List of FreshDesk Customer Support Customers
Freshworks (formerly Freshdesk)
2950 South Delaware Street Suite 201,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-513-0514
Professional Services
4400
$839M
Since 2010, our global team of researchers has been studying FreshDesk Customer Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FreshDesk Customer Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FreshDesk Customer Support for Customer Support include: Amazon, a United States based Retail organisation with 1578000 employees and revenues of $637.96 billion, StoneX Group, a United States based Banking and Financial Services organisation with 4709 employees and revenues of $99.89 billion, Intel, a United States based Manufacturing organisation with 88400 employees and revenues of $53.10 billion, US Department of Energy, a United States based Government organisation with 15936 employees and revenues of $48.20 billion, BBVA, a Spain based Banking and Financial Services organisation with 124741 employees and revenues of $46.05 billion and many others.
Contact us if you need a completed and verified list of companies using FreshDesk Customer Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The FreshDesk Customer Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1 Call 4 | Professional Services | 170 | $32M | United Kingdom | Freshworks | FreshDesk Customer Support | Customer Support | 2020 | n/a |
In 2020, 1 Call 4 deployed FreshDesk Customer Support on its website to centralize customer inquiries and service requests. The FreshDesk Customer Support deployment serves as the primary Customer Support channel for the professional services firm, capturing web-submitted tickets and enabling self-service access for clients.
Configuration emphasized core Customer Support capabilities typical of the category, including ticketing and case management, a website support widget for live interaction and ticket capture, a knowledge base for self-service content, SLA and priority routing rules, and automated workflows for ticket assignment. Agents use the FreshDesk Customer Support interface for queue management, status tracking, templated responses, and basic operational reporting.
Operational coverage targets the company service desk and client-facing support staff at 1 Call 4, with governance centered on ticket routing logic, SLA policy enforcement, and knowledge base editorial control to ensure consistent client communications. The implementation is delivered via the vendor SaaS model and is embedded directly on the corporate website to provide a customer-facing support channel.
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1000Heads Group | Professional Services | 119 | $24M | United Kingdom | Freshworks | FreshDesk Customer Support | Customer Support | 2022 | n/a |
In 2022, 1000Heads Group implemented FreshDesk Customer Support. FreshDesk Customer Support is embedded on the 1000Heads website to capture inbound customer inquiries and route them into a centralized ticketing environment that supports the company customer service function.
The deployment centers on web-based ticket capture and a unified agent workspace, aligned with the Customer Support category functional model. Typical capabilities associated with this configuration include ticketing, web form and email channel capture, knowledge base publishing, automated routing, and SLA-driven queuing to manage website-originated requests. Integrations documented are limited to the website capture layer, and governance is maintained through configuration and workflow rules inside the FreshDesk Customer Support console to manage incoming support workflows.
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101 Financial Group | Professional Services | 10 | $1M | United States | Freshworks | FreshDesk Customer Support | Customer Support | 2020 | n/a |
In 2020, 101 Financial Group implemented FreshDesk Customer Support to centralize client inquiries originating from its public website, establishing a Customer Support intake channel for a ten person professional services firm in the United States. FreshDesk Customer Support is deployed as the primary customer-facing support application embedded on the company website, providing a consolidated point of contact for email and web-originated requests.
The deployment leverages standard Customer Support functional modules, including ticketing and case management, a web support widget embedded in site pages, a knowledge base for self-service, and workflow automation for simple routing and canned responses. The environment is provisioned as a cloud-hosted SaaS instance consistent with Freshworks delivery models, with configuration focused on lightweight automation, priority tagging, and basic reporting suited to a small support team.
Operational governance centers on direct assignment and escalation rules managed by a small group of support and administrative users, with process changes limited to intake workflows and online help center content. Rollout was implemented on the corporate website as the primary intake mechanism, and ongoing use targets core business functions in client support and service delivery without enterprise-scale integrations disclosed.
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1010data | Professional Services | 150 | $20M | United States | Freshworks | FreshDesk Customer Support | Customer Support | 2016 | n/a |
In 2016, 1010data deployed FreshDesk Customer Support on its website to centralize inbound customer inquiries. The deployment positioned FreshDesk Customer Support as the primary Customer Support channel for customer service and technical support functions.
Configuration prioritized web-facing ticket capture embedded in the corporate site, a public self-service knowledge base, and automated ticket routing with SLA rules to support case management. FreshDesk Customer Support was configured with ticketing workflows, canned responses, priority assignment, and automation rules consistent with Customer Support best practices. The implementation used a cloud SaaS architecture accessed via the website support widget and portal to surface tickets and knowledge base articles to customers.
Operational coverage included customer-facing support and customer success teams at 1010data, with governance established around ticket triage, escalation paths, and knowledge base ownership to standardize response practices. Process changes emphasized centralized intake and standardized service workflows to reduce ad hoc handling of inbound web requests. Documentation on integrations beyond the website channel is not provided in source notes.
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10News | Media | 70 | $8M | United States | Freshworks | FreshDesk Customer Support | Customer Support | 2015 | n/a |
In 2015, 10News deployed FreshDesk Customer Support on its website to centralize audience inquiries and manage support workflows. FreshDesk Customer Support functions as the organization wide Customer Support platform, linking public web contact points to internal support operations and audience engagement activities.
The web deployment uses an embedded site integration to capture audience tickets and provide self service content, consistent with Customer Support capabilities such as centralized ticketing, web widget capture, knowledge base publishing, email to ticket conversion, and operational reporting. Configuration emphasis is on inbox consolidation, ticket routing, priority tagging, and standard SLA handling, reflecting typical Customer Support process automation for a mid sized media organization.
Operational ownership sits with audience engagement and digital support teams, with the system handling public facing support requests originating from the website. Governance centers on ticket triage workflows and role based access for editorial and support staff, enabling consistent handling of audience issues and streamlined collaboration between newsroom and customer support functions.
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Manufacturing | 10 | $1M | India | Freshworks | FreshDesk Customer Support | Customer Support | 2018 | n/a |
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Healthcare | 5000 | $1.0B | Canada | Freshworks | FreshDesk Customer Support | Customer Support | 2016 | n/a |
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Professional Services | 100 | $7M | Romania | Freshworks | FreshDesk Customer Support | Customer Support | 2017 | n/a |
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Education | 30 | $5M | Brazil | Freshworks | FreshDesk Customer Support | Customer Support | 2018 | n/a |
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Professional Services | 10 | $1M | United States | Freshworks | FreshDesk Customer Support | Customer Support | 2018 | n/a |
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Buyer Intent: Companies Evaluating FreshDesk Customer Support
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating FreshDesk Customer Support. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating FreshDesk Customer Support for Customer Support include:
- Modern Aviation, a United States based Transportation organization with 210 Employees
- Tone Home Health Service, a United States based Healthcare company with 10 Employees
- W.M. Barr & Company, a United States based Oil, Gas and Chemicals organization with 350 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD FreshDesk Customer Support Coverage
FreshDesk Customer Support is a Customer Support solution from Freshworks.
Companies worldwide use FreshDesk Customer Support, from small firms to large enterprises across 21+ industries.
Organizations such as Amazon, StoneX Group, Intel, US Department of Energy and BBVA are recorded users of
FreshDesk Customer Support for Customer Support.
Companies using FreshDesk Customer Support are most concentrated in Retail, Banking and Financial Services and Manufacturing, with adoption spanning over 21 industries.
Companies using FreshDesk Customer Support are most concentrated in United States and Spain, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of FreshDesk Customer Support across Americas, EMEA, and APAC.
Companies using FreshDesk Customer Support range from small businesses with 0-100 employees - 67.22%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 6.61%, and global enterprises with 10,000+ employees - 1.17%.
Customers of FreshDesk Customer Support include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified FreshDesk Customer Support customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.