List of Gallabox Customer Support Customers
Gallabox
Indiqube Brigade Vantage, Perungudi,
Chennai, 600096,
India
Chennai, 600096,
India
91 78258 77730
Professional Services
50
$5M
Since 2010, our global team of researchers has been studying Gallabox Customer Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gallabox Customer Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gallabox Customer Support for Customer Support include: Qatar Insurance Company, a Qatar based Insurance organisation with 1073 employees and revenues of $2.59 billion, Yaticorp India, a India based Professional Services organisation with 25 employees and revenues of $1.0 million, Livingstone Stays India, a India based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million, Cyces Innovation Labs, a India based Professional Services organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Gallabox Customer Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gallabox Customer Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cyces Innovation Labs | Professional Services | 25 | $1M | India | Gallabox | Gallabox Customer Support | Customer Support | 2022 | n/a |
In 2022, Cyces Innovation Labs implemented Gallabox Customer Support on its corporate website. The Gallabox Customer Support deployment addresses Customer Support and customer service functions for the 25-employee professional services firm in India, providing a public web channel to capture client inquiries and begin structured support workflows.
Configuration emphasized core Customer Support capabilities such as chat-based messaging, ticket creation and categorization, canned responses, and contact form capture, reflecting standard ticketing and conversational workflows. Inquiries collected through the site widget are routed into the Gallabox interface for centralized triage by the client-facing team. Governance and rollout defined a single administrative owner and documented response workflows to guide daily handling and escalation. The deployment is limited to the corporate website channel and internal support operations.
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Livingstone Stays India | Leisure and Hospitality | 10 | $1M | India | Gallabox | Gallabox Customer Support | Customer Support | 2023 | n/a |
In 2023 Livingstone Stays India implemented Gallabox Customer Support on its website. Gallabox Customer Support is deployed as the company's Customer Support application to manage guest inquiries and booking conversations initiated through the site, establishing a clear Livingstone Stays India Gallabox Customer Support Customer Support relationship for front-line guest communication.
The deployment centers on an embedded website chat interface connected to a conversational inbox, with standard Customer Support capabilities such as message threading, canned responses, agent assignment, and basic automated routing configured for a small operations team. Configuration is proportionate to a 10 person organization, focusing on reservation queries and guest support workflows, with mobile access and shared inbox controls to enable rapid response by front-desk and reservations staff. Governance is implemented through defined inbox ownership and response templates, and rollout was scoped to the public website channel only, aligning support operations to a single conversational channel without named integrations beyond the web embed.
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Qatar Insurance Company | Insurance | 1073 | $2.6B | Qatar | Gallabox | Gallabox Customer Support | Customer Support | 2024 | n/a |
In 2024, Qatar Insurance Company implemented Gallabox Customer Support to centralize customer messaging and automate lead handling. The Gallabox Customer Support deployment is categorized as Customer Support and targeted the companys BFSI customer support and lead management workflows across Qatar and the wider GCC region.
Implementation consolidated personal WhatsApp channels into a centralized team inbox, introduced AI powered automation for lead qualification, and implemented reporting capabilities for messaging and lead metrics. Functional capabilities implemented included team inbox routing, automated lead qualification workflows, AI assisted response automation, and dashboard reporting tied to messaging activity.
The solution integrated WhatsApp with Qatar Insurance Company CRM to capture leads and synchronize contact and case data for downstream servicing, reporting, and sales follow up. Operational coverage explicitly included customer support and sales functions across multiple GCC markets, creating unified messaging continuity and standardized response governance.
Governance and process changes centralized ownership of customer messaging into team level workflows, moved agents off personal WhatsApp into the platform, and introduced escalation and SLA controls. The case study notes explicit outcomes for Qatar Insurance Company, reporting a 102% increase in lead generation, 31% higher productivity, and a two times improvement in customer satisfaction following the Gallabox Customer Support rollout.
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Yaticorp India | Professional Services | 25 | $1M | India | Gallabox | Gallabox Customer Support | Customer Support | 2024 | n/a |
In 2024, Yaticorp India deployed Gallabox Customer Support to centralize WhatsApp communication and move CRM adjacent customer support and sales automation onto a single messaging platform, aligning the company with the Customer Support category. The implementation targeted professional services workflows, consolidating inbound client chats and lead interactions across India.
The deployment configured core Gallabox Customer Support capabilities including chatbots, automated flows, a shared team inbox, and in-chat payments to automate customer support, sales conversations, and lead nurturing. Configuration work emphasized chatbot scripting for initial triage, flows for qualified lead routing and follow up, and the shared inbox for multiagent handling and response standardization.
Operational coverage was nationwide within India, with primary business functions impacted including customer support and sales teams, and the platform serving as a CRM adjacent tool for lead capture and nurture. The implementation explicitly centralized WhatsApp as the primary channel, consolidating messaging threads into Gallabox Customer Support to reduce channel fragmentation.
Governance changes focused on centralized inbox ownership, defined flow ownership and escalation rules, and role based access to messaging and payment capabilities, aligning operational processes between support and sales. Rollout occurred across the India region, with configuration and workflow rules used to coordinate handoffs between sales and support personnel.
Yaticorp reported that the Gallabox Customer Support rollout drove 100% business growth and produced large gains in productivity and customer satisfaction, outcomes described in the case study. The platform implementation reinforced Customer Support and sales automation capability for the company within the India market.
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FAQ - APPS RUN THE WORLD Gallabox Customer Support Coverage
Gallabox Customer Support is a Customer Support solution from Gallabox.
Companies worldwide use Gallabox Customer Support, from small firms to large enterprises across 21+ industries.
Organizations such as Qatar Insurance Company, Yaticorp India, Livingstone Stays India and Cyces Innovation Labs are recorded users of
Gallabox Customer Support for Customer Support.
Companies using Gallabox Customer Support are most concentrated in Insurance, Professional Services and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Gallabox Customer Support are most concentrated in Qatar and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Gallabox Customer Support across Americas, EMEA, and APAC.
Companies using Gallabox Customer Support range from small businesses with 0-100 employees - 75%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 0%.
Customers of Gallabox Customer Support include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Gallabox Customer Support customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.