List of Fullstory StoryAI Customers
FullStory
1745 Peachtree Rd NW Suite G,
Atlanta, 30309, GA,
United States
Atlanta, 30309, GA,
United States
1 678-337-1868
Professional Services
600
$110M
Since 2010, our global team of researchers has been studying Fullstory StoryAI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fullstory StoryAI for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fullstory StoryAI for Customer Analytics include: Caesars Entertainment, a United States based Leisure and Hospitality organisation with 50000 employees and revenues of $11.25 billion, JetBlue, a United States based Transportation organisation with 23000 employees and revenues of $9.28 billion, Travel + Leisure Co., a United States based Leisure and Hospitality organisation with 19000 employees and revenues of $3.86 billion and many others.
Contact us if you need a completed and verified list of companies using Fullstory StoryAI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fullstory StoryAI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Caesars Entertainment | Leisure and Hospitality | 50000 | $11.2B | United States | FullStory | Fullstory StoryAI | Customer Analytics | 2025 | n/a |
In 2025, Caesars Entertainment deployed Fullstory StoryAI as a Customer Analytics capability within Caesars Sportsbook & Casino to accelerate issue detection for support, product, and growth teams in the United States. Fullstory StoryAI is being used with the Ask StoryAI feature to surface and quantify recurring product and customer experience issues, enabling those teams to prioritize fixes faster across customer-facing digital experiences.
The implementation centers on the Ask StoryAI module, configured to translate qualitative session signals into quantified impact signals that feed triage workflows. Configuration focused on automated identification of recurring issues and quantification of affected user cohorts, supporting session-level correlation and evidence capture for product and support investigations.
Operationally the deployment is embedded into support, product, and growth team workflows in the United States, where identified issues are used to drive prioritization and cross-functional triage. Governance emphasizes repeatable detection to inform prioritization, with procedural handoffs from detection to product backlog and support escalation processes.
According to FullStory testimony, Ask StoryAI can identify a problem and find tens of thousands of affected customers in about 35 seconds, dramatically accelerating detection and triage. Caesars Entertainment Fullstory StoryAI Customer Analytics usage therefore directly impacts customer experience monitoring, support escalation, and product prioritization processes.
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JetBlue | Transportation | 23000 | $9.3B | United States | FullStory | Fullstory StoryAI | Customer Analytics | 2025 | n/a |
In 2025 JetBlue deployed FullStory StoryAI as a Customer Analytics application to analyze multi-session behavior across booking and check in flows. The deployment focused on using FullStory StoryAI Summaries and StoryAI Opportunities to speed triage for product and customer support teams in the United States.
Implementation centered on the Summaries module to generate contextual session narratives and the Opportunities capability to surface prioritized multi-session issues across booking and check in journeys. Configuration emphasized multi-session stitching and summary generation to reduce time spent reconstructing user journeys during investigations, and Opportunity signals were routed into support and product review workflows.
Operational coverage was scoped to US booking and check in operations and affected product management and customer support functions, with explicit use cases around payment error investigations and A/B test analysis. The implementation provided faster time to insight on experiments by delivering summarized session evidence tied to variant behavior and flagged Opportunities for follow up.
Governance adjusted triage processes to incorporate StoryAI Opportunities outputs into support queues and product backlog prioritization, creating a repeatable path from Opportunity detection to remediation. FullStory cites outcomes including faster triage, StoryAI Opportunities cut turnaround time, and JetBlue reported a 20% reduction in payment errors and faster time to insight on A/B tests.
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Travel + Leisure Co. | Leisure and Hospitality | 19000 | $3.9B | United States | FullStory | Fullstory StoryAI | Customer Analytics | 2025 | n/a |
In 2025 Travel + Leisure Co. likely adopted FullStory StoryAI to extend its Customer Analytics capabilities for digital booking and customer support. Travel + Leisure Co. is a documented FullStory customer that used session replay and analytics to cut time to booking by approximately 18.5 percent and increase conversions, work that was applied to digital booking and customer support processes in the United States.
FullStory StoryAI usage is described as surfacing multi session summaries and proactive Opportunities to accelerate issue detection and personalization, augmenting existing session replay and event analytics. Configuration and functional modules inferred for the deployment include automated multi session synthesis, summarized user narratives for product and CX teams, anomaly detection workflows that surface priority Opportunities, and contextual metadata tagging to highlight friction points across booking flows.
Operational coverage centered on digital booking flows and customer support workflows in the United States, where StoryAI outputs would feed triage and product backlog processes. The implementation narrative positions FullStory StoryAI as an extension of Travel + Leisure Co. Customer Analytics, delivering synthesized session insights to support booking funnel optimization and support case resolution efforts.
Governance and rollout are described in category aligned terms, with staged delivery to CX and product stakeholders, routing of Opportunity alerts into issue triage workflows, and configuration controls to manage session access and annotation. The account level narrative keeps focus on system architecture and operational usage, linking Travel + Leisure Co., FullStory StoryAI, Customer Analytics, and the business functions of booking and customer support.
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Buyer Intent: Companies Evaluating Fullstory StoryAI
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Fullstory StoryAI. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Fullstory StoryAI for Customer Analytics include:
- Truist, a United States based Banking and Financial Services organization with 38062 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Fullstory StoryAI Coverage
Fullstory StoryAI is a Customer Analytics solution from FullStory.
Companies worldwide use Fullstory StoryAI, from small firms to large enterprises across 21+ industries.
Organizations such as Caesars Entertainment, JetBlue and Travel + Leisure Co. are recorded users of
Fullstory StoryAI for Customer Analytics.
Companies using Fullstory StoryAI are most concentrated in Leisure and Hospitality and Transportation, with adoption spanning over 21 industries.
Companies using Fullstory StoryAI are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Fullstory StoryAI across Americas, EMEA, and APAC.
Companies using Fullstory StoryAI range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 100%.
Customers of Fullstory StoryAI include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Fullstory StoryAI customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Analytics.