List of Genesys Cloud CX Chat Workforce Engagement Customers
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Since 2010, our global team of researchers has been studying Genesys Cloud CX Chat Workforce Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Cloud CX Chat Workforce Engagement for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Cloud CX Chat Workforce Engagement for Workforce Management include: Santander Brasil, a Brazil based Banking and Financial Services organisation with 52000 employees and revenues of $16.00 billion, Virgin Atlantic, a United Kingdom based Transportation organisation with 7630 employees and revenues of $4.43 billion, Sigma Connected, a United Kingdom based Professional Services organisation with 4000 employees and revenues of $600.0 million, Utility Warehouse, a United Kingdom based Professional Services organisation with 2005 employees and revenues of $275.0 million, Almosafer, a Seera Group Company, a Saudi Arabia based Professional Services organisation with 800 employees and revenues of $220.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesys Cloud CX Chat Workforce Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Cloud CX Chat Workforce Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Almosafer, a Seera Group Company | Professional Services | 800 | $220M | Saudi Arabia | Genesys | Genesys Cloud CX Chat Workforce Engagement | Workforce Management | 2024 | n/a |
In 2024, Almosafer, a Seera Group Company, deployed Genesys Cloud CX Chat Workforce Engagement. The implementation placed Genesys Cloud CX Chat Workforce Engagement at the center of Almosafer’s Workforce Management strategy to orchestrate staffing, scheduling, and agent engagement for customer service and sales operations.
The deployment implemented core Workforce Management capabilities typical of the category, including demand forecasting, schedule generation, intraday adherence monitoring, and performance dashboards. Configuration emphasized chat channel handling alongside workforce engagement features to align agent shifts and occupancy with customer chat demand.
The solution was provisioned on the all-in-one Genesys Cloud platform and operated as the primary agent desktop and scheduling layer for Almosafer contact center teams. Operational coverage targeted customer service and cross-sales workflows, with the application coordinating agent assignments and real-time work distribution across chat channels.
Governance changes included centralized workforce planning and manager-facing intraday controls to support staffing and adherence processes, together with structured scheduling and performance review workflows. Outcomes reported by Almosafer included a reduction of lead time, an increase in cross-sales, improved operational efficiency, and an increase in agent productivity.
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Santander Brasil | Banking and Financial Services | 52000 | $16.0B | Brazil | Genesys | Genesys Cloud CX Chat Workforce Engagement | Workforce Management | 2024 | n/a |
In 2024, Santander Brazil implemented Genesys Cloud CX Chat Workforce Engagement. Santander Brazil deployed Genesys Cloud CX Chat Workforce Engagement in the Workforce Management category to introduce cloud-based contact center workforce management and chat capabilities supporting approximately 66 million customers and more than 10,000 agents.
The implementation centralized core workforce management capabilities, including forecasting, capacity planning, scheduling, real-time adherence and agent engagement tied to chat channel orchestration. Configuration emphasized cloud-hosted Genesys Cloud services with agent desktop integration for chat handling and workforce modules for scheduling, intraday management and quality-focused workforce engagement.
Operational scope targeted contact center and customer service operations across Santander Brazil, with rollout organized around agent workgroups and workforce operations teams. Governance changes aligned with workforce planning and scheduling processes, and the deployment is positioned to provide a significant improvement for both the customer and agent experience.
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Sigma Connected | Professional Services | 4000 | $600M | United Kingdom | Genesys | Genesys Cloud CX Chat Workforce Engagement | Workforce Management | 2014 | n/a |
In 2014, Sigma Connected implemented Genesys Cloud CX Chat Workforce Engagement as its Workforce Management application to support customer service workforce planning and agent scheduling. The Genesys Cloud CX Chat Workforce Engagement deployment is positioned to manage chat-first contact center staffing and operational planning across Sigma Connected's United Kingdom customer service organization.
The implementation concentrated on standard Workforce Management capabilities, including demand forecasting, automated schedule generation, intraday adherence monitoring, and agent performance reporting. Configuration work included skill-based agent profiles, shift templates, time-off and leave handling, and configuration of scorecards and workforce analytics to align staffing with chat volume patterns.
Genesys Cloud CX Chat Workforce Engagement was embedded within the Genesys Cloud platform to align engagement data with chat routing and real-time status signals, consolidating workforce data within the contact center application stack. Operational coverage targeted customer service and contact center functions, enabling workforce planners and team leaders to use consolidated schedules and adherence feeds for daily operations.
Governance focused on role-based access for workforce managers and team leads, centralized scheduling policies, and structured cadence for forecast and schedule reviews. The deployment emphasized operationalization of Workforce Management processes within customer service teams, moving scheduling and intraday decisioning into the Genesys Cloud CX Chat Workforce Engagement environment.
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Non Profit | 900 | $67M | United States | Genesys | Genesys Cloud CX Chat Workforce Engagement | Workforce Management | 2024 | n/a |
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Professional Services | 2005 | $275M | United Kingdom | Genesys | Genesys Cloud CX Chat Workforce Engagement | Workforce Management | 2020 | n/a |
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Transportation | 7630 | $4.4B | United Kingdom | Genesys | Genesys Cloud CX Chat Workforce Engagement | Workforce Management | 2022 | n/a |
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Buyer Intent: Companies Evaluating Genesys Cloud CX Chat Workforce Engagement
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