List of Gallagher Visitor Management Customers
Hamilton, 3206,
New Zealand
Since 2010, our global team of researchers has been studying Gallagher Visitor Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gallagher Visitor Management for Physical Access Control System from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gallagher Visitor Management for Physical Access Control System include: Medibank Health Solutions, a Australia based Healthcare organisation with 3640 employees and revenues of $5.26 billion, University of Sydney, a Australia based Education organisation with 9941 employees and revenues of $2.51 billion, Spark NZ, a New Zealand based Communications organisation with 4884 employees and revenues of $2.37 billion, Nine Entertainment Co, a Australia based Media organisation with 5254 employees and revenues of $1.73 billion and many others.
Contact us if you need a completed and verified list of companies using Gallagher Visitor Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gallagher Visitor Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Medibank Health Solutions | Healthcare | 3640 | $5.3B | Australia | Gallagher Group | Gallagher Visitor Management | Physical Access Control System | 2017 | n/a |
In 2017 Medibank Health Solutions deployed Gallagher Visitor Management as part of its Physical Access Control System to support concierge security and front desk workflows at corporate sites. The implementation was operational from June 2017 to March 2019 and centered on staffed reception functions that handled visitor check in and temporary pass issuance.
Gallagher Visitor Management was configured to capture visitor identity, establish purpose of visit, issue temporary passes and log entry events for auditability. Functional use included active alarm monitoring inside the Gallagher software, answering duress and security violation alarms, and using the visitor console to record responses and incident details.
Operational coverage combined Gallagher Visitor Management capabilities with concurrent CCTV monitoring via Milestone XProtect smart client, providing concierges and security staff with visual verification while investigating disturbances. The deployment supported facilities, security and reception teams who conducted lock up and patrolling of premises, responded to fire alarms, assisted emergency services and escalated anomalies to supervisors.
Governance and workflow changes emphasized incident reporting and escalation, concierges compiling incident reports, interviewing witnesses and noting unusual behavior for follow up. Responsibilities were codified around alarm response, routine and emergency call handling, and front desk facilitation of visitor flows using Gallagher Visitor Management within Medibank Health Solutions.
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Nine Entertainment Co | Media | 5254 | $1.7B | Australia | Gallagher Group | Gallagher Visitor Management | Physical Access Control System | 2019 | n/a |
In 2019 Nine Entertainment Co deployed Gallagher Visitor Management as its Physical Access Control System to govern front desk and concierge operations at its Sydney site. The implementation supported a continuous operational window documented between December 2019 and January 2022, covering visitor intake, contractor access, VVIP and VIP escort procedures, and interaction with other departments for guest handling.
Gallagher Visitor Management was configured to support visitor registration and access provisioning workflows, bespoke VVIP escort protocols, and staff induction processes. Operational capabilities implemented included maintaining and updating staff and visitor records to prevent unauthorized access, applying COVID-19 screening and site access policies through e-signage updates, and processing high-priority guest arrangements with expedited handling procedures.
Operational coverage centered on the front desk and concierge teams, with functional touchpoints into facilities coordination and internal communications workflows. Day to day operations used email coordination for parking availability and manual e-signage updates as part of visitor handling, and concierge staff routinely assisted other departments with customer service and visitor facilitation.
Governance and process changes included structured onboarding for new concierge staff, training and feedback cycles to raise processing consistency, and ongoing maintenance of staff data within Gallagher Visitor Management to support access governance. The program explicitly emphasized preventing unauthorized access and enabling rapid processing of priority visitor requests through documented access control and escorting procedures.
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Spark NZ | Communications | 4884 | $2.4B | New Zealand | Gallagher Group | Gallagher Visitor Management | Physical Access Control System | 2014 | n/a |
In 2014 Spark NZ implemented Gallagher Visitor Management as its Physical Access Control System for its New Zealand operations. The deployment was positioned within Spark security operations and field engineering, establishing a centralized visitor handling and access control capability across Spark sites.
The Gallagher Visitor Management implementation encompassed standard Physical Access Control System capabilities including visitor workflows, cardholder provisioning, time of day access schedules, and alarm monitoring, configured to support badge issuance and site-specific access rules. Configuration and ongoing administration were performed by Spark security systems engineers, with programming tasks and system tuning handled as part of routine project work.
Integration work included operational connectivity between the Gallagher access platform and on-premises CCTV systems, with reporting and analytics exported into Excel and Power BI for regular analysis, audit support, and stakeholder review. The program covered new builds, refits, and upgrades across Spark sites, indicating a lifecycle approach to provisioning and commissioning physical access hardware and monitoring endpoints.
Governance and process changes were implemented through formalized policies, procedures, and staff training programs, with Security Systems and Project Engineering responsible for role-based access controls, audit reporting, and risk assessment workflows. Regular internal and external audit reporting and analytics tasks were embedded into the operational cadence, supporting compliance and operational visibility for the Physical Access Control System.
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Education | 9941 | $2.5B | Australia | Gallagher Group | Gallagher Visitor Management | Physical Access Control System | 2013 | n/a |
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