List of Gainsight Customer Success Customers
San Francisco, 94133, CA,
United States
Since 2010, our global team of researchers has been studying Gainsight Customer Success customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gainsight Customer Success for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gainsight Customer Success for Customer Experience include: Zapier, a United States based Professional Services organisation with 800 employees and revenues of $210.0 million, PandaDoc, a United States based Professional Services organisation with 800 employees and revenues of $125.0 million, Malwarebytes, a United States based Professional Services organisation with 800 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Gainsight Customer Success, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gainsight Customer Success customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Malwarebytes | Professional Services | 800 | $100M | United States | Gainsight | Gainsight Customer Success | Customer Experience | 2020 | n/a |
In 2020, Malwarebytes implemented Gainsight Customer Success as a Customer Experience platform. The deployment ran a rapid, approximately three week rollout that brought Salesforce data into Gainsight Customer Success and enabled Timeline and C360 capabilities, accelerating go live and CSM onboarding. The engagement targeted Customer Success and post-sales operations in North America.
Implementation included a Salesforce connector to synchronize Salesforce account and activity data into Gainsight Customer Success, Timeline configuration to capture and sequence customer interactions, and C360 configuration to consolidate cross functional customer records for Customer Success managers. Operational scope focused on Customer Success teams and post-sales workflows, with configuration oriented toward account visibility and activity timelines to support onboarding and ongoing customer management. Governance prioritized a compressed rollout cadence to enable rapid CSM adoption and go live rather than a prolonged phased program.
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PandaDoc | Professional Services | 800 | $125M | United States | Gainsight | Gainsight Customer Success | Customer Experience | 2020 | n/a |
In 2020, PandaDoc implemented Gainsight Customer Success to accelerate onboarding and reduce time-to-value for its Customer Success organization. The deployment used Gainsight Customer Success as a Customer Experience platform focused on onboarding workflows and CSM productivity across North America.
The implementation emphasized core Customer Experience capabilities consistent with Gainsight methodology, including a consolidated customer 360 view, health scoring to prioritize accounts, and automated call to action workflows to drive onboarding tasks. Gainsight reported an initial launch completed in 23 days, reflecting an expedited SaaS configuration and baseline operational instrumentation for CSM teams.
Operational scope targeted PandaDoc Customer Success and onboarding teams in North America, with configuration aligned to onboarding playbooks and CSM task orchestration. The deployment integrated these functional modules into day to day success operations to establish standardized workflows and automated alerts that guided account prioritization and handoffs.
Governance focused on rapid rollout and adoption, with the short launch window enabling earlier CSM productivity gains and reported early ROI. Outcomes explicitly reported include improved CSM productivity and early return on investment following the Gainsight Customer Success go live.
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Zapier | Professional Services | 800 | $210M | United States | Gainsight | Gainsight Customer Success | Customer Experience | 2020 | n/a |
In 2020, Zapier implemented Gainsight Customer Communities Digital Hub as part of Gainsight Customer Success to establish a large self service customer community. The deployment is aligned with Zapier's Customer Experience objectives and targets customer support and community management in North America.
The implementation centered on a community portal and self service content management, coupled with automated moderation capabilities to scale moderation workloads. Gainsight Customer Success was configured to automate moderation workflows, surface user questions, and route unresolved items to internal teams, enabling community operations to handle high volume interactions.
Operational coverage focused on customer support and customer success teams, with the community serving as a primary channel for peer support and triage of product questions. Governance emphasized automated moderation and defined response workflows to maintain community health and operational consistency.
The program supports roughly 125,000 monthly unique visitors and maintains a community response velocity of about 4 to 6 hours for user questions, metrics that were used to scale support capacity through the Gainsight Customer Communities Digital Hub.
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