List of Genesys PureEngage Cloud Customers
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Since 2010, our global team of researchers has been studying Genesys PureEngage Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys PureEngage Cloud for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys PureEngage Cloud for Call Center include: La Banque Postale, a France based Banking and Financial Services organisation with 32000 employees and revenues of $10.50 billion, Hutchison 3G UK, a United Kingdom based Communications organisation with 4800 employees and revenues of $2.71 billion and many others.
Contact us if you need a completed and verified list of companies using Genesys PureEngage Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys PureEngage Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hutchison 3G UK | Communications | 4800 | $2.7B | United Kingdom | Genesys | Genesys PureEngage Cloud | Call Center | 2013 | n/a |
In 2013, Hutchison 3G UK implemented Genesys PureEngage Cloud as its Call Center platform to centralize customer contact handling across its United Kingdom operations. The deployment positioned Genesys PureEngage Cloud as a cloud-hosted contact center solution supporting enterprise voice and multichannel interaction management for customer care and technical support functions.
Configuration focused on core call center capabilities, with design work aligning automated interactive voice response flows, automatic call distribution and omnichannel routing to handle voice and digital contacts. Genesys PureEngage Cloud was configured to provide session management, contact routing rules, and operational reporting to support agent workflows and supervisor monitoring.
Operational integration emphasized enterprise voice connectivity and application interfaces, with the platform operating alongside telephony trunks and SIP session management and providing APIs for CRM and workforce management integration as typical for Call Center implementations. A Lead Genesys Support Engineer provided 3rd line support across multiple enterprise Genesys Pure Engage voice solutions, indicating a staffed technical operations model and ongoing platform maintenance from Oct 2016 to Oct 2020.
Governance and support were structured around tiered support and change control, with 3rd line engineers responsible for complex incident resolution, configuration changes and operational continuity. The implementation impacted contact center operations, customer service and IT operations, and required sustained enterprise support to manage voice solution variants and platform configuration.
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La Banque Postale | Banking and Financial Services | 32000 | $10.5B | France | Genesys | Genesys PureEngage Cloud | Call Center | 2015 | n/a |
In 2015, La Banque Postale deployed Genesys PureEngage Cloud as its Call Center platform to support a multichannel remote banking program. The program targeted the Accueil Multimédia initiative and covered 23 customer relations centers with approximately 6000 front office employees focused on client relationship and remote banking services.
The Genesys PureEngage Cloud implementation emphasized CTI capabilities and multichannel contact handling, configured to unify voice routing with multimedia channels and to support skill based routing and queue management typical of Call Center platforms. The deployment included configuration of agent desktop workflows, contact routing rules, and operational reporting to standardize front office handling of inbound customer interactions.
Operational coverage was concentrated on customer relations and commercial advisory functions across the 23 centers, with the platform underpinning remote banking contact handling and advisor interactions. The only explicit system implementation element stated was the deployment of a CTI solution using Genesys, with the deployment scoped to front office teams and commercial advisers.
Governance was delivered through a centrally piloted Accueil Multimédia program, which reorganized front office structures and led the change management approach. Activities included animation and accompaniment of staff, competency development and upskilling of customer relationship actors, and the steering of a redesign of variable remuneration for sales advisers together with the related change management effort.
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