesk Customer Support console to manage incoming support workflows. | |
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101 Financial Group | Professional Services | 10 | $1M | United States | Freshworks | FreshDesk Customer Support | Customer Support | 2020 | n/a | In 2020, 101 Financial Group implemented FreshDesk Customer Support to centralize client inquiries originating from its public website, establishing a Customer Support intake channel for a ten person professional services firm in the United States. FreshDesk Customer Support is deployed as the primary customer-facing support application embedded on the company website, providing a consolidated point of contact for email and web-originated requests. The deployment leverages standard Customer Support functional modules, including ticketing and case management, a web support widget embedded in site pages, a knowledge base for self-service, and workflow automation for simple routing and canned responses. The environment is provisioned as a cloud-hosted SaaS instance consistent with Freshworks delivery models, with configuration focused on lightweight automation, priority tagging, and basic reporting suited to a small support team. Operational governance centers on direct assignment and escalation rules managed by a small group of support and administrative users, with process changes limited to intake workflows and online help center content. Rollout was implemented on the corporate website as the primary intake mechanism, and ongoing use targets core business functions in client support and service delivery without enterprise-scale integrations disclosed. | |
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1010data | Professional Services | 150 | $20M | United States | Freshworks | FreshDesk Customer Support | Customer Support | 2016 | n/a | In 2016, 1010data deployed FreshDesk Customer Support on its website to centralize inbound customer inquiries. The deployment positioned FreshDesk Customer Support as the primary Customer Support channel for customer service and technical support functions. Configuration prioritized web-facing ticket capture embedded in the corporate site, a public self-service knowledge base, and automated ticket routing with SLA rules to support case management. FreshDesk Customer Support was configured with ticketing workflows, canned responses, priority assignment, and automation rules consistent with Customer Support best practices. The implementation used a cloud SaaS architecture accessed via the website support widget and portal to surface tickets and knowledge base articles to customers. Operational coverage included customer-facing support and customer success teams at 1010data, with governance established around ticket triage, escalation paths, and knowledge base ownership to standardize response practices. Process changes emphasized centralized intake and standardized service workflows to reduce ad hoc handling of inbound web requests. Documentation on integrations beyond the website channel is not provided in source notes. | |
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Media | 70 | $8M | United States | Freshworks | FreshDesk Customer Support | Customer Support | 2015 | n/a |
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Manufacturing | 10 | $1M | India | Freshworks | FreshDesk Customer Support | Customer Support | 2018 | n/a |
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Healthcare | 5000 | $1.0B | Canada | Freshworks | FreshDesk Customer Support | Customer Support | 2016 | n/a |
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Professional Services | 100 | $7M | Romania | Freshworks | FreshDesk Customer Support | Customer Support | 2017 | n/a |
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Education | 30 | $5M | Brazil | Freshworks | FreshDesk Customer Support | Customer Support | 2018 | n/a |
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Professional Services | 10 | $1M | United States | Freshworks | FreshDesk Customer Support | Customer Support | 2018 | n/a |
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Professional Services | 10 | $1M | Australia | Freshworks | FreshDesk Customer Support | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating FreshDesk Customer Support
- Tone Home Health Service, a United States based Healthcare organization with 10 Employees
- W.M. Barr & Company, a United States based Oil, Gas and Chemicals company with 350 Employees
- Matrix Marine Services Ireland, a Ireland based Transportation organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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