List of FreshIdeas Freshservice Customers
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Since 2010, our global team of researchers has been studying FreshIdeas Freshservice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FreshIdeas Freshservice for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FreshIdeas Freshservice for IT Service Management include: Texas A&M University, a United States based Education organisation with 11114 employees and revenues of $2.90 billion, databricks, a United States based Professional Services organisation with 5500 employees and revenues of $1.60 billion, Aramex United Arab Emirates, a United Arab Emirates based Transportation organisation with 2000 employees and revenues of $350.0 million and many others.
Contact us if you need a completed and verified list of companies using FreshIdeas Freshservice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FreshIdeas Freshservice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aramex United Arab Emirates | Transportation | 2000 | $350M | United Arab Emirates | FreshIdeas | FreshIdeas Freshservice | IT Service Management | 2020 | n/a |
In 2020 Aramex United Arab Emirates deployed FreshIdeas Freshservice across its global IT teams in the United Arab Emirates, establishing a centralized IT Service Management platform to standardize service desk operations. The FreshIdeas Freshservice implementation focused on core ITSM capabilities, including incident management, problem management, service request workflows, automated ticket routing and SLA tracking to unify triage and resolution processes across IT support functions.
Rollout concentrated on IT operations and support groups with phased configuration and workflow standardization, and governance was oriented around centralized ticket lifecycle controls and SLA enforcement. Aramex plans to adopt change management practices and scale FreshIdeas Freshservice across additional business functions, and the 2020 deployment delivered a reported 35% reduction in average ticket resolution time and estimated savings of $56,000.
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databricks | Professional Services | 5500 | $1.6B | United States | FreshIdeas | FreshIdeas Freshservice | IT Service Management | 2021 | n/a |
In 2021, Databricks implemented FreshIdeas Freshservice as its IT Service Management platform. The deployment began as an ITSM solution for IT operations and was subsequently expanded into enterprise service management across HR, legal, security and learning and development in North America.
FreshIdeas Freshservice was configured to provide core IT Service Management capabilities including ticketing, a centralized self service portal, service cataloging, knowledge management, automation of workflows, incident and request management, and role based access controls, aligning service processes across business functions. Module usage by HR and other business teams is inferred from the case study narrative describing enterprise service management expansion rather than explicit module names.
Operational coverage targeted North America and spanned IT, HR, legal, security and learning and development teams, consolidating intake and fulfillment into a unified service portal. Governance moved toward a centralized ESM model with standardized workflows and centralized reporting to manage cross functional requests and service level expectations. The implementation achieved a self service deflection rate of 23% and a customer satisfaction score of 96% as reported in the source case study.
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Texas A&M University | Education | 11114 | $2.9B | United States | FreshIdeas | FreshIdeas Freshservice | IT Service Management | 2022 | n/a |
In 2022, Texas A&M University implemented FreshIdeas Freshservice as its IT Service Management platform to centralize support across campus IT and Transportation Services. The deployment focused on game-day logistics and high-volume support, operating in the United States and regularly handling more than 600 tickets daily during peak events.
FreshIdeas Freshservice was configured to deliver core IT Service Management capabilities, including incident management, a service catalog, automated ticket routing and prioritization, and an asset repository used for IT asset management tracking over 1,000 assets. Workflows were tuned to absorb surge volumes for Transportation Services on game days, with form-based intake and queue segregation to separate event operations from routine IT requests.
The rollout established a centralized service desk model and standardized escalation and governance practices across IT and Transportation Services, with FreshIdeas as the vendor for provisioning and configuration support. The configuration reduced ticket resolution time by 30 percent while enabling daily operations to sustain high ticket throughput and continue IT asset tracking across campus.
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