List of Genesys Administrator Customers
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Since 2010, our global team of researchers has been studying Genesys Administrator customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Administrator for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Administrator for Remote Monitoring and Management include: Bank of Ireland UK, a United Kingdom based Banking and Financial Services organisation with 8696 employees and revenues of $6.61 billion, Bank of Ireland, a Ireland based Banking and Financial Services organisation with 11386 employees and revenues of $5.20 billion, Astro Malaysia Holdings, a Malaysia based Communications organisation with 5000 employees and revenues of $763.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesys Administrator, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Administrator customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Astro Malaysia Holdings | Communications | 5000 | $763M | Malaysia | Genesys | Genesys Administrator | Remote Monitoring and Management | 2020 | n/a | In 2020, Astro Malaysia Holdings deployed Genesys Administrator as a Remote Monitoring and Management application to support Service Delivery within its Technology Department. The deployment emphasized operational monitoring and operational control rather than platform replacement, with the Genesys Administrator used directly for file base reruns and day to day system operations during the reported internship period. Genesys Administrator was configured to provide monitoring and remote remediation capabilities, including rerunning file processing workflows, real time monitoring of computer operating systems and network conditions, and remote diagnostics to identify software and hardware faults. The implementation supported incident response and remediation workflows, enabling technicians to respond to service issues and requests and to diagnose and fix network and system-level problems through the Genesys Administrator interface. Operational coverage was centered on the Technology Department and Service Delivery teams in Malaysia, with instrumentation of endpoints and network elements to surface telemetry and alerts into operational consoles. The configuration focused on endpoint and network monitoring, fault diagnosis, and automated rerun or restart actions consistent with Remote Monitoring and Management functional patterns. Governance activity included maintenance of procedures and reports that provide technical support, and creation of operational runbooks and reporting artifacts used by service desk and operations staff. Ongoing use emphasized procedural adherence for troubleshooting, incident handling, and documentation of corrective actions in the Genesys Administrator environment. | |
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Bank of Ireland | Banking and Financial Services | 11386 | $5.2B | Ireland | Genesys | Genesys Administrator | Remote Monitoring and Management | 2014 | n/a | In 2014 Bank of Ireland implemented Genesys Administrator within its Remote Monitoring and Management environment as part of a Telephony Transformation Programme at the BT Ireland Tallaght site in Dublin. The work centered on operationalizing Genesys Administrator for contact center monitoring and administrative control across the Genesys V8 platform and integrated Avaya phone systems, including Avaya One X. Implementation included configuration and use of Genesys Administrator and Genesys Administrator Extension GAX, iWS, CME, Genesys eServices for social and email channels, an Outbound Dialler, CCPulse Real Time Reporting, Historical CC Analyser, Verint Call Recording v11, Symon Wallboards, and Speech Storm. Functional activities covered real time monitoring, historical reporting, outbound campaign control, multichannel customer interaction routing, and call recording linkage to the monitoring layer. Testing workstreams executed end to end testing, system integration testing, functional and regression testing, business and user acceptance testing, and the development and execution of scripted test suites. Integrations were implemented with the Avaya phone system and call recording infrastructure, and Genesys eServices connected social and email channels into the monitoring and administration fabric. Genesys Administrator provided the central administration and monitoring plane, feeding real time reporting to CCPulse and wallboard displays and supplying historical interaction data to the CC Analyser for operational analysis. Operational coverage emphasized contact center operations, telephony management, and customer service workflows. Governance and rollout activities included requirements gathering, business analysis, review of existing call flows, defect management and resolution support, user training, go live migration support, and liaison with directors and third party suppliers. Post go live responsibilities included Genesys 8 technical support and ongoing BAU service requests, with test and integration leads supporting both transition and steady state monitoring operations. | |
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Bank of Ireland UK | Banking and Financial Services | 8696 | $6.6B | United Kingdom | Genesys | Genesys Administrator | Remote Monitoring and Management | 2014 | n/a | In 2014, Bank of Ireland UK implemented Genesys Administrator to provide Remote Monitoring and Management for its contact center and telephony estate. The deployment was executed as part of a Telephony Transformation Programme and centered on the Genesys V8 platform running alongside an Avaya Phone System and Avaya One X client environment. The implementation configured Genesys Administrator and supporting components including Genesys Administrator Extension GAX, iWS, CME, Genesys eServices for Twitter Facebook and Email, an Outbound Dialler, CCPulse Real Time Reporting, and Historical CC Analyser. Functional capabilities focused on real time monitoring and reporting, historical analytics, multichannel interaction handling, outbound campaign control, and integration with call recording and wallboard systems such as Verint Call Recording v11, Symon Wallboards, and Speech Storm. Integrations were explicitly executed with the Avaya telephony stack and with Verint and Symon for recording and visualisation, preserving operational continuity across telephony and digital channels. Operational scope and testing activity were run from BT Ireland Tallaght in Dublin while supporting Bank of Ireland UK contact centre and customer service functions, with workstreams covering business analysis and requirements gathering for call flow review and consultancy. Governance and rollout emphasized structured testing and operational readiness, including End to End Testing, System Integration Testing, Functional Testing, Business Integration Testing, Regression Testing, Business and User Acceptance Testing, plus design and execution of test scripts and a test suite. Additional governance activities included defect management and resolution support, user training, go live migration support, managing business expectations, liaison with directors and third party suppliers, and ongoing Genesys 8 technical support and BAU service request handling. |
Buyer Intent: Companies Evaluating Genesys Administrator
- SIG SAUER, a United States based Manufacturing organization with 3200 Employees
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